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I bought Samsung Galaxy S2 at Digi Center with SmartPlan 68. After Day 5 using it, I disconnect the charger from the phone after fully charged, left it on the table, and walk away. When I came back to check the phone after 3 hours, the phone has been shut down itself. The phone's temperature was quite hot and i couldn't switch on the phone even tried few times. Later successfully switched on the phone after few times, discover the phone battery left 2% only. Does it make sense that high end phone like Samsung Galaxy S2 shut down itself and left 2% battery level after 3 hours?
Then I called to Digi salesperson who sold the phone, he advised to go to Samsung service center. I went to Samsung service center at Low Yat as instructed, but only left Samsung Sales Counter at Level 1. After I told the salesperson the phone situation, they suspect the battery or phone circuit faulty. They updated that Samsung service center has moved to Berjaya Plaza opposite Times Square, so I headed there the next day as the service center closed after operating hours.
As I went to Samsung service center and complaint about the phone shut down itself and last for 3 hours only after fully charged, the customer service frontdesk request me to leave my Samsung Galaxy S2 at service center. I was quite reluctant due to bought the phone for 5 days only, I tried to request change 1 to 1 (new unit), but frontdesk said need to leave my phone there. As I was still complaining, the frontdesk asked phone technician to talk to me. The technician mentioned no such things change 1 to 1 (new unit) even 5 days only and policy never stated that in warranty. As I mentioned my relative and friend change 1 to 1 (new unit) before for Iphone and other phones during their phone faulty, Samsung technician said Iphone have no service center in Malaysia, that’s why can change 1 to 1(new unit), but there are Samsung service center in Malaysia therefore can’t change to 1 to 1(new unit), he added if I don’t believe, he asked me to check with nearby phone service center like Nokia and Sony. I asked Samsung technician that I have to keep coming to service center if the phone keep faulty without changing to new unit? He insisted yes. The technician suggest to upgrade the android software for the phone, he confidently informed those application that we download from market can caused the phone shut down and battery last 3 hours. Samsung technician didn’t even mentioned could be battery or phone circuit problem like salesperson does as Samsung technician keep blaming application like whatsapp, viber, etc causing the problem. I have no choice but to leave Samsung Galaxy S2 at service center.
As you all can see the photo, many Samsung Galaxy S2 users are bringing their phone to service center after using for few days only. Some of them complained no voice heard from the phone after 1 minute talking in the phone. The customer has to call again to talk another 1 minute again. Some complained the phone switch off itself and no longer able to switch on back the phone after purchased few days only. As you can see the photo, one customer is bringing back his faulty phone again to Samsung service center. He is even complaining regret buying Samsung Galaxy S2, and also claimed that Samsung service center never call him back to collect his phone after so long time.
I collected the phone the next day after Samsung technician upgraded android software to 2.3.6. Another customer bring his phone to service center as his Samsung Notes also having problem include phone temperature very hot and battery last for 2 hours only. I need to season the phone again to my usual state as Samsung service center had factory reset my Galaxy S2. Since Samsung technician claimed that market application caused the phone to such, I never install any single application from market.
After using the phone till Day 9 from the day I purchased it, I plug in travel charger when my battery left 7%, an error message pop out “Battery Disconnected”. I tried few times unplugging and plugging back charger to phone, but the error message still repeat and my phone is still not charging. I tried to call the service center for many times but line was engaged. Again I bring my phone to Samsung service center at Berjaya Plaza to complain, same method customer service will said I need to leave my phone at service center to investigate for at least 3 days, may need 7 days if necessary. As you can see photo, many Samsung mobile users are bringing their phone include Samsung Galaxy S2 and etc to service center. One Indian guy sitting beside me also complained that he called many times to service but line is busy and can’t get through.
— with Jia Howe, Aaron Lum Yeu Zen, Bebekikoz Full, HuGo Bi, Zi Xun Lim, 'Jacker Fong, Catherine Wong, Alicia Ooi, Jenny Lai, Heng Si Hwa, Yeong Chee Siong, Kah Wei, Solitarily Gemini Lim, Kwong Jen, Stephy Lee, 弓长俊南, Sam Yee, Joyce Cheong, Leong Zheng Kang, Sherynn Ooi, Winson Chong, Keith Lew, Shumin Wong, Simon Tay, Darren Lee and Yeou Wai.
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