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 Celcom iPhone Discussion Thread | V2 , iPhone 5 Pre order now.

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nvrgivup
post Jul 13 2011, 12:30 AM

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QUOTE(ericpires @ Jul 13 2011, 12:28 AM)
In other words. MNP = change your line to Celcom  smile.gif
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erm...keke...i not celcom user...i jus bought from a celcom user.... tongue.gif

he wan galaxy s 2....so he sell me the ip4...he take the package
ic-klass
post Jul 13 2011, 09:15 PM

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Any1 know how to check billed/unbilled amount on the i98 package?
Sorry in advance, first time postpaid user..
TSyezhacolic
post Jul 13 2011, 09:32 PM

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QUOTE(ic-klass @ Jul 13 2011, 09:15 PM)
Any1 know how to check billed/unbilled amount on the i98 package?
Sorry in advance, first time postpaid user..
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phythia79
post Jul 14 2011, 10:01 AM

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I sent my Iphone 4 to Celcom as i was having problem with it. Asked them to get it replaced immediately but they said it's their policy that they can only get it replaced immediately if the phone was returned within 7 days after purchased. Since my iphone was purchased for about a month plus (i bought over from my hubby's client as he prefers BB), i have to give them at least 14 days..it will be sent back to the Service Centre..and then they will check if it's either software or hardware problem.

If hardware..then they will replace with a new phone.
greenlp_87
post Jul 14 2011, 12:24 PM

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QUOTE(phythia79 @ Jul 14 2011, 10:01 AM)
I sent my Iphone 4 to Celcom as i was having problem with it.  Asked them to get it replaced immediately but they said it's their policy that they can only get it replaced immediately if the phone was returned within 7 days after purchased.  Since my iphone was purchased for about a month plus (i bought over from my hubby's client as he prefers BB), i have to give them at least 14 days..it will be sent back to the Service Centre..and then they will check if it's either software or hardware problem.

If hardware..then they will replace with a new phone.
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owh.they didnt check ur iphone on the spot to determine whether its hardware of software problem?? hmm.gif hmm.gif
phythia79
post Jul 14 2011, 12:44 PM

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They checked but said still need to send back to their service centre. They put in their celcom card..to check ..also no signal..and the software is up to date. I told them that i did try to restore the software..but still can't.

since the guy was very polite..i didn't want to give him a hard time..just make sure they do it right..i just want a workable phone.
greenlp_87
post Jul 14 2011, 12:50 PM

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QUOTE(phythia79 @ Jul 14 2011, 12:44 PM)
They checked but said still need to send back to their service centre.  They put in their celcom card..to check ..also no signal..and the software is up to date.  I told them that i did try to restore the software..but still can't. 

since the guy was very polite..i didn't want to give him a hard time..just make sure they do it right..i just want a workable phone.
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so they didnt try to restore ur iphone at that time?? hmm.gif
phythia79
post Jul 14 2011, 12:54 PM

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i don't think they tried to restore there..never mind..i'll wait..and if still no news..then i got good reason to screw them smile.gif. Give them chance first...
nvrgivup
post Jul 14 2011, 03:42 PM

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i get my iphone4 back...it is a newset...mayb...watever...as least the rattle problem..solved~!!celcom service nt bad
phythia79
post Jul 14 2011, 03:43 PM

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QUOTE(nvrgivup @ Jul 14 2011, 03:42 PM)
i get my iphone4 back...it is a newset...mayb...watever...as least the rattle problem..solved~!!celcom service nt bad
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great to hear that!!

How long did yours take?? I hope i get mine soon.
greenlp_87
post Jul 14 2011, 03:53 PM

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QUOTE(nvrgivup @ Jul 14 2011, 03:42 PM)
i get my iphone4 back...it is a newset...mayb...watever...as least the rattle problem..solved~!!celcom service nt bad
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good news bro...new set or refurbished set is same also rite?? smile.gif
m3lv
post Jul 14 2011, 09:25 PM

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Guys..just to let you all know..DO NOT GO TO DIGITAL MALL at PJ to get your iPhone at that Celcom dealer.

The lady tried to con me. She insist that I need to have 3 suplementary lines in order to get the iPhone plan. I've read the t&c multiple times on the web and there's no such terms.

I even call the customer service to confirm this.

They're too desperate to get sales till they go at this level.

