While i was on my way back home, I got a call from the agent who sign me up with Time fiber. He gave me a call around 6pm just now, asking if the internet was fine at my home.

When i reach home and turn on the modem + router, to my surpise, router is "dead" and the modem LOS signal is not blinking.


So i have two problems:
1) Linksys router dead, cannot access 192.168.0.1 with cable (all lights on router are on, and not blinking)
2) No LOS light, means no internet

Hi Bro,

You need to use a cable to connect directly from the Cisco E1000 router to your computer to test, don't depend on wireless signal.

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Added on November 19, 2012, 9:34 pmHi Bro,

PLease check it out with TIME CS whether your condo is still affected by the last week disaster, which caused many buildings in KL down.

PON light shld be constantly on, LOS light shld b off.

Cisco Linksys default IP is 192.168.1.1 unless u changed it.



This post has been edited by jjj2: Nov 19 2012, 09:34 PM

192.168.0.1 or 192.168.1.1 both also dead. Because ipconfig shows no address given from the router. the router confirm is dead. CS confirm the hardware faulty and engineer is coming today for exchange and further investigation too.

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Added on November 20, 2012, 4:38 pmTime engineer came at 2:30pm and replace the E1200 router. Then Problem solve. Just today alone, they need to replace 3 E1200 router. This is just 1 engineer. i wonder how menu E1200 get swap out in a day?

This post has been edited by crystalplatinum: Nov 20 2012, 04:40 PM

Are you saying they replace 3 E1200 router at yr place to get it working at last ?

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Added on November 20, 2012, 11:08 pmHi Bro try using a repeater.

This post has been edited by jjj2: Nov 20 2012, 11:08 PM

Yes, they replace my E1200. and 2 other place too (which is also cisco router faulty).

Guess what, as of last night, i discover the cisco router given to me is also faulty . This new router given to me, will crash every 3-4 hours. It will still broad cast wifi signal after 3th hours, but cannot connect. at 4th hour, it will crash and no wifi signal, even my PC that connect via Lan also has no IP at all.

I know this is not TIME's fault, but instead, Linksys's fault. They are coming today again to replace the router

Well done Cisco, are you trying to kill your brand?

Guys need some help here...

Just setup my 10mbs broadband tested the speedtest and getting constant 9to10mb but when I try streaming shows like YouTube and certain US sites it keeps buffering omg ....I never experience buffering before from my copper 4mb streamyx...

Can anyone share some lights to this? I tried speed test but it's showing 10mb

Hi Bro,

As far as I have tested, E1200, E1500 also not really reliable. E1500 also facing similiar problem like you just couldn't connect to Internet & it always says Cannot get IP from PPPOE.

E1000 is fine but obsolete d, E2000 also OK.

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Added on November 21, 2012, 7:46 pmUS sites should not have problem, bro try turn off yr ONU & Router & on it back, then try again, monitor it for a few days, if problem stil persists, giv TIME a call to complain.

This post has been edited by jjj2: Nov 21 2012, 07:46 PM

Oh no
My los light blinking red and pon light is off
Cs asked to switch off and on in 15 minutes but to no avail

Only my 3rd day of using. ... disappointed

Guess i am in luck. this afternoon the engineer came and replace my E1200 to E1000. Up to now it is ok.

Problem is, i am unable to get any signal in my bedroom. But i think i can live with that.

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Added on November 22, 2012, 12:31 amToday is my 7th day since it was installed. and i already have 4 Time service form with me.

Form 1) installation.
Form 2) No internet, LOS is blinking. (cable snap at splitter room, some other contractor snap my cable)
Form 3) Router problem (totally dead)
Form 4) Router problem (ok for 3 hours. then it will crash)

But, their service is good and engineer is also skilled and polite. If they say they come, they really come. Much better than unifi and YES.

ps: What YES say to do, 99% they never do

This post has been edited by crystalplatinum: Nov 22 2012, 12:31 AM

Bro, this problem cannot be solved by turning off & on back the ONU.

PON light gotta b ON & LOS light OFF in order to work.

Pls call TIME CS to check on their side (they are able to monitor your line status & reading from their end), if their side is fine, then request them to send over a technician (Installer) to check immediately ! LOL...

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Added on November 22, 2012, 12:42 amBro, glad rainy days are over...sunshine now .. I know one Installer is good, in case you need any help, I can intro them to you.

Cheers

This post has been edited by jjj2: Nov 22 2012, 12:42 AM

I want Fibre network so badly,

currently only Miri and Kuching Sarawak have UniFi service active,

unless other major cities and town are covered, there is no way it comes to my place

wow

then the Time CS has rained a solid chunk of BS on me last night asking me to switch off - then switch on the ONU and Modem.

Apparently it is problem with some Rx power too low for optical sensitivity.

They did mention that the Line status is fine and said they work 24 hours so expect a solution quickly.. let's see how quickly

Time has been leading me up and down and around bushes since day one, utterly dissatisfied...

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Added on November 22, 2012, 10:55 amUpdate 1: after emails to Time and calls to Time, they said that someone will call me to check for any issues. Hopefully, any issues can be immediately resolved. no snapped cables or anything.



This post has been edited by alexng2208: Nov 22 2012, 10:55 AM

Actually is another Time trunking contractor from Foster Enterprise carelessly tore off the cable at my floors riser room.

Sweat. . .

Have to pull another fibre through. .

Bonus fibre optic laser pen for your seeing pleasure

brah consider moving across 2 KL 4 all the fibre goodness then i did it once 4 more than 3 months in KL n man there r many choices around the city unlike my kampong here

Today same thing too, speedtest is fine recorded of 10mbps locally.

Did not test server US.

Stream vids is taking too long...have anyone occur this issue before?

Should I call TIME or ASTRO IPTV since I subscribe the Astro package IPTV.

What is the number to call?

This post has been edited by Kerry1136: Nov 22 2012, 05:32 PM

Foster Enterprise is another installer ? What kind of shit is this....they must have used the wireman for this job, fibre job must contractor or Installer mustr well-trained, normal wireman cant do it properly....

Bro, I PM you, u can request for this Installer.

So the fibre optic laser pen is your free gift ? LOL

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Added on November 22, 2012, 8:14 pmHi Bro,

Please call 03 9543 1543 .

This problem happened before for other customers which are on Astro IPTV package.

Give them a call & demand a solution.

This post has been edited by jjj2: Nov 22 2012, 08:14 PM

Yes, doing installation for the rest of the wiring

the wireman looks like a jungle man with sloppy shirt and bad upkeep. like a homeless man. i always thought that fibre optics are a sensitive and modern technology that requires some basic technical knowledge. so he just threw (yes, threw) the step ladder into the riser room filled with 1,001 wires and snapped my FO cable

i already arranged but if you may, see if that installer is free on saturday morning

no lar, i curi snap the repairman's fibre optic laser pen which looks so geng

Time head of CS already replied my email.. hazel or something

saying sorry for this and that but then again, action speaks louder than words

so far, Time is NATO

No worries, if you already arrange the Installer I mentioned to you, things will be resolved real soon. They are very experienced...

Ok I PM you his no u can call him to change the appointment time.

weird

my speedtest shows down and up speeds averaging about 9-10 Mbps and 18-22 Mbps..

upload why so fast LOL

tonight test power Boost 50MBPS good or not

that's normal, speedtest upload may inaccurate