I just got my line barred again. Twice in a week!

Here's how it is:
Applied for Samsung Galaxy S package on the 18th of Oct.
Life span - 1 week.

According to Maxis, my data plan only starts on 21th of Oct, so basically I used Maxis 3G on 18th to 20th using their normal rate.
I asked for numbers and she told me I used 234MB and it costs RM1000+. But max billed is RM250 so that's what I am getting.
First off, I was not informed.
Secondly, it is impossible for me to use that much on a phone which never been to Youtube or any movie sites before (so far), and most of the time using wi-fi at home.
Thirdly, I am in an area without 3G, I am getting EDGE at best and 3G in town.

So, WTF?
Barred my line twice, billed me wrongly and was so arrogant to immediately cut me when I am speaking and say iPhone is known to have errors in data reading bla bla bla.

F u Maxis.


Everyone with the same problems, please do share how you solve this? Need help here.

This is nothing new... that is why many switch to DIGI! The best solution to your problem..

LOL..i having the same problem...just after 2 day it charge 300++ so i just terminate and register to digi

yeap they will never inform u when ur credit runs too high. another lame excuse will always be this : sir, we cannot see how much data ur phone have used until u disconnect the connection urself, then our server will then check how much data u used and we will charge based on that.

thing is, they dun have run-time system to block data to user after limit is reached. and yup, thats how they make money. =)

Yeh...they F***ed up big time. Charged me 1.2k for cancelling iValue 1 and charged me another 1.2k for canceling iValue3. FFS, I didn't even cancel any sh!t.

fcuk do your own calculation la.... used so much and blame? fak change to dg all the same with ur attitude

Anyone whois free and just send a mail to make it up on theStar newspaper letter column !!

I hate maxis website login. Once i tried to register an account. Failed like a gazillion times till i gave up and called CS to register for me. Waste of my time....zzzzz

OMG, sounds like this is so damn common with maxis. I can't terminate my contract, they will have charges and it will make things more unworthy...

Shut up lah you don't know shit.
I do use 3G watchdog to track my internet usage that's why I tell Maxis this is unbelievable.

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Added on October 26, 2010, 10:51 amThat should be done!

This post has been edited by freakfingers12: Oct 26 2010, 10:51 AM

ALOT of my frens faced this problem. Just sign up for Digi plan and you will not have problems being charged with excessive bandwidth usage as it is free usage on DiGi. Also, Digi is much faster compared to Maxis, I have compared with Maxis 3G loading the same site, youtube, etc. And it has still proven that Digi is twice or more faster than Maxis.

One thing I like to share with you guys also about Maxis service. I used Maxis fixed line back like 4 years ago. But as I have changed houses, I have terminated the fixed line. I am sure you guys know that we have to settle the bill before the line is being terminated right? So, yes I have settled the bill and had it cancelled off. So recently, when I wanted to sign up for iPhone 4, they said Maxis blacklisted me! I went to check with Maxis and they say I have an outstanding amount of RM111.52. Hey WTF is this? I cancelled it off and I still have outstanding amount with them? Ok I screw them up and down, the manager came over instead. After all those bullshit, he told me there's nothing we can do sir, just pay up. WTF?

I have a conclusion here, Maxis is a robber nowadays. They charge you for their mistakes!

OMG!! After reading all those, seems like I need to be very much careful wif my data usage. Sadly to say that a week ago I signed up 24month contract galaxy S...

same with mine..i've terminated it on april this year, but the bill still come every month. when i go to maxis in shah alam, want to ask why there are still charge, they said cannot see. must go to main center, bla bla bla..

I was Maxis postpaid line user for 4 years before this. I switched to Digi after they charge me additional RM2++ for few months even i only use limited daily charge which should charged max RM5 per day. They using the same excuse to charge me say that the RM5 max plan should start few minutes later before you can use it. F*** Y** Maxis.

This post has been edited by dRLurve: Oct 26 2010, 12:04 PM

maybe write a appeal letter to them...

report to MCMC~

I don't think they will entertain your appeal letter. They'll be busy thinking how to charge extra on their customer's bill instead.

digi is slightly better . rm149cap. oh well. if u're internet user, subsribe unlimited internet rm68 n ure happy to surf

3g watchdog is quite reliable
somemore u can set it to warn u if over usage
bt on ur case
its not overusage
maxis always like tis

only on maxis
my frens on digi say no problem
bt my fren on maxis always complain

agreen....

