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 SMS Alert - You're Not In Control, Report here your SMS Alert

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Human Nature
post Mar 4 2012, 11:25 AM

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QUOTE(David83 @ Mar 4 2012, 11:19 AM)
Did that forumer change his/her threshold? Mine was RM 63+
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Not yet at the time of posting

QUOTE
tifosi
Just to update. I swiped my AMEX 3 times today at 1U. Padini Concept Shop (RM 355), Jusco (RM 55). I got a SMS for my transaction for Jusco only about 5 minutes after I swiped stating the amount, shop and last 4 digit of card no. The other 2 transactions did not trigger anything.

SUSDavid83
post Mar 4 2012, 11:30 AM

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QUOTE(Human Nature @ Mar 4 2012, 11:25 AM)
Not yet at the time of posting
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My point is that MBB CS claimed that they have so called fraud detection system in order to justify for sending out SMS alerts.

If you're a frequent patron to certain merchants, you will not be receiving alert very likely. But if you're paying a visit to a particular patron once in a blue moon, one should be notified right?

Their fraud detection system is very sophisticated and hard to draw a general conclusion. tongue.gif

This post has been edited by David83: Mar 4 2012, 11:31 AM
Human Nature
post Mar 4 2012, 11:33 AM

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QUOTE(David83 @ Mar 4 2012, 11:30 AM)
My point is that MBB CS claimed that they have so called fraud detection system in order to justify for sending out SMS alerts.

If you're a frequent patron to certain merchants, you will not be receiving alert very likely. But if you're paying a visit to a particular patron once in a blue moon, one should be notified right?

Their fraud detection system is very sophisticated and hard to draw a general conclusion. tongue.gif
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The system will not even flag you if you spend at a once in a blue moon location at a different state. Haha, maybe not for starbucks
SUSDavid83
post Mar 4 2012, 11:36 AM

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QUOTE(Human Nature @ Mar 4 2012, 11:33 AM)
The system will not even flag you if you spend at a once in a blue moon location at a different state. Haha, maybe not for starbucks
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The only conclusion that I could draw is that MBB does send SMS notification for auto debit swipes. So far, all auto debit with Great Eastern, TM, TNB and Maxis did receive alert.
ronnie
post Mar 4 2012, 11:43 AM

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Set all Maybank Threshold to >RM1, you will get all SMS alerts like me.
CP88
post Mar 4 2012, 01:58 PM

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QUOTE(tifosi @ Mar 4 2012, 09:24 AM)
Found something very interesting. Did 2 transaction online yesterday, one in foreign currency (GBP) and one in RM (for my OCBC card) but did not trigger any SMS alert.

A call to OCBC centre reveil that all transaction done through Mastercard 3D Secure for OCBC does not trigger any SMS  shocking.gif

I am not too sure about other bank through.
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I've done a transaction via my Visa 3D Secure and it trigger a sms when it went through biggrin.gif
SUSDavid83
post Mar 4 2012, 05:09 PM

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Swiped twice at SenQ using MBB2 AMEX. Both swipes also no SMS. First time RM 200 for T&G and second time RM 649 for a fridge.
Smurfs
post Mar 4 2012, 06:38 PM

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Swiped once today for RM 700 when changing tyres using MBB2 AMEX.

No SMS received.

But i did received SMS for all my auto-debits like DiGI broadband , DiGi Phone bills,Great Eastern etc.


ronnie
post Mar 4 2012, 08:14 PM

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Today at O'Briens, I swipe Maybankard 2 AMEX first time declined/error... But still get transaction sms alert.... The retry was successful and another transaction SMS alert was sent.

It better not double-charged me.... vmad.gif mad.gif


TSGen-X
post Mar 4 2012, 10:02 PM

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QUOTE(Smurfs @ Mar 4 2012, 06:38 PM)
Swiped once today for RM 700 when changing tyres using MBB2 AMEX.

No SMS received.

But i did received SMS for all my auto-debits like DiGI broadband , DiGi Phone bills,Great Eastern etc.
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Bro, MBB don't have a default value but based on other criteria like spending pattern. If you read ben83 post earlier, he charge more than RM10K also no SMS.

