!!! 1) Pijoe
!!! 2) http://forum.lowyat.net/topic/1290160

Forumer you are complaining against:

Item being bought: Iphone 3Gs 32GB White. (australia set)








Original thread link: http://forum.lowyat.net/topic/1290160

Date of transaction: 11/01/2010

Details of the complaint : Didn't want to respond my msg/call. Avoiding my warranty for the iphone.

His detail:
Name: Ahmad Afizul bin Abdullah
I/C: 791216035469
Old Add: Tmn Bkt Beruang Utama, Melaka, 75450 Melaka.
Now Add: Kajang, sg.chua
H/P num.: 016-6551611 / 017-6567531



This post has been edited by billhambridge: Apr 14 2010, 10:18 PM

i came across his lelong id & email while searching for his details via the phone no. listed above:

lelong id: pijoe79

email: afizul79@hotmail.com

just found out that he's also trading at cari gold forum under the same nick as lelong id.

This post has been edited by sonark: Apr 11 2010, 10:55 AM

might be him might be not... btw he joined LYN march..? mayb not him because he open thread at january 11/1/2010.. i brought dat iphone wen he post at LYN.

This post has been edited by billhambridge: Apr 11 2010, 12:00 PM

yep, that lyn id might not be his, i'll remove that asap.

fyi, one of his phone no. matches the lelong id so maybe you could try to contact him from there.

and, since he's using pijoe79 as his id for both lelong and the other forum.. is there any possiblity that he might be using similar nick on this forum?

i did contact wif seller but he rarely reply my msg n didnt pick my call since i claim for my warranty.. mayb he did something wrong in lyn dat why keep changing nick.. need to beware..

since you have all the necessary details, why not lodge a police report over this (on the ground that seller cheated you by selling a defective phone)?

let's see if he still remains evasive after that.

jz got his detail... this is the link... at last search for 1hour...
http://forum.lowyat.net/topic/1290160
his id pijoe....

since he offered a 6 months personal warranty, then he should honour it!

pm the seller and ask him to explain himself here.

he dont wan reply my msg / pick up my call.

why dont you tell all lowyat member what you doing to this IPHONE till this iphone rosak???? and let all lowyat member judge you can get warraty or not???
[COLOR=red]
from my part: i email my supplier more than 5 time and they not reply yet. I told the whole story what happen to this iphone till this iphone rosak. Today already 5 days and tomorrow i will try to find their phone number. I can ship back this iphone to australia (to get warranty) but i dont want take risk because my supplier dont know i want claim warranty.

TOO MANY TIMES you UGUT i... want to report police, report any tribunal and many more. What i can say to you is, UP TO YOU.. if you think this can help you... but i'm doing my way.

Ok.. dont just write here just to look you are right.. u are good.... you are orang tak bersalah...... just write here full story and let lowyat member judge it.

I'm Selling original seal in box iphone. and i still have your SMS said this iphone working good. SO WHAT????

Malay said... jangan berlagak baiklah.....

here i attached link for you to read before you can claim warranty:
http://www.apple.com/legal/warranty/iphone.pdf

if the item send back to australia... its take 1 months.... tomorrow i will ask iphone centre in KLCC and ask them how much the cost to repair your iphone in local.

---

Added on April 11, 2010, 1:07 pm1.00 pm: got sms from him again... haih... u want i help you or not men??? go lah report to police, kdnk, tribunal, tv3, tv1, bomba... astro... lastly Karamsigh Walia if you think they can fix your iphone. I'm sell this iphone to you. not them. Jangan nak takut takutkan saya lah...... Just 5 days ....

This post has been edited by pijoe: Apr 11 2010, 01:09 PM

what's the damage?

if u respon my call and msg i wont said i goin for tribunal court.. ugut..? beware you word ok.
i almost kena ragut and i fell down in a very great impact! iphone at my front pocket dat totall didnt damaged my iphone.. at first ok.. den few hours later the iphone totally no sound from both speakers and mic are mute.. 2 days hav past and the carrier keep no service and totally cant use at all.. wat u expect from me..? i broke it..? think wise & use yr common sense, i jatuh at my butt and the iphone at my front pocket.
owh yeah i said i wan report police and u said yr dad and bro are police?
come on bro.. all your detail and your background family on my hand.. easily i got it from my fren work at digi and gov department.. not to said cock but b4 saying i "berlagak" mind your own attitude and the way u serve yr customer feedback! cz i'm a trader too.. my customer brought LCD from me b4 and i provide them 3month personal warranty. LCD crack and i still give them the service to change and repair..

