M2 card amex, $1 amazon
SMS Alert - You're Not In Control, Report here your SMS Alert
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 Feb 16 2012, 01:34 PM
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Senior Member
1,733 posts Joined: Jan 2003 From: Penang   
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Feb 17 2012, 10:28 AM
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All Stars
26,519 posts Joined: Jan 2003
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QUOTE(Human Nature @ Feb 8 2012, 06:11 PM) Maybank did not respond after the promised 3 working days respond time, as usual. I cc again to BNM and within minutes BNM send a reminder to Maybank to address my issue within 2 weeks. Just sharing. Received a written letter from Maybank, delivered by Pos Laju. Important points: QUOTE ...the SMS alert notification on threshold amount set by card members were implemented effectively 10th February 2012. Hence, why there was no SMS alert notification sent to your goodself for the transactions dated 4th February 2012 despite the acknowledgement received on 2th February 2012. We truly regret if our personnel had not mention this to you earlier. Nevertheless, we are pleased to confirm that the SMS alert notification is in order and that you have successfully received notification for the petrol transactions on 11th and 12th February 2012 respectively... |
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Feb 17 2012, 10:16 PM
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Senior Member
535 posts Joined: Jan 2003
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i send email to maybank customer service request for changes in the card threshold, but they did not reply to me at all.
WHat is the BNM email so that i can have them follow uo on me ? |
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Feb 17 2012, 10:57 PM
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All Stars
26,519 posts Joined: Jan 2003
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QUOTE(lingling @ Feb 17 2012, 10:16 PM) i send email to maybank customer service request for changes in the card threshold, but they did not reply to me at all. How long has it been?WHat is the BNM email so that i can have them follow uo on me ? |
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Feb 18 2012, 12:29 AM
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Senior Member
535 posts Joined: Jan 2003
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i send the mail on Monday morning
But they did not replying me anything |
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Feb 18 2012, 01:08 AM
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All Stars
26,519 posts Joined: Jan 2003
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QUOTE(lingling @ Feb 18 2012, 12:29 AM) i send the mail on Monday morning in that case, here you are: bnmtelelink@bnm.gov.my But they did not replying me anything by the way, please check if you get the maybank email correct |
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Feb 18 2012, 10:30 AM
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Senior Member
535 posts Joined: Jan 2003
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it should be correct since no mail error notification
mbbcardservices@maybank.com.my thanks human nature, will lodge complaint to BNM and cc maybank This post has been edited by lingling: Feb 18 2012, 10:30 AM |
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Feb 18 2012, 07:08 PM
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All Stars
21,308 posts Joined: Jan 2003 From: Kuala Lumpur 
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A transaction of RM0.80 swipe with Maybankard2 AMEX didn't get SMS Transaction Alert (as per my instruction)
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Feb 18 2012, 07:20 PM
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All Stars
26,519 posts Joined: Jan 2003
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QUOTE(ronnie @ Feb 18 2012, 07:08 PM) A transaction of RM0.80 swipe with Maybankard2 AMEX didn't get SMS Transaction Alert (as per my instruction) what did you swipe for 80 cents  |
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Feb 19 2012, 01:07 AM
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All Stars
21,308 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(Human Nature @ Feb 18 2012, 07:20 PM) what did you swipe for 80 cents It was a long story at Guardian.... gave me chance to test the threshold I set earlier. |
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Feb 19 2012, 10:34 AM
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Senior Member
1,914 posts Joined: Jan 2003 From: New Selangor ^.^Y
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Affinbank:
RM0.00 Thank you for using Affinbank card of RM9.25 at Paypal *Account xxxx SG. If this is not your charge, contact us immediately |
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Feb 19 2012, 10:36 AM
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Senior Member
1,643 posts Joined: Jan 2003 From: Federal Territory of KL Status: Widowed
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QUOTE(lingling @ Feb 17 2012, 10:16 PM) i send email to maybank customer service request for changes in the card threshold, but they did not reply to me at all. WHat is the BNM email so that i can have them follow uo on me ? QUOTE(lingling @ Feb 18 2012, 10:30 AM) it should be correct since no mail error notification hi, i also sent e-mail to maybank last monday.. and they replied me on saturday.mbbcardservices@maybank.com.my thanks human nature, will lodge complaint to BNM and cc maybank and asked me to provide details and threshold wanted. This post has been edited by den: Feb 19 2012, 10:37 AM |
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Feb 19 2012, 07:49 PM
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All Stars
52,874 posts Joined: Jan 2003
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Swiped 5 times today on both cards. No SMS at all.
