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 The Official iPhone 4S Discussion Thread v5!

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cloudeen
post Dec 16 2011, 10:12 AM

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maxis gave me a iphone4s with pee stain last night. Its not just warmer-screen or slight-yellow-hue, to me it looks totally like somebody have peed on the screen. you cannot see any white in the screen, its all YELLOW!

i demand a new device and they told me to take it or leave it, so i cancelled my contract and leave immediately. what a waste to me 2hrs waiting time. (in jb)
cloudeen
post Dec 16 2011, 10:17 AM

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I have gone thru the same yellow saga last year during iphone4 launch so actually i have kinda lowered my expectation and prepared to accept a slightly warmer screen. But when i saw the pee-stained yellow screen i was in a shock how bad it is. i can never settle with those degree of yellow.
cloudeen
post Dec 16 2011, 10:25 AM

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QUOTE(g3n0c|d3 @ Dec 16 2011, 10:15 AM)
Now this should be complaint to maxis complaint report. Email to them and highlight this problem.
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When i raised my complain the staff doing the activation ask me to wait and he went to inform his superior. His superior came back with a iphone set in hand intended to convince me that even their own demo set suffered from this same issue.

I took his demo set, set brightness to max and put it side by side, BAMMMMM, turn out my set is 50% more yellow than his. Then he diam diam and go and find another even bigger superior again.

Finally a chinese guy came, who i think is the branch manager or something (at least the person with highest authority at the launch party it seems), and sit down and tell me cooly that they will not offer a replacement, i have to either take the phone or refund. As i have said, i walk out phoneless, like a hero. ha.

Dont think they will really entertain me even i make complaint, i think they will probably just brand me as a problematic-customer or what not since their biggest man (in that branch) already come out and dealt with me. What to do, its boleh land, we cant really have high expectation from our service industry can we?


cloudeen
post Dec 16 2011, 10:39 AM

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QUOTE(suadrif @ Dec 16 2011, 10:28 AM)
this is nothing related to country issue, so dont put it as a blame factor.
why ericng19 can get a replacement but u cant?
its more to mistake did by the branch manager, not country!
since when Malaysia put a specific rule, iphone set cannot have replacement?
come on. move on with your mentality.  doh.gif

maybe u need advise. talk to ercng19 on what he did
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What i was trying to say was the i-dont-care-whether-you-are-satisfied-with-our-service-or-not attitude expressed by the majority of the staffs there last night, which (IMHO) are same as most of the people who are working in our service industry here. They just treat their job as a job for earning but not a career, hobby or something they love to do. (sorry if i offended anyone, really its just my opinion)

I dunno, finally when i said i will go for refund, then suddenly all the staffs there kind of malas nak layan you like that.

For clarification, i think i acted cooly last night. I have never in any moment raised my voice or be rude or what not. peace.
cloudeen
post Dec 16 2011, 10:42 AM

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QUOTE(g3n0c|d3 @ Dec 16 2011, 10:29 AM)
Just fill the complaint form 1st bro. If they want to lyn or not it's their problem. Raised this matter to tribunal Hak pengguna. I kid u not. It worked for me when I got bill shock from maxis.
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Thanks bro. I work in legal field and i think i know my rights.
anyway i never take the yellow phone and i went for refund, which they agreed.
So i cant go tribunal for my case i guess.

Thanks for advice nevertheless. biggrin.gif
cloudeen
post Dec 16 2011, 10:45 AM

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QUOTE(zamir @ Dec 16 2011, 10:36 AM)
is yours black or white set? what capacity? care to share?
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Black 16g. wanted to give as a gift to my gf. Think i have to change plan now.

Btw during the conversation they borrowed a white phone from the customer beside to try to convince me its a norm. and the white phone is as yellow as the black i had. I got refund and i think the customer beside never know what i was complaining and walked out with his white iphone happily. I guess its really beauty (or ugly) is in the eye of the beholder.
cloudeen
post Dec 16 2011, 10:48 AM

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QUOTE(suadrif @ Dec 16 2011, 10:46 AM)
maybe u can print screen this conversation and put it as an attachment?  biggrin.gif
hahha.. now i start wondering if i really want to go for 4s with maxis or not.
bcoz currently i never heard of issue with celcom user.
or maybe celcom customer is not that much compared to maxis?
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I think ultimately it depends on which branch you go? Like one of our bro said few posts earlier, one of the forumer manage to get exchange.
cloudeen
post Dec 16 2011, 10:53 AM

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QUOTE(g3n0c|d3 @ Dec 16 2011, 10:45 AM)
But I suggest u fill a complaint form at maxis website and let the maxis know there are some staff who are rude to potential customer.
I just wish I can help u in any other way because this kind of situation really sucked.
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well i cant really say they were rude to me. Just that they refuse to swap my yellowphone claiming that its the same for entire batch (more like mere allegation to me).

