I'm currently using Maxis Hotlink. Rarely make calls or SMS, but I do use the RM68 500MB package. I'm not interested in getting a new phone.

Is there any advantage for me to switch to postpaid?

Cheapest plan for postpaid is value first which you have to pay RM30 commitment fees per month for calls and sms. If you would like to add on a data plan, which 500mb will cost RM58 cheaper by RM10 compared to prepaid. I see no point of you changing to postpaid as you make such less calls or SMS.

confirmed

my validity expired 08.09.2011

now my hp shows Service Cancellation Date : 28.10.2011

but call 122 to check balance, the system still says got 90 days, not 50 days (this is just Maxis not updating system for sure)

My problem solved

Currentlly im using maxis prepaid... wish to get BIS plan(mobile internet)

do i need to upgrade to postpaid to get this BIS plan?

hi guys. i just got back to malaysia.. so still new with mobile plan.

im using maxis youth club..

just wondering how do i maximize my internet usage??
lol.. i tried open facebook for 30 sec.. then my credit got deducted rm1 to rm3. damn..

what plan to use?? how do i subscribe to that plan??

http://www.hotlink.com.my/web/portal/hotli..._Internet_SA_en

is this the ultimate guide for hotlink mobile internet rate??

im using xperia x8 btw.. cheers

*100#, choose 7Internet and setting , choose 1Mobile Internet , then you can choose the plan that suit you.

owh nice.. so without subscribing to these plan, we will charge like crazy ey???

Indeed if you just use internet it will charge you 10kb = 10cents

if u take plan like 100mb = RM18 and so on

You don't need to convert to postpaid. There are a few choices of BIS plans on hotlink prepaid. Check it under EasyMenu , *100# , choose 7 , then go under Blackberry services.

This is about the New Hotlink Plan, which I found out the hard way no longer gets 90 days validity for minimum RM5 topup. I asked Maxis if they could switch me back to my previous Basic plan, which I used with Hotlink 365 the last 2 or 3 years. They just replied no today. Here is my last chance email to Maxis tonight. A company as big and profitable as Maxis should behave responsibly by posting accurate, up-to-date, clear, complete and informative content on their website so users are not misled.


Thank you for your reply. Before I make a final decision on whether to continue with Hotlink after being a loyal customer since 24 December 2005, please be so kind as to inform me what validity period the new Hotlink plan will get if I top up the following amounts?

RM5

RM10

RM30

RM60

RM100

Please also advise where such information can be found on your website, which as per my original email last month suggests RM5 for 90 days. Once again, I wish to point out that the misleading information has lead me to switch to a plan that is unsuitable for my needs. I am fully aware the rules say you cannot switch back to previous plan later. That is why studied your website so carefully before making my choice.

A reply via email would be much appreciated. Thank you.

This post has been edited by dgboy: Sep 12 2011, 10:28 PM

Lodged a report via skmm website. I bet they will be scared and they will contact you asap to satisfy you.

I received sms from maxis saying they will start charging service tax for prepaid reloads, does this mean we will get lesser amount for each reload?

nope, but u'll need to pay more. example, u topup rm10, u need to pay rm10.60~

btw, this thing is suspended for this time being

Agreed that can be effective, and SKMM do not need to do anything as the telco will act once you copy your complaint to them. Anyhow, I give Maxis one last chance. In my experience, with Maxis, it normally takes about three rounds before our complaint goes higher up and then you get a better answer.

WOW !!!!! WHAT A GREAT DEAL That WE CAN"T GET IT outside ....

New Hotlink Plan (see my postings upstairs)

Here's the reply from Maxis

Dear Sir,

The below email refers.

Please find below the requested information for your perusal. On a separate, we have escalated to the relevant team for further assistance on the Hotlink plan for the above mentioned number. For your record the case id number C10029xxx.

Top Up Amount No Of Days
RM5-9 5 days
RM10 10 days
RM30 30 days
RM60 60 days
RM100 100 days

Hope the above clarifies. Should you need further assistance, please contact us at 1300 820 120.


Thank you.

Yours sincerely
xxx
Customer Relation Unit
Customer Operations

---

Added on September 13, 2011, 9:29 pm

of course, they did not reply to

Please also advise where such information can be found on your website, which as per my original email last month suggests RM5 for 90 days.

because their website totally fails to mention that RM5 has gone from buying 90 days back to a miserable 5 days validity between Hotlink Plan (1.0) and New Hotlink Plan (2.0)

This post has been edited by dgboy: Sep 13 2011, 09:33 PM

Good then... they've cause so much problem to me at least, and now they gonna charge service fee some more...

They revert back to old system are due to may be 2 problem:-
1) Many bloody users actually use it until 89th day and on the 90th day forgot to top up then the number is gone. Too many people complains.
2) This bloody Maxis see their competitors like Celcom and Digi never come out a plan than counter this Rm5/90days plan,they(maxis) felt stupid by killing their own ARPU so the revert back the short Validity system.

RM5/90 days was too good to be true for light users

but Maxis should have kept at least a short grace period, because users are expecting it from past experience