Hi,

Proceeded your order yesterday
3-5 days will get installation done.
Please check your email for order confirmation slip

although there were minor snafu in my registration, it is solved and i was given nice service. keep up the good work!

hi

just want to know for streamyx grad pack is it free id tm wifi will be given? is it 1 id? or more?

Hi,

Yes, only one TM wifi ID will be given for free

can postgraduate student register for streamyx grad peck?

Hi,

Do you have a student card which is still valid?
If yes, then you are eligible to apply gradpack.
Thank you.

Hi pls help me with relocation unifi thingy. i kinda confuse.

does 300 bucks charge has to be made on the spot with the contractor or it comes together with monthly bill?

and can we bring the wifi machine/cable by ourselves to the new premises? as it stated in the relocation FAQ, that there will be 2 appointments including the collection of the BTU from the initial place. does this necessary?


thanks in advance

Hi,

RM 300 will be charged in the next billing.

should be no problem, because the contractor will call you before they go, just let them know u already bring all the equipments to ur new house

thankyou so much for the fast respond

You're much welcome

omg sorry i need to ask again http://forum.lowyat.net/style_images/1/fol...icons/icon5.gif
i re-read the relocation info, it states

"The relocation of a customer's UniFi service will involve 2 appointments with TM, one is for COLLECTION OF BTU (broadband termination unit), and customers are expected to pack all their CPE and transport them to the new premise to be reused"

what is collection of BTU anyway? what is it about?

The 1st one is BTU.

Don't worry to much on that my dear.
When you visit TM point to do relocation, they will brief you about the installation

the thing is, i will be move from my place to new condo in few days.

so i won't be able to go to my current house anymore, in case if its compulsory for them to collecting the wifi sets by themselves T.T

anyway, thanks again

I think not compulsory. U can actually call 1300-88-1221 to ask if you could send to TM point or any alternative. So sorry about that cant give u assurance because I am not expert in relocation installation.

Hi Jovenne,

I have some questions about upgrading from streamyx to unifi need to clarify.

Currently I'm using Streamyx 1MB packages RM110 but having problem with telephone cutoff when using it for 1/2 mins. According to telekom technician, they have change/check whatever outside & they suspect internal cabling. They ask me to redo the cabling & see will fix the problem(which I do not believe).

Since need to re-do cabling, might as well change to Unifi. The question is:-

1. Can I use back my telephone no. as in the new unifi no.?
2. According to Unifi CS, I only can have 1 telephone line if I live in apartment/condo unless landed(2 lines). Is it true?
3. Can I use Unifi phone line for Faxing as I using All-in-1 printing machine?
4. What are the charges for upgrading to Unifi.

Thanks

Hi Iceman,

1. Can I use back my telephone no. as in the new unifi no.?
No, UniFi will provides a new telephone number as it is using VOIP instead. It connects to BTU (UniFi equipment) instead of telephone port.

2. According to Unifi CS, I only can have 1 telephone line if I live in apartment/condo unless landed(2 lines). Is it true?
How many telephone port do you have in the apartment? If you have TWO, then u may have two lines in the house.
If you have only one, then you can only have one line. However, UniFi can have two telephone number by paying extra RM 25/month.

3. Can I use Unifi phone line for Faxing as I using All-in-1 printing machine?
Yes, no problem with faxing. It works as normal phone.

4. What are the charges for upgrading to Unifi.
There's no charges for upgrading to UniFi as installation and activation fees are waived.
You will only need to pay 1 month advance payment in the next bill

Thank you.

Thanks for prompt reply. I already submitted my application thru yr link.

You're welcome.
Got your application and successfully registered and now just wait for installation day .

Hi,

Any offer for UniFi subscription ? Maybe Free for the first month ?

PM me, thank you

UGPM