@moonflown you sent it through a 3rd-party shop, which has no authority to claim warranty on your behalf.
Please do remember that *any time* you send your stuff for warranty claim, to have a detailed paper trail, so you can trace it in the future.
Hi xaw5126. I have sufficient respect for you and your inputs here given your exposure in an Apple related organization but from my personal experience with SingTel sets for warranty claims, they are different from our local telcos here. No documents are required by anyone who brings a unit in. They just verify through the online system and if there is no irregularity, a replacement unit is given on the spot, provided of course they have any available.
So, anyone can send in whether he/she is the 'registered' owner. But you are absolutely right in pointing out the paper trail that must be there for future reference.
@PeeEl thanks for the respect perhaps I was unclear. I meant to say that shop in question should not be providing a paid service to claim warranty in this manner. there's a risk of confusion. cos when SingTel provides the set, they assume the person accepting it is the owner. So if there's any disputes, and our friend here goes back to Singtel, there's the risk of further complications.
I personally would have recommended TS to courier the phone via FedEx or UPS to a friend in Singapore, rather than trust some handphone shop (which are notorious for all kinds of shady stuff)
You don't get much argument from me on that but suffice it to say that if you want to entrust someone/party with the task of such a responsibility on such a 'valuable' item, it should be to somebody you know or at least with some recommendation from someone you know. So, yes, you are right in pointing out what you have suggested.
FYI, in my case I got someone(friend) to get it to another friend in JB to bring it across for the claim.
But I hasten to add that there are still many out there who think with their heart and not their head.
Not defending him but stating a fact.....this youtube was during when the iPhone first got launched at our shores or maybe before, hence the hefty price. But yes, he is notoriously known for his antics.
i dont think thats an advice, its more of a repackaged version of your story mate, read between the lines. X=imalaysian/physical shop. It doesnt matter who you get, if they want to con you they would still do it evene if tehy had physical shop.
Have been following this thread and even posted once. The only mileage this thread gets if it perseveres is creating awareness among forummers here, nothing else. For your recourse, which may now be too late, you should have referred to the Consumer Tribunal immediately after it happened. It is there for that exact purpose.
The ramification of course is that those who read this will not patronize his shop and hopefully they pass it on verbally and don't underestimate the power of word of mouth.
That's the point I'm leaving this thread here - as a reminder/guild-lines to members.
Regarding the IMEI number, I assume Singtel will update the IMEI number when they sell iPhones as well as when they replace a refurbished phone.
That's what they (AppleSpecialist) claimed at the beginning, they said that I don't need to provide them my original receipt since each phone are registered with Singtel. But when I have problems with my refurbished phone they said Singtel apparently didn't update their IMEI so I can't replace my faulty refurbished phone (which is quite suspicious).
Nevertheless, I'll update this thread from time to time as a guide to seek service from unauthorized shops.
There are always 2 sides to a coin.
But the above bolded statement in itself tells who is apparently the culprit in this episode. There are lots more I can add to this saga like what can be done by either sides after the problem started and what should be done to pacify all parties concerned and what not but it will do nothing but to fuel this duel, so I won't but just hope both service providers and customers be alert and know what is the right thing to do under all circumstances.
Jun 11 2010, 12:28 PM
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