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> [Q&A] Pos Laju Services, Ver 2

jaessyzz
post May 28 2012, 09:12 PM

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QUOTE(munkeyflo @ May 28 2012, 01:51 PM)
When they deliver, the person who sign off will have to give their full name and IC. Poslaju will have that person's IC and name.
Call up Poslaju, ask what happen and make a report with them to investigate.

Do you live alone? If not, check with someone in your house whether they sign off anything.
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Thanks munkeyflo. I've lodged complaint to them (will take 3 working days for reply). No one at home receive it for me. It goes to some guy name - Ahmed, AE4195862. I've no idea who is that.

I've attached the tracking points. I think poslaju sent the first attempt to the wrong address as I never receive any notification. sad.gif


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munkeyflo
post May 28 2012, 09:18 PM

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QUOTE(jaessyzz @ May 28 2012, 09:12 PM)
Thanks munkeyflo. I've lodged complaint to them (will take 3 working days for reply). No one at home receive it for me. It goes to some guy name - Ahmed, AE4195862. I've no idea who is that.

I've attached the tracking points. I think poslaju sent the first attempt to the wrong address as I never receive any notification.  sad.gif
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Check with your sender whether it was the correct address or not. He/She should have the receipt and it should have the recipient address there. Try to find out who's at wrong here.

By right, the Ahmed guy shouldn't accept it. If the person claims that he doesn't know the recipient name on the form, then Poslaju will send it back to the sender.

Then again, we live in a society where people are greedy and can't be trusted. doh.gif
jaessyzz
post May 28 2012, 09:42 PM

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QUOTE(munkeyflo @ May 28 2012, 09:18 PM)
Check with your sender whether it was the correct address or not. He/She should have the receipt and it should have the recipient address there. Try to find out who's at wrong here.

By right, the Ahmed guy shouldn't accept it. If the person claims that he doesn't know the recipient name on the form, then Poslaju will send it back to the sender.

Then again, we live in a society where people are greedy and can't be trusted.  doh.gif
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Thanks munkeyflo. It's a parcel from US, paid with paypal. My address was correct. Previously no problem but now...first time happened to me. If the sender sent to wrong address by any chance, can I request refund (paypal) from him? I'm still waiting his printscreen receipt (although in my invoice everything was correct)

Have to wait care@pos to reply me now...
munkeyflo
post May 28 2012, 09:46 PM

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QUOTE(jaessyzz @ May 28 2012, 09:42 PM)
Thanks munkeyflo. It's a parcel from US, paid with paypal. My address was correct. Previously no problem but now...first time happened to me. If the sender sent to wrong address by any chance, can I request refund (paypal) from him? I'm still waiting his printscreen receipt (although in my invoice everything was correct)

Have to wait care@pos to reply me now...
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I see. I thought it was a domestic parcel. Sorry.

I don't know about Paypal though, not very familiar with it.

I've had parcels sent from US to me via Poslaju before and if the invoice there has the right address then it should be correct. Anyway, it's best you call them up daily to chase them for an answer, they often take their own sweet time andden forget all about it after a while.
chastise
post May 30 2012, 04:17 PM

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Sent two parcels via poslaju yesterday and till now tracking still unavailable from pos malaysia's site. Now the buyer is jumping up and down saying that I gave her the wrong tracking number. :s
SUSnordingh
post May 30 2012, 06:52 PM

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QUOTE(chastise @ May 30 2012, 04:17 PM)
Sent two parcels via poslaju yesterday and till now tracking still unavailable from pos malaysia's site. Now the buyer is jumping up and down saying that I gave her the wrong tracking number. :s
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My item can be track..

http://www.poslaju.com.my/track.aspx
cedriccheah
post May 30 2012, 10:20 PM

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Hi all, Anyone know how to signup for Poslaju account?
I have approach by them during the book fair at MIECC last weekend but till now still havent received any info...@@
munkeyflo
post May 31 2012, 10:00 AM

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QUOTE(chastise @ May 30 2012, 04:17 PM)
Sent two parcels via poslaju yesterday and till now tracking still unavailable from pos malaysia's site. Now the buyer is jumping up and down saying that I gave her the wrong tracking number. :s
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Ask your buyer to call them up and not track on their website. Their website always update late.
Anyway, should have received it by now.