Why not meet up and see what's going on actually?
U 2 can see the real condition of the phone..whether It's physical damage or just like the buyer claim...
Just my 2 cents

yes. i admit i'm not answer your call...but i always reply your sms (are you agree???)... i save your sms from you buy my iphone till now. just after 4 days your iphone broken , you threaten me to report polis..tribunal ..kdnk and whatsoever ... make me fade up to deal with you. .. as i said i cant ship without my supplier aware about it and please wait their respond 1st before i ship the iphone.. i dont want this iphone missing ... till this morning i'm thinking to ask iphone centre KLCC or others shop can repair it. After i receive you sms today ..

so i'm thinking go head ... just do it what you think .. you got my detail?? You got my family detail at pulapol also?? thats good... thats good.... so i cant running from you anymore....

honestly i try to help you, but you threaten me like I cheat you 1 million. Just read my last sms and im not dealing with you anymore. end note.

So TS "almost kena ragut" then fell down, resulting some impact on the phone, caused it malfunction. And your statement of not causing damage to the phone is VERY SUBJECTIVE, who know what happen on the moment you fell down, the degree & orientation of impact

From my point of view, this is your responsibility IF you caused the physical damage to the item, the warranty will be void.

This terms normally apply on all electrics & electronics + hardware ~ gadgets, you cannot claim warranty if the item got physical damage. Physical damage can be some part inside the phone meaning the circuits or the part or outside. Better go Iphone center and get some checking & more infos b4 proceed warranty claim

Unless seller stated before the deal the warranty cover this kind of issue, if not then you're good to go on your own

This post has been edited by lingloong: Apr 12 2010, 12:50 AM

+1

the phone might have been defective to start with but who would've known that.. or it might have sustained some damage during the fall but no one knows for sure too.. so why don't both of you agree to a meet-up to straighten things out?

and to seller, since you personally offered a 6 months warranty, the least you could do (even if there's no intention on your part to honour that) is to guide buyer on how to go about getting the phone repaired or worse comes to worst, feign a concern over buyer's predicament

This post has been edited by sonark: Apr 12 2010, 01:05 AM

http://forum.lowyat.net/index.php?showtopic=920182&hl=

you can try contacting this seller over here. he can help you fix the problem.

physical damage is not covered under warranty, but if seller can specify what he meant by personal warranty, then you guys can work something out.

+1

i am totally agree however TS and the seller should relax and clam down.. Don't threaten each another...TS, the seller does not con u or what however the damages need check first before able to do any judgment on the iphone.

i'm just waiting respond from TS after list here my full name IC as well as my address....

+ 1

same situation as mine

drop my nokia phone on my bed(i cannot measure how was the impact for the phone) and the phone cannot produce any sound. The speaker broke just by it dropped on my bed =.=!

So, to TS, who knows how was ur impact with ur iphone when u fell down right?

Anything can happen.

Cheers

buyer say he drop with his butt 1st?

and buyer, you didnt specify the details of your complaint in the 1st post.

Just plain "cannot contact seller ".Why avoid the complaint details?



This post has been edited by Terence573: Apr 12 2010, 10:58 PM

No... he can contact me by sms but not voice call. he got my detail because he want my copy license during COD on january. Actually, buyer want to pay extra cost for fast shipping to australia and i ask him go to iphone centre KLCC and ask them if you want fast (are you receive my sms, TS)??? I also need clarify first from my supplier because i'm scared this thing not eligible for warranty. I want to try to solve his problem even i think this thing not eligible for warranty. What make me angry is just after 4 days he threaten me for 2 days (are you agree with me, TS??) and open thread here with my personal detail.

I admit i'm not answer his phone but I always reply his sms ( are you agree with me, TS?)... I'm not running from you. I'm IC verify member in lelong. Yes... pijoe79 is my ID ... and yes, at CG also is my ID ... i'm supporter member there and many of them known me. Attended few gathering. Why i'm want to con you just because of warranty... after 4 days complain, this is ONE from few sms which make me fad-up to solve this problem with TS..



and few sms want to sue me.....

