i have same problem too. 5mins top then dc. location is png mainland
down up
SNR 7 13 dB
Line Atte 54 31 dB
Rate 1024 512 kbps

any suggestion??

This post has been edited by dragdrop: Jun 1 2007, 12:37 PM

Dude, what kind of cable exactly they changed ? I had the TM contractors replacing the internal cable in my hse and bloody hell, i still seem to be having disconnection. I paid friggin 100 bucks to repair something which is not even a problem in the first place. Its so disappointing to cash out that much but not gettin the problem rectified. U know this is the kind of disconnection i have at nite all the time and its so distracting that i cant seem to get myself online at nite. And again, it only happens at nite.

Hi everyone, was really glad to come across this thread today as it finally gave me an answer as to why I am constantly having connection problems with Streamyx. Have made many called to the TM Customer helpline but getting sick of being told to try the same thing again and again which never helped. Now I know about this SNR margin and Line Attenuation I will check my readings tonight and see if I have reason to complain. By the way, i just need to enquire about something else...after reading thru this thread it was mentioned about the phone line being noisy...I need to ask u guys what sound do u hear when u pick up the phone? It used to be just a constant "toooooooooot" but now for mine it is more like an engaged tone "toot toot tooooooot" Could this be a sign of line problem too? I can still dial out though. Would really appreciate feedback from u experts in here thanks!!

U pay them? I dun pay a single cent bro. Well, they change the cable from pole A to my pole B. Then from my Pole B to my house cable. All this without charging a single cent leh. I am getting a stable connection. Touch wood la. I am getting a not bad snr margin since yesterday. About 17db now..Compare to last time of 2-4db..Hehe
Btw, what's ur SNR reading?

This post has been edited by adriankhoo153: Jun 1 2007, 07:57 PM

Wow, u didnt pay them uh? Hmmm...sounds cool that i got conned by the bas3rds.
Anyway, my modem status is as below:



Now that is during 9.00 pm.

This post has been edited by reagan87: Jun 1 2007, 09:13 PM

I have the same problem as yours. - Mine also used to be like a constant 'toooooot' and never had some sort of noise before.

When your snr margin show a weird long number like in the picture, it shows that u are disconnected from the net. Last time when i got this long figure, it will face a frequent dc.
I duno why they charge you. Do they bill u on your tmnet bill or pay direct to them? If pay direct i think sure they sapu ur money la. We complaint about their poor cable of course they got to take care themself la. Takan we need to pay them summore..

I dun think your problem lies on the internal cable. Have TM check your ext cable b4 changing ur internal cable. They got a SNR gear to check their line/cable problem. They will first check their pole cable then from pole to db and from db to your house cable. If all this fail, they will need to check the underground cable. (Which they korek lubang to check) Mine they korek the lubang at the pole side only. Then if all this fail they will check ur house line problem la.

All this took them about one and a half day. It's not easy dude.


This post has been edited by adriankhoo153: Jun 2 2007, 12:34 AM

If I'm not mistaken, if from the pole to the little box inside your house, then no need to pay because it is TM's responsibility.

If however, from the little box to the phone with extra wiring, then you have to pay.

Correct me if I'm wrong.

so did you do anything about it Bluewind? I have checked on my SNR margin and the reading is 12 whereas my line attenuation is 55 so it looks pretty bad. I've called 100 to make a complain so hopefully they will look into it by next week. I always have problems connecting in the afternoon & night as I normally get the "You have limited connectivity" message

Nope, they change from by db box cable connect to my house cable. No charge at all..

Nope, never do anything about it at all. I never bothered by this because I never face any disconnections. - After yesterday's storm, the line Attenuation from 49 to 40.. My SNR Margin is also pretty low after the storm.. And I never face any difficulties in connecting.. As for the limited connectivity, from my suspect it's from your computer setup, it has nothing to do with the line quality.. I don't know just my suspect maybe I'm wrong haha

Oh well, nobody seems to be able to answer this question.

i got this from my router ...

Modem Status

Link Status Connected
Us Rate (Kbps) 512
Ds Rate (Kbps) 1024
US Margin 14
DS Margin 2
Modulation MMODE
LOS Errors 0
DS Line Attenuation 55
US Line Attenuation 60
Path Mode Interleaved
DSL Statistics

Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0

========================

this is bad right? is the problem is with the cabling? I face no DCs but my connection is very bad that i take an average of 10-20 seconds to load a website with no background internet apps. Should i call 100?

My connection seems fine as well, and it shows pretty bad SNR Margin too. Not as bad as yours but it's around 11-19 max. The noise level is up by 1 increment value

Just dc just now. Adsl blinking.. Try to reconnect but cannot. Bout 15 minute later baru ok.. Check my SNR 12db. Why my snr ok still can dc one?

Before the storm, my connection seems pretty stable and fine, but after the storm I'm getting worried with my connection now it seems pretty vulnerable to get disconnection.

DUno the storm got sapu ur cable o not.

HI...Everyone,I newbie in here

I can't find my SNR Margin for my Linksys AM300 modem.Try what you ask to do but the web cannot display the webpage.

Iam using windows vista home premium 32

Help me please....

Wow.. why go choose Vista...? You should've wait for at least 3 years then buy Vista.. Anyway back to the topic, for Vista I think it's a bit different.

Don't have lor.. thunderstorm never sapu my cable

hi this is my adsl margin, is that too slow and problem? me facing dc some time and download speed is slow. do i need to call streamyx helpdesk to ask them fix my problem? any suggestion for me? thx man.


Downstream Upstream
SNR Margin 10.0 20.0 dB
Line Attenuation 45.4 28.5 dB
Errored Seconds 134 0
Loss of Signal 0 0
Loss of Frame 0 0
CRC Errors 218 0
Data Rate 1536 512 kbps
Latency FAST FAST

Mine the superawesome pissed line...



Us Rate (Kbps) 512
Ds Rate (Kbps) 2048
US Margin 25
DS Margin 31
Modulation MMODE
LOS Errors 9
DS Line Attenuation 9
US Line Attenuation 2

How damn cool is this, knowing that I was given the hope of using good tmnet streamyx service to play WoW, and this shit comes in..

Good game man... \=