u mobile has te fastest internet but the slowest customer service.... 30minute to just speak to someone....

No.. It is not true. I recalled I cancel my Maxis Broadband by giving a phone call to Maxis CSO.....

As i now only maxis can do that celcom, DiGi & U Mobile don't have such service...


By the way one of my friend's brother use to work in u mobile... he has given me all the Team Managers, Call center Manager and also head of call center contact number

I am going to try to call the customers service helpline first i get post i'm going to start calling their personal numbers and start shouting

anyone can feed back about this ? new 21Mbps mifi signal is stronger or not ?

was put on hold this long and finally I still not able to reach their cs

Looks like they are cutting cost on their CS to give us faster speed at a cheper price that is why the is no one answering our calls...

It is business though, but i think they just give more workload to staff to prevent hiring new ones. Firing staff is not easy, man.

hi. i want to know a few things:

1) is uMobile using sim card? can i use it with my Huawei E583C 3G Wireless USB Modem (unlocked)?

2) is it really unlimited?

3) hows the service in USJ area?

Hi kMuzik,
1.Yes.

2. Yup, 1st 500MB @ to 14.4mbps after that 64kbps

3. I'm not stay at there. Anyone ?

1. YES of course.
2. Unlimited mean no extra charge after quota. But with speed capped.
3. My office at USJ 21, i can get average 2Mbps DL, 1.5Mbps UL. I believe u can get 1.5-3.5Mbps DL, 1Mbps UL at USJ area.

how bout the service in shah alam? is there any contract? just in case to terminate...

Hi,

u mobile broadband package is NO Contract, can terminate anytime if you want.
anyway, now got promotion RM100 rebate for package MB68 and MB128 with modem package

Hi, need some advice...

I am presently on Digi prepaid. Is it advisable to hop onto Umobile Prepaid for its mobile internet? I use mainly for web browsing, MSN and Emails when I am out. I do not download music or video.

Is it cheaper on "Pay per use"? I understand it is chargeable at $0.05/mb...
What speed can I expect in Johore Bahru (Nusajaya)?

thanx for the answers. 64kbps speed cap is very bad. ill have to continue with my maxis then

certainly not at berjaya time square service apartment (if not then i dun mind to walk in like 10 times)

i stay in almost-the-end-of-cheras but tats not the point, cos y do i cancel u-mobile bcos my work requires me to travel like 90% out of Malaysia from Sept onwards

anyway, i got "lucky" tat i realized this "problem" when am taking a break at home, but still, there's more important things to handle than this stupid mistake they made, plus the traffic in KL now is hopeless, it took me 4 hrs to get everything settle, or not, bcos they said they just "help me" to appeal, so tat i dun need to pay for september "usage" (they know i did not effing used it)

yes Umobile got very bad customer services .

so its confirmed by them tat the Sept's bill will be waived?

and u will hav a chance to try out broadband out of Malaysia soon, i strongly believe tat you will find BB in other countries much faster than Boleland's BB

nope, they say they will "appeal"... so waive or not, c if i get any lawyer letter later lol

& u r rite, even the hotel wireless bb at hanoi downloading my movies at >1mbps

I just bought u mobile U68 package since my previous subscription has expired.
Sadly the speed is sofar king slow that I can't even finish a test on speedtest.net and opening this thread takes time.
And I dont want to get on about their CS.
Very "good" waiting time plus the ever annoying waiting song.

hi, may i know where is your location?