So if you want SMS from Maybank, you need to call MBB CS and instruct them to set your default value to what amount you want. For my case, I requested them to set the default value to RM0.01. Actually MBB turned out to be the better bank (thanks to members here complaining), you don't need to fill in any forms like Alliance, HLB and OCBC. Citibank you can do it online or call CS too.
Human Nature
post Mar 4 2012, 10:42 PM

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QUOTE(ronnie @ Mar 4 2012, 08:14 PM)
Today at O'Briens, I swipe Maybankard 2 AMEX first time declined/error... But still get transaction sms alert.... The retry was successful and another transaction SMS alert was sent.

It better not double-charged me.... vmad.gif mad.gif
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happened to me once. two sms. no double charge.
Smurfs
post Mar 4 2012, 10:46 PM

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QUOTE(Gen-X @ Mar 4 2012, 10:02 PM)
Bro, MBB don't have a default value but based on other criteria like spending pattern. If you read ben83 post earlier, he charge more than RM10K also no SMS.

So if you want SMS from Maybank, you need to call MBB CS and instruct them to set your default value to what amount you want. For my case, I requested them to set the default value to RM0.01. Actually MBB turned out to be the better bank (thanks to members here complaining), you don't need to fill in any forms like Alliance, HLB and OCBC. Citibank you can do it online or call CS too.
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Yes i've been following this awesome thread for quite some time.Mayb i'll send an email to MBB to set the default value to less than Rm1 like what bro ronnie did. smile.gif

This post has been edited by Smurfs: Mar 4 2012, 10:46 PM
tifosi
post Mar 5 2012, 01:08 AM

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QUOTE(CP88 @ Mar 4 2012, 01:58 PM)
I've done a transaction via my Visa 3D Secure and it trigger a sms when it went through  biggrin.gif
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What card are you using?
CP88
post Mar 5 2012, 11:22 AM

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QUOTE(tifosi @ Mar 5 2012, 01:08 AM)
What card are you using?
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Maybank Visa biggrin.gif
cute_boboi
post Mar 5 2012, 03:27 PM

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QUOTE(David83 @ Mar 4 2012, 11:36 AM)
The only conclusion that I could draw is that MBB does send SMS notification for auto debit swipes. So far, all auto debit with Great Eastern, TM, TNB and Maxis did receive alert.
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^This. I also start receiving as above, at 7am+ during weekend shakehead.gif yawn.gif

I swipe at Eraman KLCC/LCCT RM200+ -> no SMS
Swipe 100+ at Tesco -> no SMS
Swipe petrol <100 -> also no SMS doh.gif

SUSDavid83
post Mar 6 2012, 07:44 AM

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Received SMS alert for Auto Debit with MBB2 Visa:

RM0.00 MBB: TQ for using your Maybankard ending XXXX for MYRXX.XX at TELEKOM AUTOBILLING\FINADE; DATE; TIME. For inq call num at back of your card.


unknowmaster
post Mar 8 2012, 06:03 PM

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swiped SGD 100 and no sms from OCBC -.-

Edit: Done a topup via digi online but no sms...

This post has been edited by unknowmaster: Mar 8 2012, 06:10 PM
idoblu
post Mar 24 2012, 10:26 AM

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made two payments via Paypal. did not get any sms from Maybank Visa 2card
i wonder if its because i ported recently from Hotlink to U-Mobile? But same number mah.....

This post has been edited by idoblu: Mar 24 2012, 10:26 AM
Human Nature
post Mar 24 2012, 03:01 PM

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QUOTE(idoblu @ Mar 24 2012, 10:26 AM)
made two payments via Paypal. did not get any sms from Maybank Visa 2card
i wonder if its because i ported recently from Hotlink to U-Mobile? But same number mah.....
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according to maybank, all online transactions will be getting SMS alert. I suggest you to re-confirm with CS your mobile number.
TSGen-X
post Mar 31 2012, 01:05 PM

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About 2 weeks back I called Alliance as wanted to request change the default amount to RM1. The CS said will fax over a form. So I filled in the form and refaxed back to them. Last week a guy called me and said they can't change it to lower than RM500. If want the amount to increase then can. So I told him BNM requirement is they must send SMS to me and other banks like MBB, OCBC and HLB can change the threshold value. Asked him to fer to his management.

Yesterday I used my Alliance Bank Credit Card for RM80+ face to face transaction and received an SMS smile.gif

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