Updates. A person from QSR contacted me and confirmed that it is indeed a mistake from their side. I explained what happen and mentioned this is the second time I have filed a complaint on the same issue, same branch. I suggested that QSR should provide more training to its staffs, and always check with the branch manager if there is a query on promotional items (ie. dont be too stubborn). He agreed and offered a free meal. I just need to call him again on my next trip to any branch, and he will contact the branch for arrangement. Sounds okay to me .

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Added on September 28, 2011, 5:35 pmI like how QSR is prompt in their response to me. No words from maybankard.

This post has been edited by Human Nature: Sep 28 2011, 05:35 PM

Happy ending I am surprised that QSR actually replied to your complain. Shows that Malaysia companies' CS are improving as a whole.

This post has been edited by Gen-X: Sep 28 2011, 05:51 PM

Gen-X, out of topic, my cards no as following:


How to calculate whether it is 'ONG' or not?

By the way, I actually requested to have Visa instead of Master, but maybank still giving me Master, I end up having 4 Master cards (plus existing cards).

my own experience, yes only a malaysian website. if outside company, maybe not easy to co-operate with maybank?

check your M2U, the card appear or not?

This post has been edited by erry-: Sep 28 2011, 06:22 PM

Call MBB tell them you want VIsa lah since you got 3 MC already and see what they can do.

As for how to calculate "ONG", better don't learn lah, headache lah when you want to get car number plate or handphone numbers I even got cheated chasing after number Like I say, I am a fool. As long got no No.4, good enough, hahaha If you really want to know, click here to read my article Hokkien No.8 No.9..

So far all my online transaction on Sat & Sun got cashback coz got transaction date on that day

is the other 3 MC also from maybank? if yes, just cancelled it, coz no benefits.

etiqa website cannot, but motortakaful.com which is also etiqa can
their payment page has amex logo

here, etiqa online = motortakaful

yes they have amex logo, but just logo
still cant accept amex for their payment

what is the AB and BA at the back of the number?

can key in for online transaction?

AB are just variables. He's not intended to disclose the actual card numbers.

If A = 1 and B = 2, then:

Amex - end with XXXX-271AB ---> XXXX-27112
Master - end with XXXX-10BA ---> XXXX-1021

As a lot of people complained that online hotel room booking done on weekends would be processed on Monday thus missing the 5% cash back for Maybankard 2 Amex, I purposely booked a hotel room online on Friday using my SCB JustOne (which gives 5% cash back on Friday). However, the statement shows the booking was done on Monday and I missed the 5% cash back.

@winner
Probably ... we need people to start talking about their actual transactions with hotel bookings as well (Website, actual transaction date and time) so that all of us could benefit and plan for best time to do hotel bookings.

I believe many of us (including myself) do quite a fair bit of hotel bookings online.

Just to get the ball rolling

Website : Agoda.com / AGODA HOOFDDORP NL
Transaction Date & Time : 28th Sept 2011, 7.05am
Transaction Posted on : 29th Sept 2011
Card Used : MBB AMEX
Currency transacted : MYR (Sometimes other website will use USD or local currency and then converted to MYR. This info optional coz this may provide forex info and redundant coz we got an existing cc forex comparison thread)



This post has been edited by hye: Oct 1 2011, 07:23 AM

that would be a great idea for doing so
this will help all of us who plan to do the booking and utilise the 5% rebate

Happy ending indeed. I am surprised that QSR even replied to you as I agree with the earlier statement from Gen-X that Malaysia CS has a long way to go in terms of matching what overseas companies CS standards.

This post has been edited by hye: Sep 29 2011, 08:56 AM

online payment = cannot
via phone = can

i renewed my car insurance using motortakaful via phone using my mbb2 amex (5x treatpoints, no cashback since they didnt work on weekends)

I suggest that a new thread "Online Hotel Bookings via Credit Card" be created. Please come out with a format that everyone could follow. You are nominated and the best person to create this thread.

, then shud just remove the logo
not to say amex belongs to their group oso - maybank

+1. This will enable better sharing among our LYN members

Didn't know that this thread existed. Been a fan of the card ever since it's launched. Definitely the best card in town!

why dont you start creating the thread?