OMH i thought i the only one having problem been charge on unbelievable amount of "using" the internet.

Well two months ago I got the Samsung Galaxy S as well. I knew about the "before the roll date is charged as normal rate" so I still had my celcom data only line. After that Used the 500mb la.. 2 weeks in kena barred. I called and ask why they say my line limit RM 100. hello, my plan is 50+58 and u give me a limit of RM 100 ?! WTF ! Fine I pay RM 50 to get it unbarred I asked to check see what was my usage. they say cos I didnt subscribe to itemized billing they cant tell. WTF ! at the end I payed RM 180+ for 1st month and yes subscribed to itemized billing.

epic

This post has been edited by gerald7: Oct 26 2010, 08:54 PM

Digi win in this.

same case here...
even if se the net at off-peak time,n only get on9 for a couple of minuites,
my bill comes over almost rm400...
n dunno what happend,on my bill it shows my usage total data billed for rm600++>>>???
wtf??

and im thinking to terminated diz stupid billing issues~
fak

maxis owner semakin tamak

they still got many problems other than tis not solved yet

Oh man, that's srewed up. Daylight robbery lah maxis! I walked in and talked to the manager made a big fuss there and they the manager a little bit scared. She proposed to waiver the fee off if she has the power. Said she will try to talk to the big boss.


I am signed up for Galaxy S 12 months. I signed up on the 18th of Oct. I was not informed that the bandwidth will get prorated from 18th to 20th and 21th only start 500MB data plan. So, on the 18th to 20th I got 50MB limit.
50MB is a lot for a mobile phone web browsing at least to me. But they claimed I used 235MB and charged me over 1k for it. My 3G Watchdog captured 5MB the first day and at max 20MB la for the 3 days. WTH right....

So, do be careful. Any suspicious charges straight away go complain.

---

Added on October 27, 2010, 1:42 amYou shouldn't pay. Paying them means you've succumbed to their mistakes. Weird, they couldn't tell you the billing info? I called 123 and scolded them till they tell me my usage.

Mine was 1 week only barred twice.
First time got barred because they BARRED THE WRONG NUMBER? Wtf? They didn't even apologised.


This post has been edited by freakfingers12: Oct 27 2010, 01:42 AM

Hmm, just wondering did Maxis provide a 50Mb limit (Megabit) whereas your watchdog captured 5MB (you hit your limit the first day), second day 20MB (roughly 200+Megabit). Could be the reason why you are being charged so much :/

Come on man

Digi is worst

look

http://flare.me/images/dci9lvi1.jpg

hehe I was a long time subscriber of maxis postpay about 7 years, then about 1 year ago i terminated my line I went to the service center and told them I wanted to terminate and what ever is out standing I will pay there and then. a month later a bill came from maxis, epic RM 1.00. W t H~ RM 1??? So I kinda ignore it, the bill kept coming for about 1 year.. lol

because i wanted to buy the Samsung Galaxy S, I went and pay the RM 1 and got the phone. LOL. A very common word/phrase they seem to use is "we cant do any thing this is our procedure" , " it is beyond our control ". damn annoying.

Since we are ranting about maxis, when I got my phone (SGS) I didnt notice there was a dead pixel, I brought back the phone and charged it. around 10 pm or so I was playing with it and notice there was a dead pixel, annoyed I went back to the maxis store at 9am. the fellow there said I have to claim warranty. The device was dead on arrival! I didnt even use it, it was in my hands for less than 24 hours! I asked why, the sales person said cos they already link the IMEI to my account. w t f.. UNLINK it and relink new one la! 'we cant do anything its our procedure'

Lucky for them Samsung service was excellent. got my display swaped in 30mins. damn u maxis, i had to drive up and down to fix my issues.

They even called me to do survey, "would you recommend maxis to your friends and family?" my answer fk NO!

