QUOTE(cherylwoo @ Aug 5 2012, 11:20 AM)
Hello,
I'm just wondering if any of you experience PosLaju deliver to wrong address before? I experienced once, whereby PosLaju delivered my package to my neighbour's house, but nobody was around so they left a "we missed you" note. I actually saw the PosLaju delivery man stop at my neighbour's house, and saw him left, and I thought it was strange that he had something to deliver to my neighbour and nothing for me (since I was expecting the package delivered that day), since I thought the Pos Malaysia should give all packages to the same housing area so as to maximise resources, right? So I walked out to my neighbour's mailbox, and peeked inside. And the "we missed you" note was addressed to me! I was quite pissed then, as the package was quite important, but nevertheless, I went to the PosLaju centre to collect it the next day. This was 2 weeks ago.
I am expecting another package this week via PosLaju as well. This package is quite important as well.
What do you propose I do to avoid the previous occurrence happening again? I have used PosLaju a few times in the past, and this is the first time such a thing has happened.
Any advice would be much appreciated.
I think what you can do is just make a official report with them and also write in a complain to them to inform them about this issue so they can address it properly - give that particular delivery man a scolding perhaps. I've not experience anything like this so far. The only one I encounter was the delivery guy went to the wrong office lot and the person at the office told them no such recipient, so they had it returned to sender. My buyer was 101% sure that the address was right and that she was in office that time but this still happen, she also did mention that this is the first time it happen after so many times Poslaju delivered. Made a report with Poslaju but no choice, had to redeliver it again with extra cost.
QUOTE(jump4ever @ Aug 9 2012, 04:17 PM)
hello everyone,I sent a gift to my friend secretly using pos laju and it was that unlucky "Unable to deliver the item due to Addressee not around at time of delivery",is there any extra charge I need to bear if I request them to deliver again?
Nope, they'll deliver again for the second time. The delivery guy should also leave a note to say that they came but couldn't find anybody, then your friend can go pick the item up at the assigned Poslaju branch. You'll have to call them for second delivery though, it's all written clearly on the note left behind.