Me! They charged me for GPRS usage while I'm in Free 500MB data plan and I have not exceed my data limit yet.
I lodged a complain but they unable to solve my problem. How is your credit deduction problem?

Hey same case here. They deducted RM20 of Data charges, I am on monthly Mobile Internet plan. I tweeted them and they phoned me mentioning they will solve the problem soon.

Shinichi did you report by phoning them?

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Added on August 30, 2011, 11:40 pm
I think its better for you to tweet them to seek help instead of calling. What I found out is that the phone base customer service is not that up to par, I guess they are not that capable.

Those who replied my tweets and phoned me are very good in terms of knowledge and they way they solve your problem. Tweet them again if you are not satisfied with your solution. Maxis customer service's tweeter account is "MaxisListens".

For my case, the person said he will refer it to a technical person to solve it, and definitely they will rebate the credits.

That is why i recommend you to use tweeter to report a problem. I have since solved many problems via tweeter already. Go ahead and tweet them tomorrow morning.

Ya sure you have to have an account to tweet them.
Maxis is famous for over-charging what.

Worth your time to get a twitter account. Nowadays can make complaints thru twitter and you will get quite good response from them too.

And maxis customer care line charges us! Illogical, customer care should always be free! I remember last time spending nearly RM10 just to make a complaint. 

Yeah, tweet to MaxisListens .

nope, but u'll need to pay more. example, u topup rm10, u need to pay rm10.60~

btw, this thing is suspended for this time being

i doubt so because its your phone that retrieve it. On nokia phones we can turn it off. Or you can just delete your access point from your phone.

I thought you'll need a set of new mms settings?

set your phone to Manual Retrieve
then each time any mms notified you can choose Retrieve or Delete
there should be no charges for the notification as it's received under sms protocol

I was using Maxis 3G and then I surfed this 'Maxis 3G Internet' website and it started to load fast, to about 180kb+ (data loaded). Then I stopped it before it loaded any further and check my balanced.

It ate RM3+ ???WTF



I'm on Maxis prepaid Youth Club btw

when they blast free MMS you got screwed big time?

Any of Hotlink users with data plans having random RM 1 deducted from your balance? Every now and then, I have RM 1 deducted under the category GPRS according to my e-statement and last month I had a total of RM 12 deducted.

It is very troublesome as I need to call Maxis, let them check and only reimburse back to me a few days later.

yes the latest new hotlink plan it is RM10 for 10 days

after that, got 50 days before the line is terminated (losed the number)

but after 30 days, any credit remaining will be forfeited

Hotlink 365 not available

to maintain the validity, you might consider top up RM100 (for 100 days), and then "sell" the spare credit to friends under Share A Top Up

I just noticed Hotlink has disabled call summary notification, anyone noticed this? Is it possible to turn it on again? Its difficult for me to track my call now...

Hotlink 365

pay RM33 to keep your line active for 1 year

read the FAQ here

http://www.hotlink.com.my/web/portal/hotli..._365_faq_en_web

This is my understanding:

1 Upon expiry of HYC, the plan will default to New Hotlink Plan so need to start topping up again to keep active.

2 There is still 90 days grace period after expiry of HYC.

3 Under New Hotlink Plan, users can subscribe to Validity365 (formerly Hotlink 365) for RM33.

There is also an option of Validity90 which gives 90 days validity for RM8.  I've been unable to find more information about this option, except that I believe the grace period after the 90 days of validity is over may only be 30 days.

Anyone has used Validity90 or knows more about it??