Last month I emailed this AASP describing my problem and asking if they can do anything about it. They just said to come in to their service centre for diagnosis. So that's what I did yesterday. Who knew after 5 minutes of "diagnosis", my phone came out worse and no home button! The staff pretend nothing happen just put the phone on the table and said to me, "Ok ini boleh, Rm1070".

I was in shock for two things - one, how come my phone looks like crap now; two, since when it cost RM1k to replace a phone screen. So I said, "huh what kenapa mahal". Her reply was that the RM1k is for a new iphone 5. I said No of course not, I came here to replace parts not buy a new iPhone 5. Then she said they don't do spare part replacement here.

If so, why didn't the Manager just reply that in the email that they don't do spare part replacement? And secondly,why open my phone back cover when only the screen affected? Say give him the benefit of doubt, he wanna check for swollen battery. Then at least ASK ME FIRST. Tell me that diagnosing the phone may result in the phone being unable to close after this, do you want to proceed. None of this simple basic customer service skill. Nothing!!

Then I nicely ask (still in shock, haven't turn to anger yet) the staff what happened to my home button. She said I gave her the phone without a home button. Outright blatant lie. Do I need to cheat them for a home button, hello. I was still playing games and replying whatsapp messages with the home button while waiting for their staff to attend to me. I said please check properly, it's impossible the home button can drop out. Then she went to the back to ask the manager and he yelled saying she pass him the phone without a home button.

Forget the home button I thought. Just go lowyat ask someone to install a new one for me. My next question - what happened to the back cover why cannot close fully now? The staff went behind to ask Manager again, he yelled (again) asking the staff to show this customer the swollen battery because this customer don't understand and don't know anything (hello, I'm not even fighting for battery replacement program also ok, I already know the issues iP5 has).

So the staff showed me a fully opened iP5 back cover with a swollen battery. I said I KNOW. But when I sent it it WAS NOT LIKE THIS. I ask you to replace screen only, why you go open my back cover? She went to the back again and the Manager keep shouting that customer don't understand.

At this point I left because I don't like to go to people's shop and shout and other customers were already staring. Some even supported them by asking me to "live with it".

I'm just so pissed and upset that they could do something so unprofessional. I asked for a quote, I didn't ask them to already open and fix my phone on the spot.