I dont buy their story. Some of these so called Service Center are run by mobs. Keep giving excuses. So far, all the response even when we called to Apple Care (SG) is that this is a 'known' problem. Only thing they cant guarantee is the replacement wont necessary be 100% backlight bleed free. QCD for example, refused to check my unit the the problem, only requesting me to leave it there to be sent to SG or take it as it is.

VR Tech for example, well, also did not checked my unit but confirmed that its not something 'new'. The counter girl know immediately known the problem when I showed her the photo taken for my unit. Just leave a photo of the bleeding screen in your Ipad and show them to the staffs. After they lodged a complaint/case, then only reset the machine.

Or best, just call Apple to lodge a case. Just give them your case number and they will process it without 'barking' at you.

I've already log a case yesterday. Today went to Machines and they told me that even if got case number they also can't confirm. Unless got confirmation from Apple that can 1 to 1 exchange. Because if not, then they need to send the problem unit back to Apple and they will decide whether can 1 to 1 exchange or not. If rejected then no 1 to 1 exchange. Well that is what Machines told me.

Anyone here experience ipad 2 3G microphone issue? I need to talk very nearer and louder to the microphone otherwise it wont detect my voice.. Izit my microphone is facing malfuntion?

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Added on May 13, 2011, 7:37 pmMay I ask all ipad bought in reseller shop are under 1 year warranty? i bought at macstudio but the receipt stated 3 month warranty only?

This post has been edited by bernard90: May 13 2011, 07:37 PM

I was told the same thing as you.
Apple care has approved to replace, but reseller making a big fuss about it

This post has been edited by BRY7: May 14 2011, 12:31 AM

Apple Care approve base on verbal only, if they did key a note into it then the service provider has to do it using your case number, but we can't be sure for certain they did it right? For my case they said will be sending me an email but in the end also didn't send email Only the mail to survey their customer service performance came

well it is their policy, and if they give me a refurbished set, i'll call my friend from Apple singapore and f him up

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Added on May 14, 2011, 9:12 amyup its true, Apple has to approve the purchase. when machines/mac city/whatever other resellers send it back to apple, they own the right to approve the defect.

cause every tom d*** and harry are taking advantage of this screen bleeding issue, dun have also say got

i think they have certain guidelines like how they confirm a dead pixel case, it has to be more than 1 dead pixel

This post has been edited by [Raven]: May 14 2011, 09:12 AM

I got my exchange one to one on the spot until u suck the apple cs and ask them approve it by give you an email and. Mention one. To one exchange

The specification is more than 2, meaning at least 3 to claim warranty for dead pixel. I read this somewhere before for the 9.7" screen.

Gah, guess my CS didn't stick to his words

hi guy,

planning to purchased ipad2 next month so what is the percentage of ipad2 having bleeding issue??

Thanks

To be frank, I haven't seen a perfect unit yet :S.

my unit has 1 minor bleeding spot ..... I can live with it.

Serial number:
Group1:
Group2:
Generation:
ModelCode:
Production year: 2011
Production week: 20 (May)
Memory - number of slots: Please tell us how many memory (RAM) slots this machine has.
Factory: DL (China)

I always sketch on my iPad and I always turn full brightness for the color accuracy.
So this issue is kinda ignoring me.
What number i should call for Apple Online Store CS?

This post has been edited by mokmok07: May 14 2011, 02:55 PM


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Just bought today and found a backlight bleeding....damn..
But not so critical

So far after 2 days of use I barely notice the issue. Most of the sites I went to have bright background. I guess some can tolerate it since the impact of bleeding is minimal.

just got my ipad 2 wifi 16gb.
check through the screen and found minor bleeding,

but it is really minor problem because i will not realize it if i dun check in very detail.

Mine also kena leh, should I bring for warranty claim??

if its not severe , you dont have to

Its not like getting screen bleeding is the end of the world

LOL

Haha, ya lah but it's quite annoying eh....
At least 5-6 bleeding spots

Serial number:
Group1:
Group2:
Generation:
ModelCode:
Production year: 2011
Production week: 18 (May)
Memory - number of slots: Please tell us how many memory (RAM) slots this machine has.
Factory: DL (China)

My screen bleeding is it bad?


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This is worst bro.. sure need to be replace.. mine only 1 spot near the home button an barely noticeable...