It is clearly a design flaw, given the amount of user that has the similar problem, but dell just doesn't seems to give a shit lol.

PS: You can try and deny that, but do comes up with a reason lol.
Don't give me the crap that those user don't know how to take care of their laptop.

This post has been edited by awyongcarl: Oct 29 2010, 09:44 PM

Don't buy from Dell, plenty of options you got, ACER, HP, COMPAQ, BENQ,.....

+1

This post has been edited by casperito: Oct 29 2010, 10:22 PM

I've had hear a lot of that "Oh you have a choice don't you" from others people. So go on, cause I don't give a flying eff.

Sure would love to hear that from Dell themselves though.

Dont like it, Dont buy it.
Its free world.

You guys really need to realize that we, the customer are being ripoff.
Then again..Malaysia lol.
Most customers themselves don't exactly know what they know or, what they are doing anyway.

But..yes, I agree with you. Don't like it, don't buy it.
It's so so so so so soooooooo true, I can't deny that.

But to all M11x owner, I hope you all realize that this is clearly Dell being retarded and, do your part to complaint them.
Can't believe a faulty expensive crap are being sold and shipped despite all the complaints the customer filed.
And FFS, if you felt happy just because Dell replaces your brandnew laptop with a refurbish LCD, grats lol.

This post has been edited by awyongcarl: Oct 29 2010, 10:52 PM

guys any news regarding alienware curve monitor?

I planning to buy Alienware OptX AW2310 (3D right)but I want to know if this monitor support m11x-r2 for 3D?

Those who have problem can complaint and get replacement parts done, why all M11x owner need to do event they dont have that issue ?
maybe some parts changes or improvement has already been done.
i can tell most-likely none of any product are perfect, event you are not perfect.
name 1 perfect laptop that no one complaint about.

Lol, why are you getting fired up?
Obviously I'm directing the owners who have, or at least potentially have that problem.
And no, no improvement has been done. You can choose to be blind though.
I mean just google and read up forums. It's all there.
Then again..if you want to be a fanboy, no one is stopping you.

And when did I ever said something about being perfect?
A hinge gave up for few months of normal usage is not called "imperfect", it's called flawed, faulty, defective, whichever that you think fit.
SmartS.

This post has been edited by awyongcarl: Oct 29 2010, 11:01 PM

+1

for me, i know that m11x has a hinge problem but still i buy it bcoz i trust dell and their service.... my old office use bunch of dell servers, laptop and desktop and each time there is a problem, they will come and resolve it. though this depend on wat type of warranty did u purchase... usually they will be at site on next business day...

its juz like iphone 4... they have those signal problem thingy but still people buy them... and this is bcoz they trust the brand...
even if its a faulty expensive crap but there still people buying them... and there's people like u, who have intention to buy them...
i rather pay 4k++ for a laptop which i'm satisfy with although it has a hinge problem rather than pay 4k++ buying a laptop that im not satisfy with, crappy service and all...

Do you own the laptop and having this issue or you are just judging by reading on forum ?

i'm an owner of m11x and mine do have the potential of having the problem. if hinge got problem, i'll juz call dell and ask them to replace... if it happens again, i'll juz call dell and ask for a replacement again... as long as its under warranty and i dun have to pay a single cent... wasting my time for warranty? no, as long as the problem solve, no complain...

im not sure if everyone is aware of this.
few things need to consider, when the product have "known issue" and if its going to dangerous, it going to be recall world wide.
this happen before to few manufacturer battery and ac adapter

2nd if the product having known issue such as easy broken hinge, or other part quality materiel is either they stop selling it or fix the issue.
this happen to few of dell product, you dont see M1330 and M1530 selling anymore when they realize there is known issue with Nvidia video card that cant be solved.
the video card which is on motherboard going to last 1 year max and its going to die, if you were lucky, you can get 2 years.