For what i know is. maxis will not limit ur bandwidth when u hit ur subscribed package threshold, but instead they calculate it with normal rate, smart ass maxis, 240mb++ cost RM1k+? How much u pay for ur streamyx bill? They purposely create this blind spot to charge customers. I prefer DIGI. They do care for their customer.

Hrrmm... so many complaine about phone provider lately. When you using maxis you said they are not good once you change to Digi then no coverage here and there....I still think that the best is telekom like old school day no mobile phone at all...but of course days after days we change....

why not try celcom, umobile or tune?

tis is 'awesome'

DiGi ALWAYS A SMARTER CHOICE!


im so happy not facing these fckup problemz

super awesome for me..

20k for calls charges only

This post has been edited by gastacopz: Oct 27 2010, 05:15 PM

RM6090.30 discount, thats awesome.
but the RM20k+ call charge is just wrong on many level, how can someone use that much calls.

what the......

Got a weird question to ask... I'm using maxis data plan of 500MB, just wondering how did maxis calculate on the usage every month, is it as long as i'm not exceeding 500MB in a month, then i'm ok... OR they set a limit of 16MB/day, and if i've exceeded 16MB on that particular day, they'll charge accordingly??

I'm so worried of maybe this is the catch that maxis is playing around in order to make more profit... Hope that i was thinking too much...

it seems even with data plan oso they can charge u like hell

i dun quite understand
20mb how bcome 200+ megabit
n for ur info
3g watchdog is quite accurate

samsung is excellent wit their service
n ur answer to them
superb

its per month
not daily

i also stressed with maxis !

i was reload my maxis for rm 5 3 days ago n i tried to subscribe the daily maxis blackberry internet service

n guess what, after 3 minutes i reload up, the credit is now only ringgit 3.12 !! WTF !? where was my money gone???

and again just now i reload rm 3 and i subscribed for the BIS, i got sms stated that "your balance is insufficient so we are unable to process"

WTF maxis, my money is gone again !

its per month
not daily

[/quote]

Thanks for your clarification, maybe i was just thinking too much...

happens all the time
when maxis is doing all of tis

This post has been edited by FallenOut: Oct 27 2010, 09:44 PM

Maxis definitely sucks now.. i have never spent more than 70mb for my 100mb per month plan.. but i have been charged for extra rm120! i dunno how their system calculate.. and they said, u must pay first then they will look into the issue! imagine those who overcharged for few hundreds

im on their 3gb plan
i wan fast speed
n maxis is the fastest one around my area

pay first then only check
wat kind of reasonin is tis
once paid considered closed case

Maxis prepaid user here..used to kena charge money like mad whenever i access to internet. Within 30 seconds of surfing already got charged around RM10

u guys must be nuts using maxis 3g to surf net as it gonna cost you neck and legs just to see the main page.

another

Just report to SKMM. Last year i've been overcharged with my DG billing (postpaid line) which require me to pay all charges before they deduct the following month. Me then call SKMM which advise me not to pay full amount and lodge report with them. Go back to DG SC tell them i'll only pay what i had used only as per advised from SKMM. (save my hard earned money for that particular month, next month bill next month pay larrrr! )

Actually, the salesperson at the maxis centers do mention it quite clearly, i think.

If you took one of those phone packages with the data plans, like for example the 500mb one, once your usage exceeds 500mb they will charge 1 cent per kb. I don't think they ever tried to hide this from you, so no i don't think it's fair to say u r being cheated by maxis if they charge you a bomb this way.

For those people who accidentally exceeded their usage quota and then got charged a bomb by maxis, i only have one word of advice: there is no such thing as free lunch in this world.

You thought you could take advantage of their package deals to get a cheaper phone. This is what you have to be careful about in the end.

Maybe RM0.48, since it's actually 47.8kb. Yes, it's bloody expensive.

That's why ppl need to understand what they are really getting themselves into. Don't just blindly sign up for contract because u can get the phone cheaper, and then complain later when kena charge a bomb and start blaming maxis. If anything, they have only their own greed/short-sightedness to blame.

