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 Discussion - Ipad 2 Screen Bleeding Problem, 80%+ Ipad 2 having same issue

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herojack41
post May 22 2011, 12:09 AM

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guys....how to test screen bleeding a?
SUSgogo2
post May 22 2011, 01:18 AM

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QUOTE(celciuz @ May 22 2011, 12:00 AM)
1 dead pixel and they allow you to claim for a new unit?

Cause I remember seeing their spec stating for 9.7" more than 2 only eligible. If even 1 also allow then its good I guess smile.gif
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he did not ask how many and I did not say.
westlife
post May 22 2011, 06:50 AM

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can someone enlight the process of sending back the faulty ipad2 to apple for exchange?

do we need to pay for any shipment fee etc?
SUSgogo2
post May 22 2011, 08:22 AM

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QUOTE(westlife @ May 22 2011, 06:50 AM)
can someone enlight the process of sending back the faulty ipad2 to apple for exchange?

do we need to pay for any shipment fee etc?
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They'll collect from u using dhl for free.
psjjl
post May 22 2011, 12:41 PM

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If you encourtered minor backlight bleeding or stuck pixel ( not dead pixel ), i think you should keep it first instead of ask for replacement coz Foxconn plant explosion on Friday may cause serious delay and shortages of ipad.

http://www.pcmag.com/article2/0,2817,2385719,00.asp
SUSgogo2
post May 22 2011, 06:46 PM

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QUOTE(psjjl @ May 22 2011, 12:41 PM)
If you encourtered minor backlight bleeding or stuck pixel ( not dead pixel ), i think you should keep it first instead of ask for replacement coz Foxconn plant explosion on Friday may cause serious delay and shortages of ipad.

http://www.pcmag.com/article2/0,2817,2385719,00.asp
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Problem is, I scared 7 days exchange 1 to 1. After 7 days, they just give u 2nd hand exchange.
celciuz
post May 22 2011, 06:49 PM

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QUOTE(gogo2 @ May 22 2011, 06:46 PM)
Problem is, I scared 7 days exchange 1 to 1. After 7 days, they just give u 2nd hand exchange.
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To be frank, they don't have to replace you with a brand new. They can choose to give you a refurbished unit as well. It depends on how they handle your case.
SUSgogo2
post May 22 2011, 07:16 PM

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QUOTE(celciuz @ May 22 2011, 06:49 PM)
To be frank, they don't have to replace you with a brand new. They can choose to give you a refurbished unit as well. It depends on how they handle your case.
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Within 7 days, according to the law, they have to replace with new one. Your frankness does not make sense at all doh.gif
celciuz
post May 22 2011, 07:43 PM

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QUOTE(gogo2 @ May 22 2011, 07:16 PM)
Within 7 days, according to the law, they have to replace with new one. Your frankness does not make sense at all  doh.gif
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From my experience for my iPad 2 case, Apple Malaysia do not practice this.

Or maybe if you can show me the black and white for the 7 days 1-1 exchange thingy for Apple Malaysia perhaps? wink.gif
minghao
post May 23 2011, 12:58 PM

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QUOTE(gogo2 @ May 22 2011, 06:46 PM)
Problem is, I scared 7 days exchange 1 to 1. After 7 days, they just give u 2nd hand exchange.
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Bought mine for more than 3 weeks,they said I'm going to get a new unit.Still waiting for my replacement now.
SUSgogo2
post May 23 2011, 01:12 PM

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QUOTE(celciuz @ May 22 2011, 07:43 PM)
From my experience for my iPad 2 case, Apple Malaysia do not practice this.

Or maybe if you can show me the black and white for the 7 days 1-1 exchange thingy for Apple Malaysia perhaps?  wink.gif
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not sure. Malaysia consumer law.

QUOTE(minghao @ May 23 2011, 12:58 PM)
Bought mine for more than 3 weeks,they said I'm going to get a new unit.Still waiting for my replacement now.
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He said 6 months later.

3 weeks if Apple still give new one, good lor.


