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 DiGi iPhone Discussion Thread | V2, Strictly Booking/Buying Discussion Only

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nonameNo
post Sep 25 2010, 11:21 PM

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QUOTE(ljhao23 @ Sep 25 2010, 11:14 PM)
i try so many time but still show no service..any other solution?
*
no service in term of normal reception phone or the 3G surfing?
clayclws
post Sep 25 2010, 11:22 PM

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QUOTE(CapKapak @ Sep 25 2010, 11:11 PM)
Wanted to ask, what if I am unsatisfied with the antenna attenuation problem of the iPhone 4 on the Digi network, am I able to return the phone for a full refund within a stipulated time frame (e.g. 30 days)?
*
The problem is not really that bad even though DiGi has the lousiest coverage and network amongst the Big 3. I've tried to emulate that death grip and thus far, my calls hadn't drop. Furthermore, you are going to protect your investment with a casing...so I think, it would be alright.
CapKapak
post Sep 25 2010, 11:23 PM

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QUOTE(ljhao23 @ Sep 25 2010, 11:14 PM)
i try so many time but still show no service..any other solution?
*
A similar thing happened to me yesterday, so I called Digi CS. Apparently they changed my account over to the iDigi plan but forgot to update my account with the new micro-sim card serial number. So I gave them the new micro-sim card serial number over the phone and within 2 hours it worked.
xwteoh
post Sep 25 2010, 11:24 PM

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Hi, can anyone confirm that there is no more stock for iPhone 4 at all digi center?
SUSstinky
post Sep 25 2010, 11:42 PM

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QUOTE(clayclws @ Sep 25 2010, 11:22 PM)
The problem is not really that bad even though DiGi has the lousiest coverage and network amongst the Big 3. I've tried to emulate that death grip and thus far, my calls hadn't drop. Furthermore, you are going to protect your investment with a casing...so I think, it would be alright.
*
I tried death grip today at my home in Setapak. Yes the death grip is there and the signal dropped.
I then try again at Chillis Mid Valley. Full bar and even i hold as tight using the death grip, it didin't drop.

BTW, the karnival at Maxis the Gardens got more casing choices. I bought mine there.
Luckily I did not buy anything at The Quill Digi Karnival. Too limited choice

This post has been edited by stinky: Sep 25 2010, 11:45 PM
davidmak
post Sep 25 2010, 11:52 PM

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QUOTE(stinky @ Sep 25 2010, 11:42 PM)
I tried death grip today at my home in Setapak. Yes the death grip is there and the signal dropped.
I then try again at Chillis Mid Valley. Full bar and even i hold as tight using the death grip, it didin't drop.

BTW, the karnival at Maxis the Gardens got more casing choices. I bought mine there.
Luckily I did not buy anything at The Quill Digi Karnival. Too limited choice
*
Actually in strong coverage areas, the problem is still there. Remember Apple did a software update to reduce the number of reception bars and how the bars react depending on signal intensity? Apple made the bars going strong even though signal intensity has actually dropped. If you run the Apple Field Test hidden menu, you will see RSSI values. On average, with death grip... it will drop around 20dB which is actually very low (around -108dB, strong RSSI is around -80dB to -60dB).

So the problem is still there. Just hidden from the consumer since Apple change the way the reception bars represent RSSI values. This has been widely covered by Anandtech and Engadget.
ryantoo80
post Sep 25 2010, 11:53 PM

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QUOTE(clayclws @ Sep 25 2010, 11:22 PM)
The problem is not really that bad even though DiGi has the lousiest coverage and network amongst the Big 3. I've tried to emulate that death grip and thus far, my calls hadn't drop. Furthermore, you are going to protect your investment with a casing...so I think, it would be alright.
*
I tried mine too but no signal dropping issue...i think it depends on area...i bought at times square no prob, bec to my home at pj, no prob...

clayclws
post Sep 25 2010, 11:53 PM

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QUOTE(xwteoh @ Sep 25 2010, 11:24 PM)
Hi, can anyone confirm that there is no more stock for iPhone 4 at all digi center?
*
I bet you didn't even bother to read any of the posts. There are still stocks available.


Added on September 25, 2010, 11:55 pm
QUOTE(stinky @ Sep 25 2010, 11:42 PM)
I tried death grip today at my home in Setapak. Yes the death grip is there and the signal dropped.
I then try again at Chillis Mid Valley. Full bar and even i hold as tight using the death grip, it didin't drop.

BTW, the karnival at Maxis the Gardens got more casing choices. I bought mine there.
Luckily I did not buy anything at The Quill Digi Karnival. Too limited choice
*
QUOTE(davidmak @ Sep 25 2010, 11:52 PM)
Actually in strong coverage areas, the problem is still there. Remember Apple did a software update to reduce the number of reception bars and how the bars react depending on signal intensity? Apple made the bars going strong even though signal intensity has actually dropped. If you run the Apple Field Test hidden menu, you will see RSSI values. On average, with death grip... it will drop around 20dB which is actually very low (around -108dB, strong RSSI is around -80dB to -60dB).