Oh i remember the ultimate-big-head even told me he just called KL and kl ppl informed him that its the same for stock nationwide. (i dunno its true or just an excuse)

I keep asking them to at least open up another box to see whether its better or not.
Actually my baseline was that if the 2nd phone they open up is same yellowish, i will take it and go back for warranty maybe month later (but i never say it directly). Well, they refused.
cloudeen
post Dec 16 2011, 11:04 AM

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QUOTE(aqilah23 @ Dec 16 2011, 10:56 AM)
oh maybe they refuse to take any complaint.
they just seliing the phone, dont give a shit if our phone good or not.
we pay, we get, they got commission. done.
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Yes that is why i was disappointed.
cloudeen
post Dec 16 2011, 11:06 AM

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QUOTE(g3n0c|d3 @ Dec 16 2011, 11:05 AM)
Just not your luck I guess. Well life goes on lol. It's their lost not yours. A blessing in disguised I guess
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Indeed. now considering moving my entire family to celcom. (digi contract period is too long for me)
cloudeen
post Dec 16 2011, 11:20 AM

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QUOTE(sigheart @ Dec 16 2011, 11:12 AM)
I posted about this issue countless times already yet no one seemed to care.

Anyway the bottomline is a good iPhone 4S screen should be somewhere in between as shown in the pics. Not as blue as the one to the left and not as yellow as the one on the right.

Your yellow tint might be caused by the glue or its just a defective unit.

Personally my SG set was quite yellow when I first bought it but I've used it for 2 weeks now and my set looks really good now. I was at the launch as well last night with Maxis and my phone looks even better than dare I say all demo units that were on display even with an anti-glare film.

There is a way to speed up the glue drying process.

1. Charge your iPhone.
2. While charging, set brightness to max and off auto brightness.
3. Go to Settings and change auto lock to Never.
4. Go to any screen you desire and leave it.

Leave it for an hour or 2 straight and see if the color tone of your yellow screen improves. I've did this method for 3 days for a few hours each day when I found last week and the color tone of my screen improved tremendously.
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all i can say, from my experince of intensive research last year, is that the pic you show, as well as the issued i discussed, is not glue problem.

This is how a glue problem looks like:
user posted image


The screen-wide yellow tint is not glue problem and cannot be fixed by a heating/using the screen or what not. Its a lower grade screen, usually accompanied by screen backlight bleeding.
cloudeen
post Dec 16 2011, 11:26 AM

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QUOTE(ericng19 @ Dec 16 2011, 11:20 AM)
indeed, it will get better just a little a little a little slightly better but it would be still yellow, it's not getting better just u already feel okay because ur eyes have okay with the screen after like a week..u can try that out
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Another example of what is a glue problem:
» Click to show Spoiler - click again to hide... «



The yellowtint problem is entirely different from glue issue. Glue issue can be selfhealed. yellow tint WILL NOT, only that your eyes will get used to the yellowish white and started to feel its actually white, like bro ericng19 suggested.

Ericng19 is your replacement ok? sorry for asking again if you have already said it earlier.

This post has been edited by cloudeen: Dec 16 2011, 11:27 AM
cloudeen
post Dec 16 2011, 11:33 AM

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QUOTE(ericng19 @ Dec 16 2011, 11:31 AM)
No, my second iphone4s even worst as said from earlier post, I told my friend not to buy it yet, i showed them my 4s and 4, they got shocked, Im just trying to avoid u people from getting into this situation because of a phone, later u cannot or get a replace from Maxis, the problem still exists, u susah sendiri saja.
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indeed. i started to think apple purposedly export all those lower grade phone to 2nd world country like us. sigh.

btw sorry for posting such a big pic. maybe bro you should add spoiler tag for the pic to hide it.
cloudeen
post Dec 16 2011, 12:11 PM

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QUOTE(suadrif @ Dec 16 2011, 12:08 PM)
u can check your device first, as what cloudeen did.
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i have already made payment. Then i wanna go home straight with the phone (since its 2am already), but theyve stopped me and insisted me to activate on the spot. Then only i saw the defective screen.

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