this is nothing related to country issue, so dont put it as a blame factor.
why ericng19 can get a replacement but u cant?
its more to mistake did by the branch manager, not country!
since when Malaysia put a specific rule, iphone set cannot have replacement?
come on. move on with your mentality. 

maybe u need advise. talk to ercng19 on what he did

When i raised my complain the staff doing the activation ask me to wait and he went to inform his superior. His superior came back with a iphone set in hand intended to convince me that even their own demo set suffered from this same issue.

I took his demo set, set brightness to max and put it side by side, BAMMMMM, turn out my set is 50% more yellow than his. Then he diam diam and go and find another even bigger superior again.

Finally a chinese guy came, who i think is the branch manager or something (at least the person with highest authority at the launch party it seems), and sit down and tell me cooly that they will not offer a replacement, i have to either take the phone or refund. As i have said, i walk out phoneless, like a hero. ha.

Dont think they will really entertain me even i make complaint, i think they will probably just brand me as a problematic-customer or what not since their biggest man (in that branch) already come out and dealt with me. What to do, its boleh land, we cant really have high expectation from our service industry can we?

this is nothing related to country issue, so dont put it as a blame factor.
why ericng19 can get a replacement but u cant?
its more to mistake did by the branch manager, not country!
since when Malaysia put a specific rule, iphone set cannot have replacement?
come on. move on with your mentality. 

maybe u need advise. talk to ercng19 on what he did

What i was trying to say was the i-dont-care-whether-you-are-satisfied-with-our-service-or-not attitude expressed by the majority of the staffs there last night, which (IMHO) are same as most of the people who are working in our service industry here. They just treat their job as a job for earning but not a career, hobby or something they love to do. (sorry if i offended anyone, really its just my opinion)

I dunno, finally when i said i will go for refund, then suddenly all the staffs there kind of malas nak layan you like that.

For clarification, i think i acted cooly last night. I have never in any moment raised my voice or be rude or what not. peace.

Just fill the complaint form 1st bro. If they want to lyn or not it's their problem. Raised this matter to tribunal Hak pengguna. I kid u not. It worked for me when I got bill shock from maxis.

What i was trying to say was the i-dont-care-whether-you-are-satisfied-with-our-service-or-not attitude expressed by the majority of the staffs there last night, which (IMHO) are same as most of the people who are working in our service industry here. They just treat their job as a job for earning but not a career, hobby or something they love to do. (sorry if i offended anyone, really its just my opinion)

I dunno, finally when i said i will go for refund, then suddenly all the staffs there kind of malas nak layan you like that.

For clarification, i think i acted cooly last night. I have never in any moment raised my voice or be rude or what not. peace.

Thanks bro. I work in legal field and i think i know my rights.
anyway i never take the yellow phone and i went for refund, which they agreed.
So i cant go tribunal for my case i guess.

Thanks for advice nevertheless.

is yours black or white set? what capacity? care to share?

It's sad when this sort of thing happend. However we need to teach these feller a lesson because we are paying on our hard earn money at 1st. Where is the customer always right thingie now days?

Thanks bro. I work in legal field and i think i know my rights.
anyway i never take the yellow phone and i went for refund, which they agreed.
So i cant go tribunal for my case i guess.

Thanks for advice nevertheless.

I would have drafted a long complaint letter tho. 
Let them hear how we were being treated.

maybe u can print screen this conversation and put it as an attachment? 
hahha.. now i start wondering if i really want to go for 4s with maxis or not.
bcoz currently i never heard of issue with celcom user.
or maybe celcom customer is not that much compared to maxis?

I read Steve Jobs biography. He didn't believe the customer was always right. Many times he handled support issues personally and would scold the customer for doing something stupid and trying to claim warranty.

I think ultimately it depends on which branch you go? Like one of our bro said few posts earlier, one of the forumer manage to get exchange.

But I suggest u fill a complaint form at maxis website and let the maxis know there are some staff who are rude to potential customer.
I just wish I can help u in any other way because this kind of situation really sucked.