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 Celcom iPhone Discussion Thread | V2 , iPhone 5 Pre order now.

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greenlp_87
post Jul 1 2011, 09:59 PM

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QUOTE(FishnChipx @ Jul 1 2011, 09:52 PM)
finally receive my white 16gb from celcome after 2 week >.<
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wow...quite long period for u to wait for the replacement unit...btw which celcom center u sent ur iphone to claim the warranty?? hmm.gif hmm.gif
greenlp_87
post Jul 2 2011, 01:37 PM

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QUOTE(iPod30gb @ Jul 2 2011, 12:37 PM)
May i ask. Why some Celcom's iPhone warranty varies?

some are 1 year and some are 2 years?
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it depends on the plan that u subscribe bro... biggrin.gif biggrin.gif
greenlp_87
post Jul 11 2011, 12:06 PM

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QUOTE(m3lv @ Jul 11 2011, 11:48 AM)
guys...celcom's iphone 4 can use with digi sim card rite
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of coz can coz its official unlock.. biggrin.gif biggrin.gif
greenlp_87
post Jul 11 2011, 08:07 PM

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QUOTE(vampirewong @ Jul 11 2011, 08:01 PM)
Hi,

I have a question about warranty claim from Celcom. If I buy a Celcom unit (new or used) from any traders here,

1. Can I just walk in to any Celcom branch with Celcom service card to claim for warranty?
2. Will Celcom ask for receipt of purchase?
3. Does the service card or iPhone4 unit tie to the original person who brought the phone initially?

FYI, I'm not a Celcom subscriber...

10q.
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1. yes, u can just walk in to any celcom center with celcom service card to claim the warranty.
2. nope...normally they will not ask u..its enough if u have the service card..
3. nope..celcom does not require the 1st owner who brought the phone to be the only person who can claim the warranty..anyone who have the celcom service card can bring it to any celcom branch.its not like digi which requires the 1st owner to bring the phone to claim.. icon_rolleyes.gif icon_rolleyes.gif
greenlp_87
post Jul 11 2011, 08:56 PM

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QUOTE(nvrgivup @ Jul 11 2011, 08:48 PM)
btw...i claim my ip4 for waranty...gt rattle in my ip4....on 29june...til nw...they haven call me...wat shud i do ??continue wait?? icon_question.gif
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lol...which celcom branch u sent to claim the warranty?? hmm.gif hmm.gif


Added on July 11, 2011, 8:58 pm
QUOTE(m3lv @ Jul 11 2011, 08:45 PM)
Awesome! Thanks for the info!  biggrin.gif

Any idea which centre have available?
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erm...i dont know which centre got stocks..maybe u can try ur luck at menara celcom... icon_rolleyes.gif icon_rolleyes.gif

This post has been edited by greenlp_87: Jul 11 2011, 08:58 PM
greenlp_87
post Jul 11 2011, 09:02 PM

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QUOTE(nvrgivup @ Jul 11 2011, 08:59 PM)
i think its better for u to pay a visit there to check the status of ur replacement unit...its nearly 2 weeks now.. hmm.gif hmm.gif
greenlp_87
post Jul 11 2011, 09:06 PM

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QUOTE(nvrgivup @ Jul 11 2011, 09:02 PM)
cuz they told me have to wait 14days...so tml is the 14th day...bt i worry ltr they say due to bersih my iphone stil at KL main branch...
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is that be the case i suggest u to call that branch to check the status of it.. smile.gif smile.gif
greenlp_87
post Jul 11 2011, 09:13 PM

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QUOTE(nvrgivup @ Jul 11 2011, 09:10 PM)
they just photostat me a paper....write my name ic n telefon number...

hw do i check??

tell them my ip4 imei??
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yup..tell them the emei..let they check ur warranty claim status...btw do u have that branch contact number?? hmm.gif
greenlp_87
post Jul 11 2011, 09:36 PM

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QUOTE(nvrgivup @ Jul 11 2011, 09:23 PM)
gt....kinda worry...my ip4 hilang
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dont worry bro..they will kept ur iphone in a safe place...besides they will replace it with a new replacement unit...just call them to check the latest status... smile.gif smile.gif
greenlp_87
post Jul 11 2011, 10:13 PM

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QUOTE(vampirewong @ Jul 11 2011, 09:49 PM)
Thanks greenlp_87. That's basically confirms whether I will go for maxis or Celcom set...
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u r welcome bro...BTW maxis and celcom use the same policy for claiming warranty,only digi use different policy.. biggrin.gif

This post has been edited by greenlp_87: Jul 11 2011, 10:17 PM
greenlp_87
post Jul 12 2011, 01:52 AM

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QUOTE(vampirewong @ Jul 12 2011, 12:10 AM)
Been searching around in LYN and came across a trader selling new and sealed Celcom unit which comes with 2 years warranty.

I'm wondering since it's new and sealed unit, how do I verify the genuineness for the 2 years warranty? Normally 2 years warranty only applies to those who sign up 2 years contract. If were to check at Apple site based on the serial number, it will only show 1 year. How about the 2nd year warranty?

Any ways I can check to confirm that the phone is under Celcom warranty for 2 years?