Added on May 23, 2011, 1:21 pm
QUOTE(celciuz @ May 22 2011, 07:43 PM)
From my experience for my iPad 2 case, Apple Malaysia do not practice this.

Or maybe if you can show me the black and white for the 7 days 1-1 exchange thingy for Apple Malaysia perhaps?  wink.gif
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even other forumer confirm Apple have this policy:
QUOTE(csk3984 @ May 6 2011, 07:54 AM)
Apple policy for 1-1 exchange is within 14days is correct. But the reseller like machine they insist of 7 day. I went to machine yesterday claim. They told me that
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This post has been edited by gogo2: May 23 2011, 01:21 PM
celciuz
post May 23 2011, 01:44 PM

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QUOTE(gogo2 @ May 23 2011, 01:12 PM)
not sure. Malaysia consumer law.
He said 6 months later.

3 weeks if Apple still give new one, good lor.


Added on May 23, 2011, 1:21 pm
even other forumer confirm Apple have this policy:
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My experience is it depends on the reseller. For my case, the manager called up Apple Malaysia person in charge for this, and was told it is up to the reseller to offer a 1-1 exchange or not.

Nowadays even Machines don't offer 1-1 on the spot already, you have to let them send back to a service center. Once verified only they do a 1-1 exchange.
SUSgogo2
post May 23 2011, 02:18 PM

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QUOTE(celciuz @ May 23 2011, 01:44 PM)
My experience is it depends on the reseller. For my case, the manager called up Apple Malaysia person in charge for this, and was told it is up to the reseller to offer a 1-1 exchange or not.

Nowadays even Machines don't offer 1-1 on the spot already, you have to let them send back to a service center. Once verified only they do a 1-1 exchange.
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I see. I can't fault you too. Malaysia sucks in consumer law. LOL
celciuz
post May 23 2011, 03:04 PM

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QUOTE(gogo2 @ May 23 2011, 02:18 PM)
I see. I can't fault you too. Malaysia sucks in consumer law. LOL
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I'm commenting based on my own experience smile.gif. Lucky for me I got mine replaced quick.

Even if one goes for a court case against Apple, by the time the case is done I think iPad 3 is out tongue.gif
DuDe5593
post May 23 2011, 07:06 PM

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This is how Switch reply to their customers with screen bleed issue. Take a look. icon_rolleyes.gif



Attached Image

This post has been edited by DuDe5593: May 23 2011, 07:13 PM
hantumati
post May 23 2011, 09:18 PM

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i just had my replacement unit.... it even more worst. cant take back the old unit. need to make another report to apple again.... ti sis so calles 'premium xperience'

production date was 20(may) loaded with 4.3.3 sob sob
noobz97
post May 23 2011, 09:30 PM

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really slow~~~
i log case on 12/5/2011 (2nd day i received ipad 2)
Apple SC say will send DHL within 2-3days....
but wait until today no collection....
So i jus call Apple SC again..... finally my online status change

Return initiated on 12/05/2011 by Apple.( Return Pending)...
I think a lot ppl log case v them.....
Hope DHL will come tomolo~~~

saffron
post May 23 2011, 11:47 PM

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If I bought an Ipad 2 from a local reseller, is it possible to exchange for a replacement Ipad 2 for multiple times until obtained the perfect unit?
Superman7
post May 24 2011, 12:21 AM

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QUOTE(saffron @ May 23 2011, 11:47 PM)
If I bought an Ipad 2 from a local reseller, is it possible to exchange for a replacement Ipad 2 for multiple times until obtained the perfect unit?
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You can change but each time you change, you will have to wait for a new batch. And each batch would probably be reserved for others since the stock is still limited for the time being.
One more thing, there's no perfect unit without screen bleeding I'm afraid..
vpchong
post May 24 2011, 12:46 AM

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Received my new unit yesterday. HavIng screen bleeding problem + connector jammed at the iPad and can't remove at all. Will complaint to apple CS and see how it goes......

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