i think we should make "suggestion" box la....then can send to them...
Astro B.yond V3.0, HD Content Available
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 Feb 4 2010, 04:00 PM
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Senior Member
1,241 posts Joined: May 2009 From: Kl, Putrajaya  
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Feb 4 2010, 04:15 PM
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Senior Member
3,147 posts Joined: Dec 2009
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QUOTE(csng @ Feb 4 2010, 03:27 PM) Guys, Do you know where to send email to Astro that u can suggest for improvement in current services provided? Aiyaah when Astro listen to customer !!!! You can write and get their standard reply thats all. What they give we must take ,rain NO signal means No signal dont complain.Somemore this Beyond box is free mah ! Just found that B.yond comes with another version of Astro Stock Link(888). In terms of user friendliness and information displayed, it is not as good the the last version.  Here are some of the issues i found out : 1) Prefer the old version as the first page will show Index Summary, Total Gainers and Losers, Top 10 Volume, Total Transactions wherelse the new version needs to navigate to the respective screen to see it(for example, need to select Top 10 option in order to see the Top 10 volume) 2) Old version has got 4 rows for data per page instead of 3 rows of data per page for the new version. Old version has got all relevent data being displayed in each page, wherelse new version has irrelevant data displayed in each page. For examle, - old version has got, Buyer Volume, Buyer Price, Seller Price, Seller Volume in 1 page - new version has got ---------Last, Volume, Buy Quantity---------(1 page) -------Buyer Price, Buyer Quantity, Seller Price------(another page) 3) Scrolling through pages of stocks is troublesome as the 'Page up' and 'Page Down' button is missing in the B.yond remote control.    |
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Feb 4 2010, 04:51 PM
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Junior Member
106 posts Joined: Nov 2008
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QUOTE(smileguy @ Feb 4 2010, 04:15 PM) Aiyaah when Astro listen to customer !!!! You can write and get their standard reply thats all. What they give we must take ,rain NO signal means No signal dont complain.Somemore this Beyond box is free mah ! Well, rain no signal is a technical limitation and that we can understand...but software appearance and functionality is something they can improve on...And in my case, its not as good as last time. Added on February 4, 2010, 5:07 pmHmm...found a nice place to feedback to Astro...facebook Astro fan  Seems like many stuffs that people wrote on the wall, they got reply on it as well(whether actions will be taken is another matter) This post has been edited by csng: Feb 4 2010, 05:07 PM |
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Feb 4 2010, 05:20 PM
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Senior Member
6,103 posts Joined: Apr 2009 From: Marang, Terengganu 
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Seems like HD channel 2day have distorted delay, like blank picture...
 Update: It's normal again...  This post has been edited by Qash-M: Feb 4 2010, 05:30 PM |
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Feb 4 2010, 10:53 PM
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Senior Member
1,241 posts Joined: May 2009 From: Kl, Putrajaya
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csng...then we have to make them to see and hear from us in here...
anybody know hot to create "avatar picture", we can promote this thread with our avatar picture...get wut i means????alaaaa....like "tube user's" avatar..at the bottom... |
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Feb 4 2010, 10:54 PM
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Senior Member
1,442 posts Joined: Sep 2006
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Has the lead time from request till installation improved drastically? Judging from the significant drop in rants, can I assume Astro has managed to clear Byond's back-logs?
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Feb 4 2010, 11:18 PM
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Senior Member
1,241 posts Joined: May 2009 From: Kl, Putrajaya
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we still hearing long waiting complain here, but we oso hear so fast installation here...so, i think this is not the big issue
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Feb 4 2010, 11:55 PM
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Junior Member
106 posts Joined: Nov 2008
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QUOTE(apexg2 @ Feb 4 2010, 10:53 PM) csng...then we have to make them to see and hear from us in here... How are we gonna do that? Start a new thread like 'Suggestions on improving Astro B.yond'?anybody know hot to create "avatar picture", we can promote this thread with our avatar picture...get wut i means????alaaaa....like "tube user's" avatar..at the bottom... |
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Feb 5 2010, 12:05 AM
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Senior Member
6,103 posts Joined: Apr 2009 From: Marang, Terengganu
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And when is recording option in B.yond is become functional? If it use external HDD, better use like 320GB++...
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Feb 5 2010, 12:29 AM
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Junior Member
224 posts Joined: Nov 2008
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Anyone of you using 5.1 digital audio notice that the sound output from Nat Geo channel is faster than the image? So much so that I have to lengthen the audio time lag setting to 200ms in order to synchronize it. For the other channels, 20ms is just about right. So troublesome just to change the setting from time to time.
