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 Hong Leong Bank - WORST service, VERY BAD experience @ Hong Leong Bank CC

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wesleyyim83
post May 22 2015, 08:23 AM

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I got the same experience now, I apply visa infinite card but get wise gold card now, I called and lodge complaint, and the sales staff call me after 2 days and say this is her mistake and say sorry to me, but the tone is not very good, some more say I'm exciting cm(I'm holding mach signature) she can't get any comm, but what I concern is, from the 1st day I send my documents to her until she submit my application, she never call and inform me, the categories also she choose by herself, without my consent, she can simply do so, I wonder and worry, my documents can be simply use for other way or not now?
victorywp
post May 22 2015, 08:34 AM

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QUOTE(wesleyyim83 @ May 22 2015, 08:23 AM)
I got the same experience now, I apply visa infinite card but get wise gold card now, I called and lodge complaint, and the sales staff call me after 2 days and say this is her mistake and say sorry to me, but the tone is not very good, some more say I'm exciting cm(I'm holding mach signature) she can't get any comm, but what I concern is, from the 1st day I send my documents to her until she submit my application, she never call and inform me, the categories also she choose by herself, without my consent, she can simply do so, I wonder and worry, my documents can be simply use for other way or not now?
*
i wonder what's the categories she chose for you?
wesleyyim83
post May 22 2015, 10:11 AM

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QUOTE(victorywp @ May 22 2015, 08:34 AM)
i wonder what's the categories she chose for you?
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She mentioned it, don't know is petrol or what edi
Human Nature
post May 22 2015, 10:16 AM

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QUOTE(wesleyyim83 @ May 22 2015, 08:23 AM)
I got the same experience now, I apply visa infinite card but get wise gold card now, I called and lodge complaint, and the sales staff call me after 2 days and say this is her mistake and say sorry to me, but the tone is not very good, some more say I'm exciting cm(I'm holding mach signature) she can't get any comm, but what I concern is, from the 1st day I send my documents to her until she submit my application, she never call and inform me, the categories also she choose by herself, without my consent, she can simply do so, I wonder and worry, my documents can be simply use for other way or not now?
*
if you did not cross your documents, there is always a possibility.
Tigerr
post May 22 2015, 10:53 AM

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QUOTE(wesleyyim83 @ May 22 2015, 08:23 AM)
I got the same experience now, I apply visa infinite card but get wise gold card now, I called and lodge complaint, and the sales staff call me after 2 days and say this is her mistake and say sorry to me, but the tone is not very good, some more say I'm exciting cm(I'm holding mach signature) she can't get any comm, but what I concern is, from the 1st day I send my documents to her until she submit my application, she never call and inform me, the categories also she choose by herself, without my consent, she can simply do so, I wonder and worry, my documents can be simply use for other way or not now?
*
May be wise card next year got to pay annual fees....not free.
wesleyyim83
post May 22 2015, 11:33 PM

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QUOTE(Tigerr @ May 22 2015, 10:53 AM)
May be wise card next year got to pay annual fees....not free.
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Won't keep until next year, will cancel it after everything done
mun88
post Oct 12 2015, 01:05 PM

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hong leong credit card very bad service mad.gif mad.gif
just now canccelation department call me said if i really want to cancel credit card i need to paid for annual fee ?? i get waive annual fee last july because i use more than 12 time,and now october i want to cancel credit card they said i need to paid annual fee ??? how can like that?? it is i need to report to bank negara ??
hunyean
post Dec 16 2015, 06:34 PM

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Hi, guys !!


Today i just receive my credit card statement .The previous balance is RM2602.16.The current balance is 4597.40.WHY???My credit is 7092.73. Actually all my credit is refund.Shouldn't they deduct the credit ??
wenkernboys01
post Feb 10 2018, 10:11 PM

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This post has been edited by wenkernboys01: Nov 24 2022, 07:32 AM
Eurobeater
post Sep 26 2018, 06:48 PM

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I have a few debit cards with HLB and I regularly use their Connect app. So far no major issue with them. When one time my debit card cannot withdraw money, less than 1 hour i could get a new card.
sl3ge
post Sep 26 2018, 09:00 PM

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wah... saw this title also make me angry.
last time i call hong leong card center, the girl also very lansi..
Nama saya Amad
post Sep 29 2018, 03:31 AM

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Had bad service from HLB as well. Emailed them to change my statement date, but they asked me to inform them again after the statement date. I was like....okay... Cant you just note my request and change accordingly when the time arrive? The fact that I need to remind you on specific date for a simplw request shows how low your service is.
Jon C.
post Oct 9 2018, 08:30 PM

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Wrong Topic

This post has been edited by Jon C.: Oct 9 2018, 08:46 PM
wenkernboys01
post Oct 18 2018, 10:04 PM

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This post has been edited by wenkernboys01: Nov 24 2022, 07:33 AM
wenkernboys01
post Apr 2 2019, 05:33 PM

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This post has been edited by wenkernboys01: Nov 24 2022, 07:33 AM
the7signals
post Jun 7 2019, 10:44 PM

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Yup, i experienced the same bad experience before until i wrote in a complaint email to HLB and cc bank negara in my email. HLB quicky solve the issue for me.
jack2
post Mar 12 2021, 11:16 PM

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I used HLB Connect to make fund transfer and I got the error message "Error:The transaction amount has exceeded the device limit".

I contacted live support before and they reset my account but still the same. It is very stupid app to have this error and I can't the app to make fund transfer for large amount, say RM6000...

Please rectify this
#Victor
post Mar 12 2021, 11:29 PM

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QUOTE(jack2 @ Mar 12 2021, 11:16 PM)
I used HLB Connect to make fund transfer and I got the error message "Error:The transaction amount has exceeded the device limit".

I contacted live support before and they reset my account but still the same. It is very stupid app to have this error and I can't the app to make fund transfer for large amount, say RM6000...

Please rectify this
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try using the website HLB Connect?
jack2
post Mar 13 2021, 03:38 AM

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QUOTE(#Victor @ Mar 12 2021, 11:29 PM)
try using the website HLB Connect?
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website has no issue... app
#Victor
post Mar 13 2021, 03:22 PM

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QUOTE(jack2 @ Mar 13 2021, 03:38 AM)
website has no issue... app
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yes, i believe that is the constraint of banking app, same goes to Maybank app, there is transfer limit and cannot be changed. if want transfer big amount just use the web online banking icon_idea.gif

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