I'm filling a complain to the cfm on this issue. It's rather misleading to advertise minimum guaranteed speed of 400kbps for home plus package and then change to unspecified aka 128kbps throttle speed without mentioning it in the advertisement or promotion. Consumer who does not have the latest info may fall into this marketing scam by assuming that the throttled speed isn't that low. I would strongly suggest p1 to include the new FUP info in their current and future advertisement, flyer and promotion to avoid misleading the consumer. I don't see why anyone in their right mind will signed up for p1 if they know the current implementation of 128kbps throttled speed. P1 really don't know their customer needs and requirement imo.

+1

quite confirmed is throttle to 128Kbps , do google search , you will read more

http://www.facebook.com/p1w1max/posts/10150429761225422

read at the bottom.....

my p1 share ( gpacket ) is getting nowhere....i forsee , lot of p1 user , will be back to the streamyx again....

i am planning too , someone told me , streamyx is not too bad , since lot of the old user , been move to other wireless broadband.........

i will back to p1 one again , if they really care the us , not too strick on throttle....

just sent an email to them, SLOW CONNECTION!

shocking ..... any p1 subscriber got notice from p1 ???

i am loss of confident ......sell sell sell G-basket.... i am loss

I think i destroy my modem by running it over by a car.

Anyone know where to buy a new UH-235 modem (without a plan). Damn sad got a plan without a modem now!!!

how in the world u ran it over ?

Purposely issit?

This is not a load test ok... accidentally drop it in the middle of the road la... The moment a realize then saw a car the crash it...

Anyone selling? Can get in lowyat???

Hi P1,

Just want to ask you one Question:

For Home Pro Package, usage quota = 30GB. 30GigaBytes or 30Gigabits?
1GigaBytes = 8Gigabits = 1024MegaBytes.
If 30GigaBytes = 240Gigabits = 30720MegaBytes.

Why in our account only show 30000MB(MegaBytes)? Where is another 720MegaBytes??? Please clarify, if not, I want to submit Complain to SKMM and KPDNKK because you are cheating customer.




Attached thumbnail(s)

need to get from p1 ASP lor...

Mister Lowyat P1, regarding that pro-rated fees, indicates * [Date B - Date A] days X [Monthly Fee/Number of days in that particular month]
Date A = Registration Date
Date B = Bill Date

Does Date A consider as start of using the internet or start of the day I called to P1 that I wan to register?
If so, then the 1st bill, I lost 7 days to P1.
If not, then when I register, I wan that modem on that day but P1 cant send on that day. So how?

Will P1 rebate me back my 7 days of non-usage internet?
Well, P1 offers using internet , right? Must be fair ma...since you ppl charge so expensive.
7 days also want to cheat...

At least streamyx will rebate back..

This post has been edited by spotlifter: Mar 18 2011, 11:20 PM

well...
it's 30 GB btw....
and where do u get the timetable...
hmm just just asking....
by calculation, shudn't be 1G=1000M???
so which part of it that p1 cheat???

and y u never complaint about getting 19.xxxx for 20gB hard disc....

the throttling speed is already unstable and slow..now wanna reduce it more..sheeesh..mau potong la camni..jumping ship next month

If i buy this package http://www.p1.com.my/Highlights/Highlights...s_HomeLite.aspx

Then first month i need pay how much?

2nd month how much?

3rd month how much?

The ads is confusing me.

Home Pro package.

Account Number : 104347034

How can we still get this kind of service in the 21st century?

See for yourself the speed, low low speed, that is! Average about 300kbps.

FYI, I am not living in the jungle. The signal strength is 90%

If there is no improvement in a week, I am going to downgrade to Home Plus as the contract is till October.

This way I save RM40 per month for the lousy service.

Hi Channel84,

we appreaciate ur comments and we will definitely will Highlight to our marketing dept for the future and current advertisement.
The new throttle speed is to actually to protect our loyal customer who has been with us as the 90% of P1 subscriber do not finish their FUP within the stipulated period.

We had to resort to throttle speed as P1 dont block P2P or other file sharing applications.

***** WHY IS A FAIR USAGE POLICY REQUIRED *****
P1's W1MAX service is a shared broadband service, whereby the connection to the internet is shared between multiple users. The service is shared in order to allowP1 to offer affordable packages which will meet the requirements of the majority broadband users. The price of a dedicated service (not shared, usually referred to as a Leased Line service), is normally too expensive for the most Internet users who use the internet to surf lightly, read and send emails, occasionally upload and download files and stream videos.

However, a very small number of customers would use their broadband service excessively; resulting in decrease in speed, quality and reliability of the service offered to the rest of our customers.

It is estimated from the usage pattern from P1 and other broadband providers' data, that approximately 1% to 3% of broadband customers can use up to 30%-90% of the available broadband capacity. Excessive users frequently download and upload large number of videos, very large files and use "peer to peer" (P2P) and file sharing software throughout the day.

P1's Fair Usage Policy manages the broadband network from excessive users in order to maintain a fair, high quality and reliable level of service for the rest of our customers.

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Added on March 22, 2011, 10:33 amHi Boy96,

Could u PM us ur acc no for us to check our connection status.

TQVM !!!

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Added on March 22, 2011, 10:41 amHi BillyTea,

U can purchased the modem at our Technical and Service Outlet
Locate the nearest outlet via http://www.p1.com.my/support/AuthorisedP1R...iceCentres.aspx

The price for UH 235 is RM 199.

Do let us know if u need further assistance. TQVM !!!

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Added on March 22, 2011, 10:46 amHi jnal84,

Could u drop us ur acc no for us to check on ur acc status. TQVM !!!

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Added on March 22, 2011, 10:49 amHi spotlifter,

TQ for ur feedback. Could u drop us ur acc no for us to check on ur billing issue. TQVM !!!

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Added on March 22, 2011, 10:59 amHi MNet,

Tq for your interest on our product.
Referring to the promotion : http://www.p1.com.my/Highlights/Highlights...s_HomeLite.aspx
You will sign up for 12 month contract with DS 300 modem.

Your first bill will include:
Activation fee (is applicable)
The pro-rated current month's subscription fee
One month's subscription fee in advance

For more clear information on the charges. Refer to link and your interest product is under name of: LITE (50% Promo
http://www.p1.com.my/Highlights/PDF/First_...e_Go_280111.pdf

TQVM !!!

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Added on March 22, 2011, 11:20 amHi alvpkl,

We truly regret for inconvenience caused at ur end.
It was nice speaking to you. Kindly monitor on ur connection status as per conversation.

Do let us know if u need further assistance. TQVM !!!


This post has been edited by Lowyat_P1W1MAX: Mar 22 2011, 11:20 AM

hi P1,

i've been getting this kind of speed since subscribing. fyi i'm using the home pro. need to get this sorted out asap.

Hi, can you check for me the status of case id:493388. It has been filed a few days but nothing have been heard from p1 yet.

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Added on March 22, 2011, 12:17 pmCount me in bro, I also wanna submit a complain for misrepresent to me that I will be entitled to the 50% discount while during the trial period but then when I am totally bound by the contract, they just turn around and say sorry but we cannot give you now

This post has been edited by bongeric: Mar 22 2011, 12:17 PM

Hi dethro,

Kindly drop us ur acc no for us to check on ur connection status. TQVM !!!

hi Lowyat_P1W1MAX,

really appreciate your response. my acc no is 105188692. tq.

Re-post. Hi, can you check for me the status of case id:493388. It has been filed a few days but nothing have been heard from p1 yet.

This post has been edited by bongeric: Mar 22 2011, 01:15 PM