Yea, i was exactly surfing lowyat.net when got charged around RM10 within 30 seconds surfing. That time wanted to post something to people via skynet, then after i reach skynet only i realised that i forgot to write down the address of that guy. So use 3g to online lowyat to check his address

if its pay per use
then im not sure
cuz im usin package
3gb package
n no problem at all

for my fren case
they nvr told her anythin bout the pro-rate or wat
they told her
once u signed up the mobile internet
u can access the internet witout fear
then comes the monthly bill
n say overusage or wat

then they say her x10 phone problem
her phone auto online
bla bla bla

in the end
she had to pay around rm500

We know that. And I wonder why my 3G Watchdog shows 200mb usage but have already pass 500mb according to maxis? 3 time I get bill shock. The third bill shock is the highest and I told them I have been careful with my internet usage, really careful but surprisingly, I get RM380 for my 3rd bill. SIGH!!

did u configured 3g watchdog properly
like for example
ur startin date n end date
n such

Yeah I did. SIGH!

Okay, here's an update. Maxis called me twice, I lodged too many complains so they are a little frightened not to do their job. First thing they told me they will give me a RM50 off as a goodwill service.

I told them, at first maxis didn't tell me my data plan only starts after 3 days, wth is that goodwill service? I want full waiver over the bill. Naturally, she replies "there's nothing else I can do, it's the companies policy."

So, I asked for details on my internet usage. The moment she open mouth already got mistake. She said I used 50MB starting from 5pm on the 18th of Oct (the day I registered for SGS). I told her at 5pm I was still waiting in line lah, and my unit took quite sometime because I rejected the first unit, the counter girl only finish registering around 6.30. What are you talking about? Of course I do browse internet when I was trying the phone. But not until 50MB. This is nuts.

Then when I asked for more details about the day after, she kept quiet and just told me the time. WTH is this?

I am too lazy to be bothered anymore. I'll terminate my data plan for RM500 more...
Do you think it's wise to terminate data plan?
If they don't repeat this silly mistake, I might not terminate...

maxis sys been hacked

someone inside is siphonning your bandwith, or the sys make someone else usage onto your bill

you are paying for someone else

Agreed. If you are very confident and you have the proof that you have only used 200mb, then you definitely should fight for it.

You could also experiment a bit, if you want. Take out your sim card and keep it aside for 1 whole month. After that, go to Maxis and ask them to check your usage. If somehow they still show that you have used data, then you can ask them how is that possible when the sim card is not even in the phone. They will then have to admit there is something wrong with the way they are tracking their customer's usage.

Typical Maxis, when I cancelled Maxis last year, I was made to pay extra RM230, which I do not know what is it for. I was never late in paying my monthly bills and according to them, I had some outstanding charges. When I ask them why didnt they bar me line since I had outstanding charges, they just keep quiet, al they say is "its company policy".

go for digi.. u wont regret.. maybe the coverage sucks.. but u wont get milked by maxis.. hehe

just use prepaid enough

i have a similar problem few years ago. i was using maxis prepaid at that time. RM30 can last me 30 days at that time before i reload and the extra money every month is added up for my future usage. So i have almost rm 200 in the account and i found my money disappear slowly everyday despite i never use my phone. puzzled as i thought someone steal my line or maxis has 'automatically" subscribe me with certain services which is chargeable, i call them up but i was denied to be given any explanation or solution as i am only a prepaid user!!!

since then i switch to digi. i have regretted to switch to maxis from tm touch.

like i said earlier, maxis semakin tamak

hehe prepaid also got problem meh

prepaid also got problem? haizzz, next time change to other telco la better. maxis being crazy and wacko lately

Possible wat..he used at oversea, sure roaming like hell..

You have hit 75% of your 1GB quota. At 100%, speed will be set at 128kbps. However you will continue to enjoy unlimited internet usage at no extra charge.
This is Digi . My iPhone 4 register usage already exceed 1GB

actually digi also semakin tamak
They remove their digi campus then also unlimited data and calls/sms now with limitation.

Maxis charges on EVERY damn things is not open to customer. I wonder if our gv knows anything n do anything to regulate it. When u ask for statement their standard reply is we dun reveal this dun keep this n that .

