yeah! version 6 already!

'Your FREE 10minute talktime (Maxis/Hotlink, 12am-10am) valid until 18MAR2011 has been credited to your Hotlink account.Dial *138# to check balance.'
Its has been such a long time i last receive gift from hotlink lol.

they call me to top up rm10 by 12 june, received by 14 june. I topped up on 11th june, how come they haven't credited the bonus? Have u experienced b4 such incident?

Sorry, my mistake. It was an SMS sent to me regarding the gift. The sms stated : "Free RM3 airtime! Just top up min RM10 in 1 transaction by 12/6. Receive RM3 free credit by 14/6. NOT VALID for Share-A-Top Up nor Hot Ticket. (31825A). "


I topped up on 11th. Just wondering why they did not credit the RM3 bonus into my balance.

Can you ppl access hotlink's website?

me too can't check my usage, its written there no mobile internet plan is subscribed.

No speed limit. "..No. Unlike the other telcos, we do not reduce our speed when the consumer exceeds the capped limit. " - quoted from hotlink website.

But you will be charged on Pay-Per-Use basis if you exceeded the quota.

One thing, you can't check your usage via Maxis, have to track down usage on your own. They won't tell you even you have already exceeded the quota, when the bill comes you cry LOL. Many people kena that before. But so far Maxis have quite a stable and fast Data connection.

RM10 free RM5 credit?

It won't affect existing Hotlink Plan right?

Yes. CAnt check usage via EasyMenu right?

What phone are you using? There is a chance that Whatsapp is running in the background even you have exited. This happens to me, using nokia 5800.

Tweet to MaxisListens. They will respond to u very quickly.

Thumbs up for Maxis maintaining its stability and speed of the network. One of my guess is, because of the extra charging after quota, which makes many ppl to turn off the data connection thus having less network congestion.

Did you check with Hotlink E-statement online?

For my case, there is charges of GPRS usage, but it will be automatically rebated, this is what I understand from viewing the Hotlink E-statement, and I have called customer service before and they say the deductions are rebated.

Hey why not just tweet them via MaxisListens ? Their response will be way faster than emailing them for sure.

Maxis has the best 3G network (so far so good) compared to other telcos in terms of speed and stability. (feedback I heard from Maxis 3G thread)

Problem regarding GPRS and 3G? You mean they overcharge us? Ya that happens sometimes, they might have some system glitches, me too experience such thing before but its rare and you can report to Maxis to claim the credit lost.


You are patient and also very free LOL.

Yeah, mobile internet is the future.

No prob for me. Maybe there's not many people sending me SMS.

Hey same case here. They deducted RM20 of Data charges, I am on monthly Mobile Internet plan. I tweeted them and they phoned me mentioning they will solve the problem soon.

Shinichi did you report by phoning them?

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Added on August 30, 2011, 11:40 pmI think its better for you to tweet them to seek help instead of calling. What I found out is that the phone base customer service is not that up to par, I guess they are not that capable.

Those who replied my tweets and phoned me are very good in terms of knowledge and they way they solve your problem. Tweet them again if you are not satisfied with your solution. Maxis customer service's tweeter account is "MaxisListens".

For my case, the person said he will refer it to a technical person to solve it, and definitely they will rebate the credits.



This post has been edited by szaku89: Aug 30 2011, 11:40 PM

That is why i recommend you to use tweeter to report a problem. I have since solved many problems via tweeter already. Go ahead and tweet them tomorrow morning.