1. MBB2 AMEX - Esso - Guardian - Jusco 2. Citibank - Nippon Yataimura - Taiwan Bull |
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Feb 19 2012, 11:46 PM
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Elite
8,601 posts Joined: Jan 2003 From: KL
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My wife who have yet to set her threshold amount for SMS Alert for her own Principal MBB 2 Cards did receive a SMS for her MBB 2 AMEX when she swiped RM1038 today.
Sometime this week I did finally call MBB Premier CS Tol Free to request that they set the default value to RM0.01 for all my credit cards and I am pleased to announced that I did receive a SMS when I just pumped petrol with my MBB 2 AMEX few minutes ago. This post has been edited by Gen-X: Feb 19 2012, 11:47 PM |
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Feb 21 2012, 10:08 AM
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All Stars
52,874 posts Joined: Jan 2003
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Received SMS alert from MBB2 Visa for auto-billing:
RM0.00 MBB: TQ for using your Maybankard ending XXXX for MYRXX.XX at TNB-[RPS] MY; DATE; TIME. For inq call num at back of your card. |
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Feb 25 2012, 03:35 PM
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All Stars
52,874 posts Joined: Jan 2003
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Does Maybank only SMS notification based on spending behaviour because I'm only receiving SMS for certain swipes only?
So far, I only received swipe alert for auto debit for TNB and OTC at TM point. TM point is using MBB terminal. I didn't receive alerts from Jusco and Tesco because those're my frequently visited places. Just my hunch. Don't flame me. |
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Feb 25 2012, 04:45 PM
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Elite
8,601 posts Joined: Jan 2003 From: KL
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QUOTE(David83 @ Feb 25 2012, 03:35 PM) Does Maybank only SMS notification based on spending behaviour because I'm only receiving SMS for certain swipes only? Bro, if you read first post and my article Fraud Calls and SMS Alert, YES you are right, MBB do not sent out SMS based on default value but on so called spending pattern.So far, I only received swipe alert for auto debit for TNB and OTC at TM point. TM point is using MBB terminal. I didn't receive alerts from Jusco and Tesco because those're my frequently visited places. Just my hunch. Don't flame me. If you had read Human Nature's post, he email to MBB. And thanks to many here who complained, I had no problem getting my SMS default value set to RM0.01 (for all types of transactions) when I call up CS to request for it last week. Well, I am glad to report once again today I received 2 sms from MBB while pumping petrol for my cars. |
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Feb 25 2012, 07:49 PM
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All Stars
21,308 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(David83 @ Feb 25 2012, 03:35 PM) Does Maybank only SMS notification based on spending behaviour because I'm only receiving SMS for certain swipes only? i suggest you make another request to change default limit.So far, I only received swipe alert for auto debit for TNB and OTC at TM point. TM point is using MBB terminal. I didn't receive alerts from Jusco and Tesco because those're my frequently visited places. Just my hunch. Don't flame me. |
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Feb 26 2012, 01:18 AM
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All Stars
21,308 posts Joined: Jan 2003 From: Kuala Lumpur
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I notice OCBC send out their SMS for selected transactions <RM500, if it's a first time swipe at that merchant.
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Feb 26 2012, 01:30 AM
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All Stars
26,519 posts Joined: Jan 2003
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QUOTE(ronnie @ Feb 26 2012, 01:18 AM) I notice OCBC send out their SMS for selected transactions <RM500, if it's a first time swipe at that merchant. you have set the minimum default account right? so how do you notice this |
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