Official Website: http://www.coffeebean.com.my/
Coffee Bean and Tea Leaf coffee machine: http://www.cbtl.com.my/

Also have e-commerce where you can order products and collect them from their outlet of your choice.



I absoluted adore their Ice Blended Mocha. Drink them like 3-4 times a week.

Their food is great too. More variety than their competitor.

Current promotion they have:
• Citibank Clear Card – Buy 1 Free 1 for all Coffee Bean drinks (until 31 Aug 2011) extended until further noticed...
• Citibank All Cards – 20% off total bill for selected purchases (until 31 Aug 2011) extended until further noticed...





This post has been edited by abubin: Oct 10 2011, 11:59 AM

you forgot to mention the buy 1 drink free 1 drink promotion with Citibank Clear card.

ok added.

I too, like their Ice Blended Mocha & BrekODay but many of their outlet seems not doing so well. Dunno what is missing?!

yah..a lot of their outlets business not that good. Their SS2 already closed and I foresee their uptown outlet closing soon. Their outlet at eCurve also not doing well.

I guess it's branding issue. They need to create better branding awareness.

I don't think the brand itself has a problem but usually their outlet location not as attractive as their competitor. For me, I like both but TCB have little advantage for their loyalty card.

This year their loyalty card T&C changes. Dunno for better or worse?

I dunno why but everytime I drink their coffee, something missing wan no kick, umphhh & tasted blend comparing to Starbucks

Which outlet serves the best?

... really?

I got a free coffeebean card from citibank last time. can't remember, think it was rm100 or rm200 value hehe. but use finish already. personally I prefer starbucks, maybe because I am slave to branding, but I find their outlets and design/renovation more 'cozy' than coffee bean.

I hate Starbuck coffee, nice aroma nia but taste not smooth or ummph!
My fav coffee is from Illy.

i agree, their ice blended mocha is way ahead of what other coffee shops can offer. but their regular coffee is not as good as starbucks.

the one in 1u is pretty good, i always ask for my ice to be extra fine.

Tell me if this is location related. The branch located in eCurve. It is a corner lot near the main entrance. Very good location I would say. But business still not that good.

Maybe part of the problem is their counter? It is so high with things (like their cashier machine) and it is disturbing the necessary eye contact during transaction. It is blocking client and cashier from "connecting".

I stopped using loyalty card since they have 20% discount on citibank cards. With loyalty card, you get around 15% discount overall.

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Added on March 30, 2011, 5:52 pmwell..that's what they say anyway "We're the leader in coffee and tea drinks and the inventors of the World Famous Original Ice Blended." Taken from their website.

However, I do remember they are the first to introduce ice blended coffee in Malaysia. Before that Starbuck is nowhere to be seen. SB comes few years after CBTL.

This post has been edited by abubin: Mar 30 2011, 05:52 PM

Comparing to their competitor which located alongside with other restaurant, they still lack behind. Some more, you can see no fans or whatever for outside tables. Take Pavilion and Mid Valley into consideration for comparing too.

wow good observation!
And I think their color too 'brown' & 'woody' aka old fashion!

And i also hated that they ask for our names and call it out like pasar lelong sayur.

Personally i like the Ultimate (good kick).

the problem with coffee bean is the service. compare to starbucks that's one of the main areas they lose.

but if comparing the blended drinks, CBTL has an advantage in terms of taste

Espresso drinks, SB has the advantage, CBTL espresso beans seems to be lacking of flavor

so who wins?

yeah..service seems not much difference to me. But like I said maybe it's due to the barrier they have in CBTL counter that's blocking proper contact. That might give you the impressions of bad service.

Some Starbucks have barriers too.

Well, one can find lousy services anywhere, anyway. If you want personal touch-type services, you guys shouldn't buy from Starbucks/Coffee Bean

I like their food more than Starbucks. And their Ultimate (ice blended) is the only drink I would go for. And maybe Caramel if I wanna get extra sugar high.

But the service for certain outlets are slow. For e.g. Mid Valley branch. I'd to wait for quite some time before my food (breakfast - Break O Day) was served. Regarding the counter thingy, most of the time, I've to find an empty spot to sign the credit card slip. Their front counter is way too packed / tight / small. Maybe it's just me.