Nothing can describe how much I'm dissatisfied with the service in Mac City One Utama. I sent my Mac to get the hardware problem fixed, but not collect it back with the same problem. There are a lot of miscommunication between the staffs and technicians. I had to contact them numerous times in order to get my service status updated. The first service was poor and didn't execute so well. I had to remind them that my certain button on keyboard are less RESPONSIVE, but not MALFUNCTION. They would told me that the keyboard have no problem and not able to diagnose this and that. From there, i know they did not perform a proper checkup on the hardware. But on the bright side, the did fix the bottom rubber feet that came off, which i have to emphasise before the collection. That being said, I've decided to collect back my partially unfixed Mac and send it to VR Technology. Mac City services are poor, seriously. They are very good at holding the customer's product who sent in for service, i've seen that happened a lot of customers while waiting for my turn. They would say i'll call you back on certain days, well that did not happen to me, except calling for collection (which my problem is not even fixed). All in all, i am not going to repurchase nor sent in my product for service to Mac City in the future. I hope Mac City will improve the quality of the services and staff training. Rating: 1/5