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> [Q&A] Pos Laju Services, Ver 2

jaessyzz
post May 28 2012, 01:40 PM

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Hi..

anyone know if poslaju will automatically do second delivery without first notification?

I never receive first notification and when I tracked back it was delivered (second delivery) to another fella and not me!

If anyone experience this before, can share how to handle this matter. cry.gif

thanks
jaessyzz
post May 28 2012, 09:12 PM

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QUOTE(munkeyflo @ May 28 2012, 01:51 PM)
When they deliver, the person who sign off will have to give their full name and IC. Poslaju will have that person's IC and name.
Call up Poslaju, ask what happen and make a report with them to investigate.

Do you live alone? If not, check with someone in your house whether they sign off anything.
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Thanks munkeyflo. I've lodged complaint to them (will take 3 working days for reply). No one at home receive it for me. It goes to some guy name - Ahmed, AE4195862. I've no idea who is that.

I've attached the tracking points. I think poslaju sent the first attempt to the wrong address as I never receive any notification. sad.gif


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jaessyzz
post May 28 2012, 09:42 PM

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QUOTE(munkeyflo @ May 28 2012, 09:18 PM)
Check with your sender whether it was the correct address or not. He/She should have the receipt and it should have the recipient address there. Try to find out who's at wrong here.

By right, the Ahmed guy shouldn't accept it. If the person claims that he doesn't know the recipient name on the form, then Poslaju will send it back to the sender.

Then again, we live in a society where people are greedy and can't be trusted.  doh.gif
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Thanks munkeyflo. It's a parcel from US, paid with paypal. My address was correct. Previously no problem but now...first time happened to me. If the sender sent to wrong address by any chance, can I request refund (paypal) from him? I'm still waiting his printscreen receipt (although in my invoice everything was correct)

Have to wait care@pos to reply me now...

 

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