QUOTE
1. TS, First we have already told that we ARE NOT AUTHORIZED RESELLER OR AFFILIATE WITH APPLE. But you insist want us to help you claim your SINGTEL iphone. NOTE: YOU IS NOT PURCHASE THE IPHONE FROM US!
2. AFTER FEW DAYS, WE SUCCESSFULLY HELPING YOU TO CLAIMED THE WARRANTY AND WE HAVE LET YOU CHECK THE SINGTEL RECEIPT AND THE IPHONE, WE PASS THE RECEIPT AND IPHONE TO YOU.
3. SECOND DAY YOU COME BACK AND SAID THE TOUCH SCREEN NOT FUNCTION. WE CALL BACK THE RUNNER AND THEY NEED TO HAVE THE RECEIPT TO CLAIM IT SINCE SINGTEL NEED SOMETIME TO INPUT THE CLAIM WARRANTY. BUT YOU LOST IT AND WE BLAME US DIDN'T GIVE YOU THE SINGTEL RECEIPT.
4. SINCE YOU WANNA CLAIMED WARRANTY AGAIN AND WE HAVE TO CHARGE YOU FOR THE RUNNER FEES RM150, I SUGGEST WHY NOT WE HELP YOU TO CHANGE FOR RM100, WE WON'T CHARGE YOU FOR THE LABOR COST? THIS WILL BE BETTER THAN CLAIMED THE WARRANTY AND CHANGING THE TOUCH SCREEN CAN STILL MAINTAIN THE WARRANTY AND CAN CONTINUE THE WARRANTY COVERAGE IN FUTURE. YOU AGREED. WE DO IT FOR YOU.
5. THIS HAPPEN YEARS AGO, YOU NOT SATISFY WITH US, YOU COMPLAIN AND BLAMING ON US.
4. YOU SO DESPERATE TO FIX IT AND WE HELP YOU. WE IRRESPONSIBLE? ALL OF YOU ARE WISE, EVEN THE TS TOO.
YOU CAN SAID YOU UNSATISFIED, BUT WE DO OUR BEST TO DELIVER FOR YOU. IF YOU BUY YOUR IPHONE FROM MAXIS OR DIGI, YOUR WARRANTY WILL BE BETTER AND WE ALWAYS RECOMMEND CUSTOMERS GET IT TO AUTHORIZE CHANNEL. WE PROVIDE SERVICES HELPING PEOPLE TO SOLVE PROBLEM THAT AUTHORIZE CAN'T DO FOR YOU.
REGARDING THE SIGNBOARD, WE HAVE THE NEW LOGO AND NAME, WILL LAUNCH VERY SOON. THANK YOU.
Dude you don't have to post your entire post in CAPS LOCK. It is very annoying to read and mind you the font is big enough for us to read. This thread is just to warn the members here since I'm not the only one who complained before. Please calm down since I know you gonna say the receipt is not with you anyway but that's not the point anymore =)
I like your words describing how desperate are your customers. According to other complain on you by another member, we must be so desperate for your service that we don't mind the quality.
Of course we hope that you change your sign to avoid further trouble for yourself and other members.
Besides
QUOTE(yezhacolic @ Jun 21 2010, 02:14 PM)
I personally had dealt with Applespecialist before ending last year if i remember correctly. The deal amounted to RM5000++ involving 2 iPhones. He travel to my doorstep to deal with me because i was facing transportation problem that time. The deal went perfectly fine further had a nice chat with him. This shows that he is quite understanding and feasible to communicate between customers to suit them.
And i don't think he is such a jerk. He had already came out with compensation (mainly to TS). IMO, give him a break, humans are not perfect. Further, he was just trying to do some business for living. Life goes on.
Based on my 2cents, bashhammerinprogress
Cheerio
Dan
Yeah I always kept that in my mind so that I don't blame everything on them. Someone actually PM-ed me about the problem with them and I already included that onto first page of this thread so I just try to provide some transparency to fellow members here.
No hard feelings =)
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moonflown did u really lose that receipt?
No, I remembered so clearly that they didn't give me any documents or receipt when they handed me the warranted phone. But I've returned their receipt to them as a proof of my pre-payment (150)
But of course they already denied it and blame it on me. That's their customer-always-right business practice, ironically.
This post has been edited by Moonflown: Jun 21 2010, 03:27 PM 
Jun 10 2010, 09:19 PM, updated 16y ago
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. instead of getting it 1 to 1 swap with Singtel, he choose to repair it with a non-apple authorized agent.
, and those who send their set in is doing so at their own risk.
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