I hate sellers/vendors/dealers which is not honest.

Just a heads up for ya'll smile.gif
ericpires
post Jul 15 2011, 12:12 AM

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QUOTE(m3lv @ Jul 14 2011, 09:25 PM)
Guys..just to let you all know..DO NOT GO TO DIGITAL MALL at PJ to get your iPhone at that Celcom dealer.

The lady tried to con me. She insist that I need to have 3 suplementary lines in order to get the iPhone plan. I've read the t&c multiple times on the web and there's no such terms.

I even call the customer service to confirm this.

They're too desperate to get sales till they go at this level.

I hate sellers/vendors/dealers which is not honest.

Just a heads up for ya'll smile.gif
*
I had to purchase a cover and protector at the Curve/Ikano for my White. But that is small matter la smile.gif
shawn87
post Jul 15 2011, 03:15 AM

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QUOTE(m3lv @ Jul 14 2011, 09:25 PM)
Guys..just to let you all know..DO NOT GO TO DIGITAL MALL at PJ to get your iPhone at that Celcom dealer.

The lady tried to con me. She insist that I need to have 3 suplementary lines in order to get the iPhone plan. I've read the t&c multiple times on the web and there's no such terms.

I even call the customer service to confirm this.

They're too desperate to get sales till they go at this level.

I hate sellers/vendors/dealers which is not honest.

Just a heads up for ya'll smile.gif
*
why dont u file a complain againts the lady? i hate this kind of sales too.. you cant con ppl even u wanna hit the sales target. I believe celcom will take serious action into this matter
greenlp_87
post Jul 15 2011, 08:50 AM

Look at all my stars!!
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From: Shah Alam, Subang, PJ


QUOTE(m3lv @ Jul 14 2011, 09:25 PM)
Guys..just to let you all know..DO NOT GO TO DIGITAL MALL at PJ to get your iPhone at that Celcom dealer.

The lady tried to con me. She insist that I need to have 3 suplementary lines in order to get the iPhone plan. I've read the t&c multiple times on the web and there's no such terms.

I even call the customer service to confirm this.

They're too desperate to get sales till they go at this level.

I hate sellers/vendors/dealers which is not honest.

Just a heads up for ya'll smile.gif
*
this sales assistant is so desperate to have sales on her name...just complain about this to her manager...celcom top management should know about this ..no need to force the customer to subscribe with this supplementary line... hmm.gif hmm.gif
unemployed
post Jul 15 2011, 12:18 PM

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*MNP means change current service provide to Celcom, but u will keep ur phone no. right?

*For upfront payment, we need to pay plan upfront + device price right?

*free sim 64k? they will port my existing Xpax number in that SIM? i want to get iexec plan.

*free data usage. Do they will charge for extra usage after i reached the limit of free data quata?

*what different btw iExec & iBiz ?? warranty?

iFans icon_question.gif
ericpires
post Jul 15 2011, 12:36 PM

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QUOTE(unemployed @ Jul 15 2011, 12:18 PM)
*MNP means change current service provide to Celcom, but u will keep ur phone no. right?

*For upfront payment, we need to pay plan upfront + device price right?

*free sim 64k? they will port my existing Xpax number in that SIM? i want to get iexec plan.

*free data usage. Do they will charge for extra usage after i reached the limit of free data quata?

*what different btw iExec & iBiz ?? warranty?

iFans  icon_question.gif
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1. Yes. you will keep your phone number

2. Device and upfront plan commitment but this will be rebated monthly to you

3. Yes free 64 microsim for you

4. They will only throttle the speed

5. Some minor differences only. Warranty is only depend on how many years plan u sign up
MaBa1986
post Jul 15 2011, 12:38 PM

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is there got easy installment to buy iphone4 celcom??like digi easy installment plan?
TSyezhacolic
post Jul 15 2011, 01:40 PM

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QUOTE(MaBa1986 @ Jul 15 2011, 12:38 PM)
is there got easy installment to buy iphone4 celcom??like digi easy installment plan?
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QUOTE(zachsta @ Jun 24 2011, 09:22 PM)
Celcom is not offering installment plan yet.
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ic-klass
post Jul 15 2011, 01:50 PM

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May i know the iphone4 sell by celcom (white/black) is the GSM model or CDMA?
Btw, how to check which is which?



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