f*** Unifi Call Centre!
My DIR-615 went kaput last week and today I decided to return the router for warranty.
At Kedai Telekom, they can't help me because they don't do Unifi support. Never mind I said. So, I called Unifi Call Centre and guess what.
"Ini router biasa tak rosak. Hanya customer selalu tamper setting". I told the girl repeatedly, this router is faulty because of 2 reasons:
1. Burnt smell coming from router when power on.
2. Orange light on power indicator. Never go anywhere.
Still she insisted I was wrong and should do the following diagnostic.
1. Open CMD. Type ping 192.168.0.1 and see result. I told her many times, router is dead and of course I won't be able to ping or get IP via DHCP.
2. After that, she asked to type ipconfig and check IP of which I did and got no IP. **Grrrrrr**
3. By now, I'm losing my patience already. I told her with an angry voice, either tech support come and replace the router or I will write to The Malay Mail. Angrily, she told me off.
WTF????
Before I left Kedai Telekom, I said loudly, "Unifi support hopeless" and went away. There were some customers.
chill la bro.
if u read this thread, some users managed to change the unit lah.
if the operator insisted that it was ur fault, then u just call again, for sure dapat operator lain..
Arrrgghhh... Big prb... My dad accidentally switched off the power for the white giant box thing... sry, don't know what it's called but it's not the router or the TV box... There's a wireless signal but I can't connect...