No, not just you but me too!

I just hate it when the brek0day's toast are not even toasted!

It is because they serve wholesome food (e.g. pasta) but Starbucks don't?

Last time, they used to give thick toast with crusty outside and soft and fluffy inside. Now... I don't know what type of bread they are using. They are kinda hard.

Yup. Although they are edible but still... Haha.

Cost cutting! But I think it is going too far already as I can see less & less people visiting them.

I like their ice blended mocha too...would be really sad if more outlets are closing down!

Maybe. But one thing for sure is that they are lacked of customer service etiquettes.

This post has been edited by goliath: Apr 3 2011, 06:58 PM

I was at their Lowyat branch last Saturday and 2 problems.

First, is their order taking is very slow. Only 1 customer, takes so long to take their order. If they have queues like Starbucks, I think customers complain already.

Second, their ice blended mocha taste different. It have not enough coffee kick and another strange aroma to it. The only way I can describe the aroma is like they added a very subtle flowery taste to it. I don't like it. Not sure if I should complain to HQ.

Source: http://www.citibank.com.my/english/docs/pd...ar/tnc_cbtl.pdf

Subject to these Terms and Conditions, with effect from 5th October 2010 and until further notice, each principal or supplementary holder of the Citibank Clear credit card issued in Malaysia (“Citibank Clear Card“) (“Citibank cardmember”) who purchases a “CBTL Drink” (defined to mean a Coffee Bean & Tea Leaf drink served in a cup, glass or bottle with a “Coffee Bean & Tea Leaf” logo) at any of the following participating “The Coffee Bean & Tea Leaf“ stores in Malaysia using a Citibank Clear Card will receive one free CBTL Drink of the
Citibank cardmember’s choice which is of an equal or less value. The free CBTL Drink is not exchangeable for cash, credit or kind whether in part or in full.

just like I expected, their branch in Damansara Uptown closed already.

Anyone knows if Citibank card holders are entitled to 20% off their merchandise too e.g. the CBTL coffee machine and the capsules?

yes, the 20% discount also apply to merchandise except for special discounted items.

If I remember correctly, it also apply to CBTL coffee machines and capsules. Asked quite long ago.

Was at their QueensBay branch in Penang. Everything seems to change for the worse.
Sausages taste & texture also different like the cheapo one made of 90% fillers & additives.
Black hot coffee also less aroma.
I'm not surprize if many more outlet close cos it seems the top management not interest in this business anymore.
Spend so much money to renovate but still short staff. Every time I visit, have new ppl on training!
Think they just wanna sell coffee powder and machines.

This post has been edited by DarkNite: Aug 22 2011, 07:35 PM

I visit Coffee bean more often than their competitors because of my Citibank card. Lol.
But personally I prefer Starbucks.

Really? What do you like about starbucks? Honestly, the coffees and food in starbucks cannot win CBTL. Only thing good about starbucks is the customer service and branding.

Now Buy 1 Free 1 on CBTL no more liau....sad sad.....

lowyat get one fat malay girl she very nice

Customer service and overall atmosphere of the outlet.
And yes, I agree the drinks and food at Coffee Bean is way better. I often go for their breakfast as well.

u sure no more? Did you ask them? Cause the 20% discount with citibank cards still have. According to the cashier, currently promotion extended.

i am interested to buy their coffee maker machine, but anywhere can I get and how to get a baring price.

You can go to their official website and order from there. If not mistaken, you can specify which store you want to collect your machine and they will send it there.

http://www.cbtl.com.my/