Yes I have checked. I did one with small amount it went through but the one with big amount did not go thru. I have tried to call pbebank but no one is picking up. I feel loss. I don't know who to follow up.

What number are you calling? 603-2179 5000 call this since your problem is regarding internet banking.

I am calling that number but no one is picking up. I am afraid pbebank refuse to refund. I also do no how long would pbebank take to investigate. So sad now.

are you transferring to savings/current account? if you are paying credit cards it might not be immediately reflected as some backs using batch processing and it will be cleared by day end. try to check again by tomorrow if it is updated or not.

uob free 1 year ibg & ibft 2017



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Hi all,

Does anyone know, if the fund is missing during INSTANT BANK TRANSFER, how long would it take to resolve? How can it be resolved? I really need some advice here. Thanks for the help first.

PS: It's bank to bank transfer ( from one saving account to another bank saving account). Not any bill payment e.g. credit card.

Thanks

The best way is to contact the bank's customer service. Try to call again, if still no one picks up the phone, try calling another number. You can also try to email them as well. Check out this link for the contact details. If it still does not work, then pay a visit to your home branch for assistance.

Thanks for your advice. Now I am still waiting for the reply thru email. Hopefully they will return the money to my public bank account.

you have to make sure the recipient account is not dormant or inactive as well. check your own account and see if the funds bounced back or not.

The published rate for IBFT to CASA, Loan Repayment and Credit Card Payment for e account is RM0.53.

Meaning no free IBFT right? But due to UOB extended their promotion of zero cost to 31 Dec 2017, hence it is still free (solely due to this promotion) for this year but unknown for next year right?

The RM0.53 fee is for performing IBFT through ATM. For IBFT performed online, it's free not just for this year but for subsequent years as well.

I see. It is quite misleading then, in the website, to disclose as such.

http://www1.uob.com.my/personal/useful/fee...sonal/e_ac.html

I agree that it is quite confusing. Perhaps this link would be clearer: -

http://www1.uob.com.my/personal/useful/fee...t_transfer.html

zero cost for IBG and instanct transfer via personal internet banking for UOB

http://www1.uob.com.my/personal/promotions...Promo:Zero-Cost

Don't worry, if you've entered all the right details and information, and the funds just did not reflect in your recipient account, this kind of error can be reversed and you will surely get your funds back (though may take some time for investigation, etc. by the bank).
All credits and debits have to be transparently logged and audited, so if money goes out from somewhere, it has to end up somewhere; i.e. it cannot just disappear.
HOWEVER, if you made a typo mistake, etc. and entered the wrong recipient account number, then the money might have been credited into a wrong account. In that case, it might be more tedious to get your money back, since the error was not from the bank.
Make sure all your evidence are available and documented, to ease the bank's investigations.
Good luck.

Public bank down

http://s.pictub.club/2017/01/13/su33A7.jpg

PBB FREE IBG & IBFT FROM 18/01/2017 - 18/02/2017


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Haizz... Any longer promotions?? Ever since Hong leong.. Like no bank offers long free service.

Another one that I know of is Citibank free IBFT. But looks like not many are with CB.

uob free ibg/ibft until 31/12/2017.