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Feb 5 2010, 02:56 AM
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Elite
807 posts Joined: Dec 2009
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QUOTE(Lone*Wolf @ Feb 4 2010, 10:54 PM) Has the lead time from request till installation improved drastically? Judging from the significant drop in rants, can I assume Astro has managed to clear Byond's back-logs? well..4 my case, astro came within 3days after i called for Byond..BUT, because there was a typo error on the installer form on the day he came, astro took another 17 days to correct the typo error. N that also I had to call every 2 days to get my application right up to the management.. Turned out that the installer just return the decoder and my application to the office without filing a report to correct the problem. Finally got a kind and efficient astro employee at cs and a very good customer friendly installer who helped me get my Byond. As 4 ur question, depend on the installer and personnel at Byond department. They will try and woo new customers, but the ones who have problem might get delay and suffer a bit la. Anyway, Byond ROCKS!!! |
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Feb 5 2010, 08:16 AM
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Senior Member
1,241 posts Joined: May 2009 From: Kl, Putrajaya
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QUOTE(csng @ Feb 4 2010, 11:55 PM) How are we gonna do that? Start a new thread like 'Suggestions on improving Astro B.yond'? start new tread is one of the solution...but maybe the thread will oni left the title....erm, how abt we put it in 1st page...and we send email to astro regarding our thread here...hope they will hear from us....thats y i ask threaders to use nice words...hehehe |
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Feb 5 2010, 08:23 AM
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All Stars
15,942 posts Joined: Jun 2008
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QUOTE(apexg2 @ Feb 4 2010, 11:18 PM) we still hearing long waiting complain here, but we oso hear so fast installation here...so, i think this is not the big issue How could this not be the big issue when there exists fast and slow installation at the same time?Something must be wrong in how Astro manages its installation process. How could some get fast installation when others got totally frustrated with the long wait? Is the installation of Byond, a lucky draw process? Sadly I see this as poor management. Rather unprofessional from Astro. Yup, truly sad to see yet another Malaysian listed company who cannot manage themselves professionally. Added on February 5, 2010, 8:27 am QUOTE(apexg2 @ Feb 5 2010, 08:16 AM) start new tread is one of the solution...but maybe the thread will oni left the title....erm, how abt we put it in 1st page...and we send email to astro regarding our thread here...hope they will hear from us....thats y i ask threaders to use nice words...hehehe Use nice words?   What do you mean by use nice words? Isn't it better for everyone to speak honestly and without prejudice their opinions about Astro and its services? This post has been edited by Boon3: Feb 5 2010, 08:27 AM |
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Feb 5 2010, 08:37 AM
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Senior Member
1,241 posts Joined: May 2009 From: Kl, Putrajaya
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im not defending astro...but i ty to make it in balance line......ok, we all can complaint....no problem to complain....but b4 we complaint, we must make homework 1st la...like this....astro byond oni can subscribe through astro HQ oni...wut i mean is the installer not selling it...
ok, then maybe astro hq have reserve the decorder seperately by state.....and oso, they also have limited stock by state la(i think so).... then thats y some people got fast and some not...oni my point of view.....but, please bare in mind, they give us HD service for free until June i think, correct me if im wrong.. But, its not to say we cannot complaint,but consider..hehe....dun fire me.. |
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Feb 5 2010, 10:52 AM
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Junior Member
113 posts Joined: Feb 2009 From: Tawau,Sabah
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QUOTE(apexg2 @ Feb 5 2010, 08:37 AM) then thats y some people got fast and some not...oni my point of view.....but, please bare in mind, they give us HD service for free until June i think, correct me if im wrong.. The additional of RM20 is charge from Apr'2010  |
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Feb 5 2010, 11:43 AM
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Junior Member
183 posts Joined: Jan 2010
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me also not here to defend astro or what. just mine opinion. as u all know, astro installer are all over the states and surely new set of decoder need to distribute first to the astro installer, not based on order. some states must have high demand, some might not and this demand really sometimes cannot predict. surely u cannot ask other installer to cross state to install for u first rite. if u are doing business like astro, sure u wont do that. Pls think rasionally. regarding the matter when got 1 subscriber where information not fill in correctly and astro take more than 10 days to correct it, this one astro need to improve their services. just to share my opinion here, not to disrespect any brudder here...1 Malaysia
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Feb 5 2010, 11:46 AM
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Senior Member
6,103 posts Joined: Apr 2009 From: Marang, Terengganu
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QUOTE(tmsuxxk @ Feb 5 2010, 10:52 AM) The additional of RM20 is charge from Apr'2010 All current HD channel for RM20? Even i didn't take HBO HD, it's still same price? |
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Feb 5 2010, 11:57 AM
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Junior Member
467 posts Joined: Jan 2003
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QUOTE(Qash-M @ Feb 5 2010, 11:46 AM) All current HD channel for RM20? Even i didn't take HBO HD, it's still same price? Yes...even you don't have any HD channel in your subscription. Once you change to B.yond box, you will charge RM20 start from Apr. 2010 |
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Feb 5 2010, 12:59 PM
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Junior Member
34 posts Joined: Jan 2009
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QUOTE(RAMChYLD @ Feb 3 2010, 09:29 AM) Agreed. Although on my Sharp TV, if you press the power button twice fast enough, the TV will ignore the "1" signal and switch on it's back on the last input. My TV is set to expect two number button presses before switching, or wait a few seconds after only one number is pressed before switching. my 1 cannot la even press power tv button no response. any suggest? im using Samsung LCD 4 series 32" |
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Feb 5 2010, 01:07 PM
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Senior Member
1,715 posts Joined: May 2005 From: Klang
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QUOTE(are_joy @ Feb 5 2010, 12:59 PM) my 1 cannot la even press power tv button no response. any suggest? im using Samsung LCD 4 series 32" did you program the remote? |
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