QUOTE(cedriccheah @ May 30 2012, 10:20 PM)
Hi all, Anyone know how to signup for Poslaju account?
I have approach by them during the book fair at MIECC last weekend but till now still havent received any info...@@
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Read a few pages back. There are some information there. Best is just go to their office and ask, cause some ppl find different info from different offices.
kemy
post Jun 7 2012, 02:03 PM

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Hello, wanna ask hor. If I want to post an item via pos laju, do I need to pack the item myself then only bring it to post office? Or they provide plastic bag to put the item? And, where to get the posting slip?
svage98
post Jun 7 2012, 02:08 PM

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QUOTE(kemy @ Jun 7 2012, 02:03 PM)
Hello, wanna ask hor. If I want to post an item via pos laju, do I need to pack the item myself then only bring it to post office? Or they provide plastic bag to put the item? And, where to get the posting slip?
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1) Better back securely yourself because it's your responsible.
2) About the plastic courier bag...some poslaju centre don't have them so that's why you are advised to pack your stuff properly and well before sending.
3) Poslaju slip can be found at poslaju centre or post office with poslaju services.
rafe001
post Jun 7 2012, 08:18 PM

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Today I waited in my office until 5.15 pm but poslaju still not arrived. Will they send my item tomorrow? The poslaju centre is only 2km away from my office, why cant they send my item first since my office is so near to them!!
SUSnordingh
post Jun 8 2012, 04:48 AM

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QUOTE(rafe001 @ Jun 7 2012, 08:18 PM)
Today I waited in my office until 5.15 pm but poslaju still not arrived. Will they send my item tomorrow? The poslaju centre is only 2km away from my office, why cant they send my item first since my office is so near to them!!
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have you check the tracking see the item already arrive at the poslaju centre.?
rafe001
post Jun 8 2012, 06:21 AM

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I check the tracking number and it says like this:
07-Jun-2012 20:16:02 Item to be collected at Counter Delivery

What does this mean? Do I have to collect myself or poslaju will send my item today (08/06/12)?
SUSnordingh
post Jun 8 2012, 06:36 AM

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QUOTE(rafe001 @ Jun 8 2012, 06:21 AM)
I check the tracking number and it says like this:
07-Jun-2012 20:16:02 Item to be collected at Counter Delivery

What does this mean? Do I have to collect myself or poslaju will send my item today (08/06/12)?
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You need to go to the counter.
limhongwoon
post Jun 8 2012, 09:23 AM

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If the item sent by yesterday around 7PM in KL Poslaju Headquarter. Possible to received by today or not ,
SUSnordingh
post Jun 8 2012, 01:15 PM

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QUOTE(limhongwoon @ Jun 8 2012, 09:23 AM)
If the item sent by yesterday around 7PM in KL Poslaju Headquarter. Possible to received by today or not ,
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Yes...
ieyan
post Jun 23 2012, 07:17 PM

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QUOTE(nordingh @ Jun 8 2012, 06:36 AM)
You need to go to the counter.
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if i want them to deliver the item will they do it?
SUSnordingh
post Jun 23 2012, 11:18 PM

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QUOTE(ieyan @ Jun 23 2012, 07:17 PM)
if i want them to deliver the item will they do it?
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Some item can only be collected at counter...
some item will be keep in poslaju until certain period and when time come, item deliver to you.

have you call poslaju to verified?
ieyan
post Jun 24 2012, 12:29 AM

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not yet, probably will call them on monday..so if i go to the counter to collect my item all i have to do is tell them the shipping number right?
SUSnordingh
post Jun 24 2012, 01:12 AM

I not 24 hours here...
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QUOTE(ieyan @ Jun 24 2012, 12:29 AM)
not yet, probably will call them on monday..so if i go to the counter to collect my item all i have to do is tell them the shipping number right?
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Yes... just the tracking number

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