So the problem is still there. Just hidden from the consumer since Apple change the way the reception bars represent RSSI values. This has been widely covered by Anandtech and Engadget.
*
QUOTE(ryantoo80 @ Sep 25 2010, 11:53 PM)
I tried mine too but no signal dropping issue...i think it depends on area...i bought at times square no prob, bec to my home at pj, no prob...
*
The issue is still there, just not very pronounced. When I bought iPhone 4, I was afraid that there will be issue seeing that DiGi has lousy coverage and network. I stand corrected. The drop is minimal. I hadn't had drop calls, so...so far so good. I bet it will happen if I continue to test.

This proves one thing though. AT&T must have sucked really bad...

This post has been edited by clayclws: Sep 25 2010, 11:55 PM
zerko
post Sep 25 2010, 11:57 PM

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QUOTE(clayclws @ Sep 25 2010, 11:22 PM)
The problem is not really that bad even though DiGi has the lousiest coverage and network amongst the Big 3. I've tried to emulate that death grip and thus far, my calls hadn't drop. Furthermore, you are going to protect your investment with a casing...so I think, it would be alright.
*
Are you serious that coverage for digi is that bad ? I am thinking of changing over from Maxis.
I use mostly in kl, pg, nort south highway and occassionly in kl, tawau and alor star.
If that bad will not change over.
Please give feedback before I take the leap.
Thanks.
CapKapak
post Sep 25 2010, 11:58 PM

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QUOTE(davidmak @ Sep 25 2010, 11:52 PM)
Actually in strong coverage areas, the problem is still there. Remember Apple did a software update to reduce the number of reception bars and how the bars react depending on signal intensity? Apple made the bars going strong even though signal intensity has actually dropped. If you run the Apple Field Test hidden menu, you will see RSSI values. On average, with death grip... it will drop around 20dB which is actually very low (around -108dB, strong RSSI is around -80dB to -60dB).

So the problem is still there. Just hidden from the consumer since Apple change the way the reception bars represent RSSI values. This has been widely covered by Anandtech and Engadget.
*
Ok so all bores back to my initial question, what are the T&C's with respect to returns for this antenna attenuation issue. Is there a "cooling-off" period and are we entitled to a full refund if not entirely happy with the issue?

This post has been edited by CapKapak: Sep 25 2010, 11:58 PM
xwteoh
post Sep 26 2010, 12:01 AM

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QUOTE(clayclws @ Sep 25 2010, 11:53 PM)
I bet you didn't even bother to read any of the posts. There are still stocks available.
I do follow this thread. The problem is I just called to their customer service and make some enquiry. They told me they are out of stock at all digi center. Even at quill, those stock is reserved to those who is given a number(i don't know what she meant by this).

So I would like to double confirm over here. Because I do not have very good experience with their customer service lately, they always give some false information to me.

PEACE smile.gif
honvee
post Sep 26 2010, 12:03 AM

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QUOTE(clayclws @ Sep 25 2010, 10:07 PM)
Depend on your arrival time. I got there 4pm, and managed to get my iPhone 4 32GB (the stock was gone from afternoon till 5.30pm) by 6pm.
You can try SS2, Digital Mall, MidValley (surprisingly very little people there), 1U, etc. I suggest go SohoKL lah.
owh,i got there around 6 i guess..and the staff told me left 16gb,32 is out of stock
nonameNo
post Sep 26 2010, 12:04 AM

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QUOTE(xwteoh @ Sep 26 2010, 12:01 AM)
I do follow this thread. The problem is I just called to their customer service and make some enquiry. They told me they are out of stock at all digi center. Even at quill, those stock is reserved to those who is given a number(i don't know what she meant by this).

So I would like to double confirm over here. Because I do not have very good experience with their customer service lately, they always give some false information to me.

PEACE smile.gif
*
you are right. in Quill, there have reserved stock for those who are queuing. once reached to certain amount, there is no more stock. if you want, go early in the morning to take the ticket 1st... then you can get the phone.
honvee
post Sep 26 2010, 12:06 AM

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guys is this normal with Digi?
sat my phone on my desk infront of me,i got full bar for awhile,then suddenly drop to 1 bar or even none after awhile
without touching it..
i'm new to Digi,was using Maxis before and got almost constant signal strength all the while
clayclws
post Sep 26 2010, 12:16 AM

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QUOTE(zerko @ Sep 25 2010, 11:57 PM)
Are you serious that coverage for digi is that bad ? I am thinking of changing over from Maxis.
I use mostly in kl, pg, nort south highway and occassionly in kl, tawau and alor star.
If that bad will not change over.
Please give feedback before I take the leap.
Thanks.
*
DiGi is really bad. There was a forummer that got warned saying that you can't get reception in the toilet of a double storey building although that area has 3G and 5 line coverage. I would stand by that guy. I have similar issues.

