QUOTE(ZeneticX @ Oct 4 2011, 03:21 PM)
anybody encounter incident whr the installers never turn up on the installation date?
my installation is supposed to be 2.30pm 2day but now its 3.20pm and still no signs of them and any calls
2 days ago unifi centre did call me and verify and installation date
My experience just 2 weeks ago, supposed to be 2.30pm but no one shows up.my installation is supposed to be 2.30pm 2day but now its 3.20pm and still no signs of them and any calls
2 days ago unifi centre did call me and verify and installation date
3.30pm - receive call from installer, saying that he will be late, will arrive at 4.30pm
5.00pm - still not arrive, I call back to his handphone, he said still installing at another location, later only can come over. I then call Unifi hotline to complain, customer service say will try to see if can find back-up team / area supervisor.
5.30pm - another installer call up, say he will try to arrange back-up. I think he is supervisor.
5.35pm - he call again, say someone will come over within 30 minutes
6.00pm - he call again, saying they arrive the apartment wiring room, doing some wiring work
6.15pm - junior installer arrive, with box of equipment....start installing.....
6.45pm - all done.
Oct 4 2011, 03:32 PM

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