Hi jovenne,
May i ask how long it takes for me to upgrade from Student Gradpack 4Mbps to Blockbuster Deal 4Mbps ?
And if i would like to upgrade to Blockbuster Deal 8Mbps, is it i have to pay the first month's bill of Blockbuster Deal 4Mbps before i can proceed to upgrade to Blockbuster Deal 8Mbps ?
And will there be any penalties for upgrading if under 1 year contract ?

Hi,

You can directly upgrade to BB deal 8mbps without upgrade to BB deal 4.0M.
There will no penalty for upgrading to higher speed.

Thanks for reply.

I just upgraded from Gradpack 4M to BB Deal 4M this afternoon by using TM Online upgrade form.
Uhh .. Do i have to wait ? Can i directly upgrade to 8M ?

Please faster contact 100 to upgrade to 8mbps.
Let them know your current situation (already upgraded from gradpack to bb deal).
8M is subject to availability, if your area dont have 8mbps, why are upgrading to BB deal?

I think it's too late now.
I did called TM this afternoon about upgrade to 8Mbps and confirmed my area is covered.
And the customer services said student pack can not upgrade to 8Mbps BB Deal.
So i filled up the form and submitted to have a upgrade to 4Mbps BB Deal.
By now, i think it's already upgraded to 4Mbps BB Deal.
Can you help me upgrade to 8Mbps ? Because i'm a bit lazy dealing with 100 again.

Hi,

Sorry for my late reply.
Yes of course. Please fill in my e-form to proceed your order

Hi jovenne,

The form is submitted. :-)

Done registration. Please check your email
Thank you.

Thank you so much.
So i just have to wait right ?

Yes
Just wait for the technician's call to make appointment with you

Ok got it.
Thank you so much.
Very efficient reseller !

I went to tmnet for registration. The staff told me my first bill will include advance payment, so the free one month subscription is for the first month or later? im a bit confused here.

This post has been edited by ari5: Jan 27 2013, 10:36 AM

It's for later (second month).

Hi jovenne,
I want to ask how long it takes for the TM to call me and confirm the installation of 8M package ?
Because mytm page states that my 8M is active but TM havent call me to confirm about installation or anything

Hi, I saw the installation already completed btw.
Did you get 8mbps? It is because they can set your account to 8mbps without going to ur house.

I don't get 8mbps yet.
Nothing changed ?

Can u please check your modem status if the dl rate already changed?

Line Rate - Upstream (Kbps): 509
Line Rate - Downstream (Kbps): 5119
SNR Margin - Upstream (0.1 dB): 255
SNR Margin - Downstream (0.1 dB): 368
Attenuation - Upstream (0.1 dB): 37
Attenuation - Downstream (0.1 dB): 50

Hmm. Whats now ?

Means the account (LOGIN ID) has been changed to 8mbps but the port still capped at 5mbps.
Are you able to get 5mb+ in speedtest?
If your account still capping at 4mb, the highest you could get is 4.XX.
But if your account already capped at 8mbps, the highest you could get is 5.XX.
According to the system, the installation had already done.

The maximum i can get in speedtest is only 4.43.
For your information, my last 4mbps package still manage to get 4.xx but why 8mbps still 4.xx ?
Is there any wiring requires ?