I used to use Maxis which has very good coverage in Peninsular (and quite sucky back in my hometown in Sarawak), and I can guarantee that you will complain about DiGi line. But I kept on with DiGi because unlike Maxis, there is no hidden charges for data. All the people who think they can control data usage is in for a shock. Maxis will charge you if you use data when you are not in 3G coverage mode or sudden lost of 3G signal (which is very common) because their data plan is only for 3G. If it happens that it switched to GPRS or EDGE, then those would be additional charges. But you won't know when it would change. That is my personal experience and thus, I switched to DiGi.



QUOTE(CapKapak @ Sep 25 2010, 11:58 PM)
Ok so all bores back to my initial question, what are the T&C's with respect to returns for this antenna attenuation issue. Is there a "cooling-off" period and are we entitled to a full refund if not entirely happy with the issue?
*
No return policy in Malaysia. Thank the government for that.
zerko
post Sep 26 2010, 12:19 AM

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QUOTE(honvee @ Sep 26 2010, 12:06 AM)
guys is this normal with Digi?
sat my phone on my desk infront of me,i got full bar for awhile,then suddenly drop to 1 bar or even none after awhile
without touching it..
i'm new to Digi,was using Maxis before and got almost constant signal strength all the while
*
This is scary. I am on maxis and was thinking of switching over to digi for iphone4.
Any genuine feedback appreciated.

Ps I posted a few threads earlier but no reply. Please help before I decide to switch. Thanks
clayclws
post Sep 26 2010, 12:19 AM

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QUOTE(xwteoh @ Sep 26 2010, 12:01 AM)
I do follow this thread. The problem is I just called to their customer service and make some enquiry. They told me they are out of stock at all digi center. Even at quill, those stock is reserved to those who is given a number(i don't know what she meant by this).

So I would like to double confirm over here. Because I do not have very good experience with their customer service lately, they always give some false information to me.

PEACE smile.gif
*
Quill...if you lined up and got a number, you will be served.



QUOTE(honvee @ Sep 26 2010, 12:03 AM)
owh,i got there around 6 i guess..and the staff told me left 16gb,32 is out of stock
*
The 2 guys at the entrance are bluffing people. They removed the note saying "No 32GB available, etc." around 5.30pm and yet, the guys still spread false information. Good thing the guy that actually made the transactions confirmed with me that the stock has been replenished.
munky
post Sep 26 2010, 12:20 AM

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QUOTE(clayclws @ Sep 26 2010, 12:16 AM)
DiGi is really bad. There was a forummer that got warned saying that you can't get reception in the toilet of a double storey building although that area has 3G and 5 line coverage. I would stand by that guy. I have similar issues.

I used to use Maxis which has very good coverage in Peninsular (and quite sucky back in my hometown in Sarawak), and I can guarantee that you will complain about DiGi line. But I kept on with DiGi because unlike Maxis, there is no hidden charges for data. All the people who think they can control data usage is in for a shock. Maxis will charge you if you use data when you are not in 3G coverage mode or sudden lost of 3G signal (which is very common) because their data plan is only for 3G. If it happens that it switched to GPRS or EDGE, then those would be additional charges. But you won't know when it would change. That is my personal experience and thus, I switched to DiGi.
No return policy in Malaysia. Thank the government for that.
*
Bolded part: Are u sure ? im subscribed to their data plan, and i never get any shock bill when using edge or gprs to surf or use whatsapp and whatnot.

Btw, if i want to switch to Digi from Maxis, and i have a supplementary line under me, what will happen to the supplementary line ? Do i have to upgrade it to principal line first?
clayclws
post Sep 26 2010, 12:23 AM

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QUOTE(munky @ Sep 26 2010, 12:20 AM)
Bolded part: Are u sure ? im subscribed to their data plan, and i never get any shock bill when using edge or gprs to surf or use whatsapp and whatnot.

Btw, if i want to switch to Digi from Maxis, and i have a supplementary line under me, what will happen to the supplementary line ? Do i have to upgrade it to principal line first?
*
I bought iPhone 3G Australia version and was on Maxis back in 2008. That was my personal experience. I hated the bill shock. So I switched. I don't know what has happened now that Maxis officially distribute iPhone. I will not switch back because of that. Also, Maxis is a crony of UMNO, so...

You better do something about that supplementary line. Search this thread. I think someone mentioned something about it a while ago.
zerko
post Sep 26 2010, 12:26 AM

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QUOTE(munky @ Sep 26 2010, 12:20 AM)
Bolded part: Are u sure ? im subscribed to their data plan, and i never get any shock bill when using edge or gprs to surf or use whatsapp and whatnot.

Btw, if i want to switch to Digi from Maxis, and i have a supplementary line under me, what will happen to the supplementary line ? Do i have to upgrade it to principal line first?
*
I checked with digi. When you cancel main line, you have to cancel sup. Line too for the transfer to digi. In digi you then apply for supp. Line.
But only main line can apply for iphone4.

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