http://www.youtube.com/watch?v=CitUQCRCNHM

you will also get 1 year warranty of the motherboard and if you had replacement within that year , the motherboard automatic has another 1 year warranty till 5 years

http://en.community.dell.com/blogs/direct2...nt-details.aspx

now how does dell solve the issue and come out with new part ? if you notice on your ac adapter, battery and most of the parts in your laptop / desktop it has sticker something start like CN-0XXXX-XXXXXX-XXXX-XXXX REV A00
the last part A00 mean revision A00, sometimes your see A05 mean this part has been revise 5 times , it might have few issue before and it has been fixed. same as BIOS, you have A01, A02, A03. everytime you flash new BIOS it fix issue and sometimes might come out with new issue. if the issue cant be fix, dell for sure will stop selling because cost to repair it is not worth the money. at the time you see M11x R1 and M11x R2 using same hinge, same body, same video card, same LCD, mean Dell is making good profit and they want to continue to improve the CPU speed by changing new motherboard. so R1 and R2 sharing almost the same parts, some major part like CPU, RAM, video card might be different. so for someone to say dell know the product have known issue and not doing anything is not true.

edit


and of course, most users use Dell because of the service not really on the product quality or price.
i had acer and HP before when i was back in studying, for acer to replace cdrom drive take nearly 2 months while dell only take 2 days.
so i stick with dell since then, was like 5 years ago since i use dell.
i had use many dell system, i can list those product or post picture if you want.

This post has been edited by Safar: Oct 30 2010, 12:01 AM

Well, if one wanted to be blind, so be it.
I'm a M15x owner and I'm very happy with it.
Now I wanted to get a m11x too, for mobility sake, but given the known major issue, I'm not sure anymore.

And no, if I know the issue is right in front of my eyes, I'm not getting it.

Safar you got the point up there, but Dell isn't issuing a recall because they don't give a damn. (I seriously hope I'm wrong here)
They are just loving customer like casperito because they are easily bought by just giving them refurbished stuffs.

Individually, perhaps to you, you just have got too much time to waste. Not all of us here do.

Case scenario:-
You are doing a presentation and your m11x hinge failed you, in front of everyone. How Dell is gonna warrant that?

You are traveling to some place, say some island or oversea. The hinge failed you. How Dell can compensate that?

:/
I love Dell. But, they have got to stand and face the problem m11x is having. Please, don't tell me the perfect or not anymore, because it's obviously not, want comparison? Do you see complaint for hinge of M15/M17x as often as m11x? Face it.\

Oh and btw.

No, it's because of Fanboyism. rofl.
Believe it or not, your call.


Wrong.
Dell are made known to this issue. But they did nothing.
How do I know? I read the Dell Community forum and "Chris", one of the Dell representative in the forum told the folks that he has been bringing up that problem for every week meeting. So, what gives?

And FYI, check this out.
http://forum.notebookreview.com/alienware-...ed-already.html

I don't see this on neither m15x/m17x section. Is this obvious enough?

This post has been edited by awyongcarl: Oct 30 2010, 01:15 AM

not gonna say anything anymore...
thank you for mocking me in the tread...

This post has been edited by casperito: Oct 30 2010, 01:19 AM

Lol you are a fanboy. I can say that straight now.

I just want a laptop with proper hinges that will not fail me every 3-6 months. Is that too much to ask for?
if you say yes, god bless you lol.

I'm obviously not good enough nor qualified to complaint, cause I have not even order the laptop yet.
I have no problem spending a fortune, for good reason, but for a laptop that fails frequently, not so wise I'd say.
And because I've been observing this issue since the day M11x was launched, I'm angry

Everyone's gotta vent out sometimes. Forgive me.

This post has been edited by awyongcarl: Oct 30 2010, 01:21 AM

dude... really... u got issue... go get help...
fanboy?? thank you...
everybody vent out, but they don't insult others...

This post has been edited by casperito: Oct 30 2010, 01:26 AM

Hmm well I don't think calling one Fanboy is an insult.
I mean if you really like one products/brand, you just can't help it can you?
I'm always called by others that I'm a Sony fanboy even though I'm not, just because most of my gadgets are sony lol. What do? Heh.
I never take these as an insult. And if you are not, sure you can deny, by all means.

Loving one products even though it sucks, neglecting all the negatives and obvious flaw on the most crucial and basic stuff, is my definition of Fanboyism.

its not the fanboy that insults me... nvm dude.. i dun like to argue with people... u do ur thing ,i do my thing... good luck in getting ur m11x later on...
p/s - but i was an AMD/ATI fanboy... mwahahahahahahha....

This post has been edited by casperito: Oct 30 2010, 01:37 AM

hi all, now a day i notice my m17x after shutdown the power button light and the big Alienhead is blinking. wahts wrong with it ? and my battery show in windows is 94% plugged in, not charging. and i try to press Fn+F2 but the battery showing still not in charging mode.