and we notice the customer conveniently , after complaining our service repair charge of the broken vent pipe by other parties ( maybe monkeys as explained above), was expensive at rm350, which was again an estimate based upon his pictures sent of the broken vent pipe, ( we were afraid the inside socket welding was broken, which would cost rm 350) , when our people did the actual repair they found fortunately the welded socket had not been broken ( monkeys arms are very strong, they can bend stainless steel metal piping easily)  ,  the customer conveniently forgot to mention the eventual cost of repair, with truck and long ladders and team of two Malaysian workers was only rm150....so it is easy to hide behind the anonyimity of low yat forum and complain about microsolar without owning up to face the facts...client did not mention we had sent him pictures of vertical vent pipes intact, no leaking on day of installation when we handed over, after installation was complete.   we resent these pics to him purposely one month after installation, when he complained of the  tipped over vent pipe  , before we went to rectify the monkey damage in case he said these pics were taken after our rectification work one month later..we still have these pics in our email records.  that is why client does not want to follow up on this case but instead choose anonymously to post on low yat forum..client did not mention that his hot water pipes were missing on installation day despite his signed confirmation that the hot and cold connections had been provided in the ceiling attic...did not mention our detailed installation report sent to him two days after installation to tell him about the missing piping and to instruct his plumber to do the missing hot water piping..client says nobody went up there after we left on installation day..that is not true...his plumber went up to ceiling attic or roof to install the missing household  hot water piping to the microsolar pipes...it is possible with all the handling and shaking, twisting of our pipes in the ceiling attic the silicon seal was broken at the point where it penetrated the tiles..normally any plumber would reseal the roof tile penetration hole after doing such work close to the roof tile penetration point ... it only takes five minutes and a rm15 tube of silicon sealant but this was not done  by clients plumber...so we do not appreciate such agressive language when in all probability the rainwater leakage theu roof tiles was caused by his own defiency in not ensuring his plumber had the hot water pipes ready before requesting microsolar installation.... or by his deficiency in not ensuring his plumber resealed the roof tile penetration holes after his plumbers belated work in ceiling attic/roof after microsolar installation....of course if the hot and cold pipes had been ready on installation day then yes nobody would need to go up to the roof after we complete our work and no such rainwater leakage would occur...if such leakage did occur we would repair it foc..but in this case the clients plumber did extensive work in installing all the hot water piping in ceiling attic in the intervening one month after we had completed installation...the house was empty still under construction for that month...client said his is sure no monkeys went up...how is he sure...there are no guards 24/7 there..empty house under construction next to forest at top of hill..and he wants us to acccept responsibility for damage by other parties one month after installation...it is his poor project management to blame for the missing hot water and cold water piping on day of microsolar installation when we stated very clearly these had to be provided to avoid these types of problems...if he had just said no the hot and cold water pipes are not there yet we would not have installed but he confirmed  in writing that the hot and cold pipes were there without checking whether it is true,  and insisted us to install...so moral of story is please check your contractors work...dont just accept their word for it...and then try to shift blame to other suppliers like microsolar...however he is still our customer but in such cases where aggressive language is used we have to give notice that unless one can back up ones claims they should not post in public forums like low yat..

I guess due diligence can be coordinated with this: ask clients project coordinator or plumber to send your installers a photograph where the connections are as proof that the job is done. No photograph as proof no installation.

yes very sad...the person in question did not want to hear and put down the phone...the quotation is only an estimate and items not required to be replaced will be refunded...his microsolar is 8.5 years old and based upon normal change of valves at this age the cost of servicing will be around rm600.00.  (costs for getting a malaysian skilled plumber up onto the roof have gone up quite a lot over the last 10 years..other foreign plumbers may not have the skills to properly service the unit)
..our other  microsolars are up to 22 years old still giving hot water because our plumbers are skilled.  Saving a few hundred ringgit by getting unskilled plumbers might jeopardise the unit and could be a false economy...Each 220 litres microsolar saves about rm100.00 per month.( ref www.microsolarsystem.com) ..that is rm1200.00 per year savings for family of 4 pax..of this we recommend customers set aside 10% that is rm120.00 per year for servicing maintenance.  Considering the dirty limescale muddy water in klang valley that seems a good practice...thus a budget per year for servicing on microsolar is rm120 per year..this customer's microsolar is 8.5 years old..that would indicate a service budget of 8.5 x rm120 = rm 1020 but our estimate was much less than that...
so it is sad the customer did not want to listen and instead put down phone...if he abandoned the unit it is his loss because probably the microsolar can last for another 10 over years but what can one say...if he bought another brand solar water heater he would have spent rm4000.00 more and it may not be as hot nor last as long as microsolar...so we are focussed on good quality workmanship to ensure the long term benefits for the customer..  of course  one of the consequences of having a long lifespan solar water heater is some microsolar customers say wow your costs have gone up ...yes but they forget they purchased the microsolar back in the early 2000s when costs were low..now it is 10 yesrs or more with inflation but do mot forget the microsolar has been saving the customer money since the day of installation..