Thanks.
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i dont think the celcom set which is sell by that seller comes with two years warranty...the 2 years warranty will only be given to those who subscribe the iphone plan...celcom careline also tell me like this..therefore u need to confirm with the buyer whether the phone is come with 1 year or 2 years warranty..sometimes they want to attract the buyer using this strategy...if not registered with plan sure the warranty will be 1 year only... smile.gif smile.gif smile.gif
greenlp_87
post Jul 12 2011, 10:22 AM

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QUOTE(vampirewong @ Jul 12 2011, 10:05 AM)
What if the iphone has signed up for 2 years plan and the phone was sold. After that the 1st owner settles the penalty with the provider and terminated the plan. What will be the warranty status for the phone? Back to 1 year warranty?

10q.
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on that issue im not sure about the status of the warranty..normally the 1st owner only want to subscribe the plan only n dont want to use the iphone..therefore they will selling the phone. so u have to clarify with the seller on this...maybe the 1st owner want to use the plan(sim card) on the other phone.... smile.gif smile.gif
greenlp_87
post Jul 12 2011, 12:47 PM

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QUOTE(phythia79 @ Jul 12 2011, 12:44 PM)
i need to claim warranty from celcom...thinking of going to celcom in pav..ok ar?
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should be ok miss...BUT if u can go to menara celcom it will be better... smile.gif smile.gif

This post has been edited by greenlp_87: Jul 12 2011, 12:47 PM
greenlp_87
post Jul 12 2011, 12:58 PM

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QUOTE(phythia79 @ Jul 12 2011, 12:49 PM)
can't lar..they only open till 5pm..i can only go there after work sad.gif

I'll try out pav..if can't..then no choice.


Added on July 12, 2011, 12:51 pmnext question..should i give the phone to them without replacement or should i get them to order..and when the phone arrives..then do exchange?
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u should have a backup phone coz they will take ur iphone after they done some checking on the phone..u have to wait for 7-14 days.normally they will call u to collect ur replacement unit..
BUT if they have stocks for replacement unit they will give it to u straight away...
make sure u bring the service card with u... biggrin.gif biggrin.gif
greenlp_87
post Jul 12 2011, 02:03 PM

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QUOTE(phythia79 @ Jul 12 2011, 02:00 PM)
Luckily i have my 3G and another sim card that i can use as backup...i'm really really counting my lucky stars that they have a replacement unit straight away..
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hope so...if they have u will be the lucky one.. tongue.gif
greenlp_87
post Jul 12 2011, 02:26 PM

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QUOTE(phythia79 @ Jul 12 2011, 02:11 PM)
I just emailed them..and the promptly replied saying they have existing white..then asked me if iwant to register new line or use existing number..

I replied..saying that it's for warranty claim..i'll drop by later..kekeekeke..i'm sneaky..brows.gif

Let's hope they don't reply saying that their stock at hand only for purchasing not for warranty claim  sweat.gif

A friend advsied me to make sure it's a new unit.  How do i ensure/check it's new..not a refurbished set?  What should i look out for??

Thank you in advance for your help notworthy.gif
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u can check ur iphone whether its new or not HERE...check the production week n u will know its new or refurbished unit.. brows.gif brows.gif
normally they will given u new replacement unit...but u will notice that ur iphone model will be not be MC***MY but will be MC***LL... smile.gif smile.gif

This post has been edited by greenlp_87: Jul 12 2011, 02:27 PM
greenlp_87
post Jul 12 2011, 02:38 PM

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QUOTE(phythia79 @ Jul 12 2011, 02:28 PM)
thank you for the info..so..that means..while i'm at celcom outlet..i need to check thru the internet??..

sorry for being blur..so..if MC***LL means new or refurbished?
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IT COULD BE NEW OR REFURBISHED SET..U DONT HAVE TO WORRY ABOUT IT COZ THE REFURBISHED UNIT WILL LOOKS SAME AS THE NEW ONE IN TERMS OF ITS COSMETIC...MC***LL IS USA OFFICIAL UNLOCKED UNIT... biggrin.gif biggrin.gif
greenlp_87
post Jul 12 2011, 02:58 PM

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QUOTE(phythia79 @ Jul 12 2011, 02:40 PM)
okies..i just dont want a faulty ones..thanks for your advise..you have been very helpful smile.gif
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DONT WORRY MISS, AS LONG THE PHONE STILL COVER UNDER WARRANTY U CAN CLAIM THE REPLACEMENT UNIT...

U R WELCOME MISS...I JUST HELP WITH ALL INFO THAT I KNOW...CHEERS biggrin.gif biggrin.gif
greenlp_87
post Jul 12 2011, 07:06 PM

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QUOTE(nvrgivup @ Jul 12 2011, 06:54 PM)
today i go celcom...they say dunhav ip4 stock...ask me to wait...>.<

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which celcom branch do u go??they put u in their waiting list r?? hmm.gif hmm.gif
greenlp_87
post Jul 12 2011, 09:09 PM

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QUOTE(nvrgivup @ Jul 12 2011, 09:04 PM)
batu pahat,johor..
i dunno...i go there...they jus telling me tat nw no stock...when stock arrived they will let me noe...
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i guest u have to wait for another 2-3 days...hope to hear a good news from u soon.. smile.gif

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