This post has been edited by pijoe: Apr 12 2010, 11:48 PM

to seller, if buyer indeed dropped the phone cuz he almsot kena ragut and the phone not working
most likely is external force that cause the damage which warranty doesn't cover
if he actually make the police report, please ask for police report number so you can counter report to say you are innocent.

since the case is so urgent, instead of emailing your "supplier" at australia, u better give him a call to get faster respond instead of waiting for a reply

if buyer want you to honor the warranty, ask buyer to deliver the phone to you ... hold onto the phone until your supplier get back to you...
if there is visual damage on the phone , then obviously something happened, if everything looks alright, might as well try your luck with the warranty in australia . if Apple australia find it's a user's fault, then they should issue a repair statement to prove to buyer. otherwise buyer will again complain about warranty.

as for Buyer , you just have to wait till the phone arrive back in m'sia.

thank you for your advice.

yes is external force but there no any visual damage nor any sign of damage on the iphone. i angry and said i wanna report police because the seller didnt wan to pick up any call. and msg only reply sometime.. i got keep all the message b4 my iphone malfunction no service. Seller should be more responsible to give me a call or pick up my call and explain to me not jz make ignore den i said i wanna report police baru he wanna bising said at first wan help den blah blah blah now don wan help. Now the iphone is malfunction and buyer didnt wan responsible. Ask me go to hell (will upload the picture later in morning). So that the reason i post up this topic.

---

Added on April 13, 2010, 10:49 pmThis post has been edited by billhambridge: Apr 13 2010, 10:50 PM

No need to wait until this morning.... i help u to attch the picture....



12:17 = your msg
1:01 = my msg

for your info TS.... In this thread, You can say something about me and I can say something about you. But the point is 100% you can't get claim warranty, MEATBAG .....

As i said even you pay for express shipping to australia, If you cant claim warranty so how?? thats why i ask you asking iphone centre KLCC first.

What you can do now is...just clear your name here at lowyat forum... you open this thread to attack me... but end of the day you attack yourself.

I never ever to help you anymore... if you already make police report please let me know report number. I will defense myself. If you dont want give it to me. Nevermind, I will ask my father and my brother in law about it.

I receive you sms, you want to sue me right ??? print all in this thread and proceed to sue me if you think you can win.

Good luck to TS


This post has been edited by pijoe: Apr 14 2010, 12:52 AM

pijoe , dont be too fast to "abandon" this case ..
it will haunt you later on ..

ts , please take photo of iphone from all angles and post it up ,up down left right side let every1 be the judge here ....

if you don't post any photo of the phone, every1 here will think the phone is badly damage ...

seller, if phone is 95% condition without visual damage, then i think you should honor your Australia warranty with your supplier

about the postage cost ,buyer should only cover the cost from TS back to seller .... cuz bought locally with seller .... well ... if it's back from warranty fixed = 50-50 share postage cost
if back from warranty but cannot fix for free = 100% postage both ways by buyer ...

what ever happen... i never help or do it for him... just do it himself.... even i'm wrong even this phone can claim warranty.... i never do it anything and i never spend my money for it ( even i'm thinking to do it before) .... tak sabar sangat... threaten me to make police report.. sue me kdnk, tribunal... go head... i'm not a good guy .... END POSTING...

alright TS. i have refrained from helping you because you do have some serious personality problems. i'm sure that i'm not the only one who feels this way (just read the replies here and inside the iPhone subforum)

however i want to put this problem out of your misery.

because your iPhone is an australian unit and apple actually operates a store down under, they have additional perks available.


just pay AUD199 and you will get a working set immediately. more information here

hence just scan through your contacts and see who is going to australia in the near future.

This post has been edited by nokia2003: Apr 14 2010, 01:29 PM

ts..u shud be patient on dis ting..coz its ur fault..u 2 shud discuss in better way..other than shoot at ea other..i pity 4 u ts but in da same time ur a lil bit annoying..juz my 2 cents..

oh mai.
got one malay saying for this
"kerana mulut, badan binasa"

i guess pijoe is very shy oh?dont want answer voice call.

pijoe if you were easily reachable, he wont ugut u like that la. i guess TS is desperate to get his phone repaired. thats why he say all that stuff.

but now since pijoe's feelings got hurt d. he dont want help you anymore.

the best thing you could do now is to consider the solution the forumers have provided for you.

you might wanna think again about buat report police, and aduan pengguna and so on.

because i see no dispute here. pijoe didnt cheat u or whatsoever. since u urself admitted that the phone got malfunction from the impact.

IF pijoe had said something like "if anything goes wrong, i help u send back the item to claim warranty" before you bought the item, then he should be accused for bad after sale service.

but if NOT. pijoe is not liable for anything. and itd be wise to remove his details from this thread.