If i want to get Samsung Galaxy S, Digi din't bring it. Anyway to get SGS and using DIgi?

erm
get the phone then sign up wit digi?

yah!! agree.... i'm before useing maxis now change to digi already....

yup digi is winner

i already giv up on maxis
a new digi customer
not even a month yet
bt most of my data headaches n crap lousy service is gone

how about other telco;s such as Celcom or Umobile ? Their data plans seems ok. Just tat they dont offer Iphone la .. lol

not a big fan of celcom

DIGI SUX BAD ON EVEN BASIC NEED LIKE GSM COVERAGE AND 3G for whole Malaysia... DIGI is for small kids...lame excuse when asked about this they said theu wanted to concentrate on iFaq 1st.

MAXIS SUX TOO....when they can have excessive data usage notification via SMS for they BB, why can't they have for their mobile internet...and they charge even after exceding the quota...wtf gave me Rm200 credit only when my monthly bill for voice + data is close to that amount..after scolding the CS several times, only they relent and increase my limit by RM100, no need to walk in register...you need to shout & increase your voice.

Now on Celcom business plan, dun have commitment fees, special package for certain companies. And their 3G is ok. Service is top notch.

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Added on November 29, 2010, 7:57 amFor Maxis - when shouting insist on person in charge.

This post has been edited by hypermount: Nov 29 2010, 07:57 AM

many forummer face the same problem with maxis i think ..
haish . pity u ts

This post has been edited by holoman: Nov 29 2010, 08:36 AM

chill bro, so many other operators available =D

this thread make me want to cancel myplan getting maxis data plan...
looking into digi plan for now..

This post has been edited by joker_greng: Nov 29 2010, 04:25 PM

me too...maxis data plan is out for me. thanks for sharing your bad experience.

Maxis only win in postpaid agree anyone? Maxis seems to dominate postpaid, digi dominate prepaid...

welcome
digi user, sorry no offense

for maxis i did received notification if im gonna exceed my usage

celcom service is top notch?
beg to differ
most of ppl complain bout their service

switch to digi this June after with maxis for 13 years!! and till now I still received the monthly bill with amount RM0.00 even though informed and forward the bill to the CS many times already..

nothing wrong with maxis actually BUT their stupid marketing people make me TL with stupid offer that pissed me off and switched to digi hahahaha

Ehem2...
Testing2...
F U MAXIS dam money sucker vampire

Their agent annoying too...
call u everyday if u did't pay your bill...

1. Speak to manager
2. Complain
3. Complain
4. Complain
5. Complain
6. Complain
7. Complain
8. Complain
9. Complain
10. Profit

Are you guys aware that Maxis charges $10 to unbar your line & charge an extra $10 for all lines associated to the main line such as your supplementary lines as well as your date lines [iPad & such]? So assuming you are having 2 supplementary lines + a 3g ipad with data plan, you will be charged $40 in all. Maxis never explained this to their customer.
“Public listed companies’ cheating the public.”

im getting frustrated frm day to day cuz of maxis network ..
worst and more worst at my area
manage to get 1-2 bar only .. grr

why dont create we hate maxis group at fb jajajajaajajajaj

seems many had problems with bill shocking..Haiz

Maxis good in sucking money

very3 good indeed

I was a Digi user. I've heard my friend's iPhone data plan charging him more than RM200 each month thou he seldom go youtube.

I don't know why on earth I switched to Maxis last year and very regret.

Payment delayed a bit bar my phone. (Maxis is super efficient with this) Wanna pay using Maybank2u but I need to receive incoming text msg from M2U for the TAC number, but Maxis even barred my incoming sms !!! WTF x 1000.

Digi even I delayed 1 months also they just give some friendly reminders and the line is very stable is Seremban & KL.

I'm planning to switch back to Digi.
Seems like the DIGI SMART PLAN is a very good choice.

MAXIS main problems:
1) Screwed up CS who doesn't DO ANYTHING. No matter how many time you called. This is why you stil received your bill...coz they just sit on their arse and stare into the empty sky....THEY SIMPLY DO NOT DO WORK.

2) Evil marketing strategy to charge unsuspecting customers with a high bill. All their plans are designed for this with no speed throttling or internet barring upon quota limit. DIGI and CELCOM can do. They cannot?

3) f***ing arrogant company as a whole. They think they're taiko in the industry.