I got the same experience now, I apply visa infinite card but get wise gold card now, I called and lodge complaint, and the sales staff call me after 2 days and say this is her mistake and say sorry to me, but the tone is not very good, some more say I'm exciting cm(I'm holding mach signature) she can't get any comm, but what I concern is, from the 1st day I send my documents to her until she submit my application, she never call and inform me, the categories also she choose by herself, without my consent, she can simply do so, I wonder and worry, my documents can be simply use for other way or not now?