This post has been edited by cahayaninety: Apr 14 2010, 02:33 PM

may i ask why you havent uploaded the pictures of the iphone till now? instead of accusing the seller, why not provide pictures so ppl out here can judge till what extend is your damage and whether it would be covered by warranty or not.

i guess till you dont do that, no point arguing and pointing fingers at the seller.

and as per i said earlier, there are other solutions to fix your iphone as well, like the link i previously provided, and i believe the cost of the repair will stilll be cheaper than the cost of sending and recieving back from AUS

listen.

that's the price (both monetary and value wise) that you have to be prepared to face for buying something which is not covered by local distributors; you don't receive any warranty coverage

instead of just relying on the seller alone, shouldn't you be more resourceful and take into consideration, on what i have just suggested above?

take your own initiative. help isn't gonna drop from the sky and work out accordingly.

check the picture i jz upload before saying my warranty void. I'll keep on complain seller.

---

Added on April 14, 2010, 10:04 pmpicture jz uploaded. thx.

---

Added on April 14, 2010, 10:08 pmgood seller...

---

Added on April 14, 2010, 10:15 pmthx for yr previously link.. but i been through alot person dat repair iphone and they suggest me send back warranty.. too expensive to repair and after repair there will be side effect..

This post has been edited by billhambridge: Apr 14 2010, 10:15 PM

stop pretending other ppl pijoe.. no ball use own id no comment yrself? noob...

oh my...could u guys discuss peacefully?

to TS...stop threatening n being rude. i know u r furious, but be gentle n use proper words n write properly.

to seller...dont let TS rudeness overpowered u n write properly.

to both...Trade Zone Helpdesk & Dispute Resolution Corner exist to help n solve problems. hence the name, Trade Zone Helpdesk & Dispute Resolution Corner. so...pls behave n stop accusing one another.

This post has been edited by Invince_Z: Apr 15 2010, 02:51 AM

i accused whom i apologize but since seller didnt want settle den i will keep my dispute.

even so...be patient. as far as i read, seller did say he is waiting for Apple Aus answer.

btw, seller, could you just ask Apple Malaysia about this? OR TS, u can ask Apple Malaysia yourself since the item still with u. OR both of u just go there together, which is the best option.

This post has been edited by Invince_Z: Apr 15 2010, 02:56 AM

i'm ok wif both but did u notice wat seller say? he wont responsible anymore..

we are almost at the end of a dispute ..after viewing the photos,

final words from me


Pijoe : r u going to stand by your decision not to take the responsibility for the warranty claim by TS no matter what the situation is and also because buyer was rude? if that so , then you did not honor your 6 months "PERSONAL" warranty. PERSONAL warranty means - u will absorb all cost at your personal expense. not using Apple's Warranty. Buyer might be rude , but customer always "right" to a certain extend. Ask yourself this, why Buyer was rude in the first place?



TS: if seller doesn't not want to honor the warranty because of your rude manner handling the situation , then you are left with only 1 choice. Fix it yourself at your own cost. yes you can continue to flame this seller in all his sales thread but that is only to warn others after his "warranty" and after sales service but please keep in mind that won't get your iphone fix also.

apexitrust was right. apologize him. for now, remove his details in 1st post n promise him that u'll revoke the police report made earlier once things settled. he can tag along if he want. if seller insist on not helping u anymore, u just hv to do it alone. what ever ther result, u come n report here. ask Apple Malaysia to help u prove if the iPhone is faulty. but if it was due to the shock after all, u got to be strong.

i think, what Apple Malaysia can do is to verify whether the iPhone eligible for warranty or not. u both (seller + TS) dont hv to say it was due to the shock. just say it suddenly malfunction. i doubt it was due to the fall that the iPhone want haywire since there are no direct hit, it could be a faulty unit after all. my phone drop so many times n still running well...not an iPhone anyway.

if possible, ask Appe Malaysia to confirm with Aus branch too. if they both branch say the phone is good for warranty, go on.

This post has been edited by Invince_Z: Apr 15 2010, 11:44 AM

personal warranty only cover normal usage, not damage cause by abuse or negligence of the user. The right thing to do is for TS to send to Apple to check and confirm what is damaged. If it's due to abuse or negligence of the user, then it's TS problem. If it's thru normal usage, then the seller gotta pay.
After reading posts from both party, i think TS (buyer) code of conduct is less than desirable, i dun blame seller from getting pissed. TS also have created another posting here --> http://forum.lowyat.net/topic/1386346 <--

This post has been edited by Mackiddo: Apr 15 2010, 11:54 AM

TS, just how did u fell? like the orientation, did the iPhone flew out of ur front pocket. pls be more detail on it.

as far as i can imagine, u r falling from 2 stories high (?), landed on ur ass (?), the iPhone was n is in ur front pocket (?) n it didn't flew out(?) if u r falling on ur ass from 2 stories high n landed on such position, i'm sure ur pelvic bone must be at least broke...so as ur backbone. but, i doubt the iPhone was damaged due to that reason, ur body should absorb almost all of the impact, unless it was a direct hit to the iPhone.