Sorry, I think you miss understanding my question.

He give you guy a phone call when his unit down. And asking the service charge if he agree for the service.

RM600 is what you guy told him. Even just come for checking the cause. It is in the Klang valley.

Is it true ? If not, what is your standard charge for such service ?

So I can tell him to call you guys for repair.

Just for checking, without doing any repair, mobilisation cost to get an experienced malaysian plumber team up to the roof with lorry, long ladders , tools etc minimum is rm350.00 nowadays...
.To do the servicing labour..ie clean  valves, fittings, glass tubes etc add rm150.00.  any fitings that have to be replaced will be as per cost of fitting...

.unfortunately your friend did not want to listen when we trying to explain... ...we are only trying to help as he is our customer altho somebody else bought it for him after studying the other options in the market....our people have the experience to diagnose the problem and service the unit and to make the water hot so that the customer can carry on saving electricity..no point paying inexperienced people who do not know how to solve the problem...we believe that if customer is going to get people up there they must be able to solve the problem...no point if water is not hot on cloudy days or customer must switch on electric heater every now and then...defeats purpose of getting a solar in first place
..might as well install instant electric water heater...we believe it is all about saving the customer money...

bottom line is , each microsolar m60vthe saves rm1200 per year on electricity family 4 pax, we budget 10% for servicing, that is , within the budget of rm120 per year for servicing ...within this budget (and we are well below this budget for your friend) we ensure the customer gets the most skilled an experienced plumbers up onto his roof to do the best job...as mentioned we have customers from 22 years ago water still hot very happy...this is not easy to achieve, it requires highly efficient solar collectors, low maintenance design, best possible materials and experienced workmen ...how many other brands of solar water heaters in malaysia or in the world can do that...you can ask around..
.think of it, why do people pay more for the quality of a bmw or a ferrari when a proton can still get you from point A to point B?  a proton may not last as long nor  go as fast, but it still gets you around...on the other hand, we are the undisputed highest temperature solar heater in the world, but  we try to charge reasonable prices , not as low as a proton, maybe more like what toyota charges, but we deliver to the customer quality and performance of a bmw or ferrari ...

Thanks. I will tell him the std fee.

There is another case where his microsolar is 8yrs old. But got to change 2x the valve due to sediment block the valve.  That is an average 4yrs per valve change. That is add up the cost of usage.

He don't understand is, his another family member have a solarhart brand heater that don't have the valve and running without require service for over 15yrs. Why microsolar have the valve and got to change 2x in 8yrs ?

Compare to storage heater, with the expensive solar heater, that doesn't look like saving even in long term. With servicing and parts change every 5yrs, the running cost is high.

microsolar your email address is this ? microsolar@hotmail.com

Still got hotmail nowadays?

Why don't have

Cause i emailed them last week monday and no response until today.

Cause i emailed them last week monday and no response until today.

yes we have other emails but for our customers convenience we still keep our familiar microsolar@hotmail.com  email , nothing wrong with it,  our customers like it.  in fact we keep our telephone nos too,  but use mobile numbers more nowadays.

Actually does newly built houses from developers come with two piping system (cold + hot)?

What will happen if say, installed tank cover for 6 persons but underused like about 2 persons?. Is the water will turn to cold on the very next morning or how eh? My house not everyday full of people but occasionally do (every months like that), and if i'm gonna invest on something i like to go all for it.

Gonna research about solar heater soon.