This post has been edited by Invince_Z: Apr 15 2010, 12:11 PM

is there a Malaysia Apple store that I don't know about? i know they got the website la, but a store?
As far as i know, Machine is the only a Authorized reseller.

http://store.apple.com/my

that is online apple store to purchase stuff from internet..
i don't think they have physical Apple Stores... only Machine ...

when you purchase from the 'malaysia' apple store, your items will be shipped from singapore anyway.

everything will be handled from there.

they typically use fedex (or DHL, i cannot remember)

not just machines. premium resellers range from mac city, epicentre et cetera.

---

Added on April 15, 2010, 4:48 pmhear this from someone who has used apple products for years (spanning in UK, malaysia and australia) and also three generations of iPhones (almost three years), what you have just mentioned above (and i took the liberty to underline the statements in blue), will not happen or take place.

This post has been edited by nokia2003: Apr 15 2010, 04:51 PM

so, if i purchase an Iphone from TS and then i accidentally fell on the floor on my arse with my Iphone "safely" in my pocket coz some arsehole knocked into me (not "almost kena ragut"), do i still get to claim from TS under his "personal warranty" with the TS knowing that it's most probably not a manufacturing defect? TS, please put yourself in the seller's shoe b4 making all those earlier comments and sending rude SMSes. now the damage (from your reaction) cannot be undone and if i'm the seller, i would ask you to go to hell too if i were to receive those kind of SMS.

the only solution now is to ask (or beg) the seller politely and get him to claim from Apple Aussie, with any incurred charges billed to you. therefore, he fulfils his "warranty claim" part while you pay for your own damages.

This post has been edited by deathbringer: Apr 15 2010, 07:19 PM

for TS , dont try to claim warranty eventhru there is no physical damage... even if u want to cheat for warranty , be smart , dont tell seller that u almost fall down bcoz of snatch thief ... since u so honest and tell seller that u fell down , sorry dude , even no physical damage , its damage done by u

for seller , forget about this buyer..ntg wrong wif u

I think the term personal warranty used should be described in detailed next time by seller. I believe personal warranty should not cover abuse/own misfortune/natural disaster but more towards gauranteeing that the product is not faulty if used in an appropriate manner.

i thought the term/meaning of PW is already pinned.
personal abuse is definitely not covered.

that was bad n shocking

bad cs...bad cs...

This post has been edited by Invince_Z: Apr 15 2010, 10:54 PM

there is nothing bad or good.

just how the iPhone agreements are being drafted.

in malaysia, maxis (or now with digi) are the exclusively carriers and they will be in charge of the units brought in by themselves.

but for the case, of macbook or macbook pros for example, the warranty is worldwide

If i were TS , i would told seller the iphone suddenly goes multifunction instead of telling him i accidentally dropped it.. XD
Juz like if ur pc hardware suddenly goes burnt due to overclocking, of course u will bluff the shop said suddenly goes mulfuntion.. Hehe..

*that's if i were ts la..

correct!! always do that. most of the time they will just award the warranty.

Like that quite immoral,dude!U can do it with service centres not with lowyat frens!

You already ADMIT that you were wrong, yet you still want warranty?
You fell down, you hit the phone, of course you cannot claim warranty for that.

if can, everytime i buy laptop, wait for the last month of the warranty, SLAM my laptop, and bring to Acer to change me a new laptop?

i seriously would like to see you do that ...

yeah...me too. That is quite kiasu of someone. Not like they are going to exchange whole unit new for you.

Just to share my experience on electronic devices...

Usually good product designers do vibration & shock tests on their product to see its durability... For shock test there might be some external damage on the device if it's not durable enough since it's done by releasing the device to fall from certain height, but for vibration test, the device is shaken like crazy and it's hold on tightly by vibration test machine thus even if there is no external damage there might be internal damage to the device due to the vibration that it has sustained (Modules disconnected, parts fell off, etc.)

- Similar to TS case, even if his body/thigh probably cushioned the phone during his fall, but there's still damaging impact to the phone internally even there's no damage outside.

- Similar to motorcyclist that crushed his brain during accident even though he was wearing a helmet

All I'm saying is, it's probably useless to prove that the phone should by right, work by displaying that externally it's still good.

Still, seller could've done more to help out... whatever happened to customer is always right? :-)

agreed...
physical damage u own ur own
maxis set also wont be entertain la