STOP IGNORING MY INQUIRY!

Hi valquisser,

Kindly drop us ur acc no to check and update u accordingly
Tqvm

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Added on December 2, 2010, 5:44 pmHi imiharrima,

First of all, we would like tender our sincere apology towards the inconvenience caused to u by our end..
Pls drop us ur acc no to us in order for us to investigate and retify our mistakes

Thank you and hv a nice day ahead

This post has been edited by Lowyat_P1W1MAX: Dec 2 2010, 05:44 PM

my acc no - 102406022

My account number - 103971867

and another question, can i cancel this portable modem package?

This post has been edited by imiharrima: Dec 2 2010, 10:47 PM

hello lowyat p1 wimax I am dissatisfied streamyx user and thinking of switching to p1 wimax could you check if my area is coverage ? I am living in Setia Alam Shah alam area.Previously a few months back they were doing some promotion of the wiggy around my area I wonder if there is a p1 wimax center located around my specified area. Thanks for answering my question

Can I upgrade my current 1.2mbps to the 2.4mbps 30GB cap WITHOUT signing a new contract? 20GB is just not enough...

HELLO! ANSWER MY QUESTION PLEASE FOR THE LOVE OF LOUSY SERVICE.

I just subscribe Home Plus package with add-on 2 days ago, the DX modem works fine, but wiggy got not connection. I would like to cancel the add-on. I had called the support line for whole day, no one pick up. Can some one help? Thanks

i just brought P1 wiggy Prepaid RM199..
i facing a big prob..
em..Mine p1 reports a strong signal but after "Connecting..." for a while always says "Connect failed."
wats going on?
its tat my new modem faulty?
If i wana request a refund within 1 week can ma?

Report Number : C-314120

They have obligation to not answer to any question that post a threat to their service...

They are paid to do so, u should just give... instead of this

Just call their customer service, they will have to answer ur question directly...

If they avoid your question, ask for their name and report to the MCMC,
then MCMC might terminate the line for you for FREE...

will do boss. I cant believe these people. Even their online chat service in their site connected me to a lousy rep.

Hi valquisser,

We are sorry that you are unable to change package. As per our term and contract. Change of package is not allowed.
However u can purchase the SUPER Wiggy separately or u can ADD ON to your current Home Plus Package


SUPER Wiggy : http://www.p1.com.my/wimax/wiggy_packages_ref.aspx

ADD On : http://www.p1.com.my/wimax/superbroadband.aspx

Do let us know if u need further clarification.

Thank you : )

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Added on December 7, 2010, 2:00 pmHi imiharrima,

We hv attend to you.. It was nice speaking to you.

Do let us know if u need further assistance. TQVM !!

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Added on December 7, 2010, 2:07 pmHi Laguna,

Kindly provide us PM us complete address in order for us to check on ur coverage area.
Alternatively u can ur coverage via our website : http://www.p1.com.my/wimax/coverage_ref.aspx

if your are looking for our nearest outlet. Kindly refer : http://www.p1.com.my/support/AuthorisedP1R...iceCentres.aspx

Do let us know if u need further clarification.

Thank you and hv a nice day

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Added on December 7, 2010, 2:18 pmHi Boy96,

Yes, U can perform and upgrade without signing for a new contract...

If you need more clarification kindly provide us ur acc no and we will assist u further. TQVM

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Added on December 7, 2010, 2:47 pmHi Mikeshashimi,

Sorry that we had overlook on your timeline of your comment. Kindly refer to below feedback to your query.

1) What are the procedures to Terminate my contract/service?
- The procedure to Terminate an account under will done upon customer walk in with the modem + clear the remaining outstanding + Termination fee RM 299.00
2) What penalties will I be charged? (how much?)
- RM 299.00 Termination Penalty
3) Can I do it anytime?
- Yes, you can if u agree for abv charges.

ps: I am using the 1.2mbps package and completing 1 year of my 2-year contract.

Do let us know if u need further clarification.

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Added on December 7, 2010, 2:57 pmHi tianchoon,

Kindly drop us ur acc no to check on ur connection issue.
Regarding the cancellation of the ADD ON WIGGY cancelation.. U can do it anytime as the ADD ON is tied to any contract.
All u need to do is to walk at our Technical and Support Partner and return the WIGGY..

However, We would suggest to walk in our Technical and Support Partner to test on WIGGY modem.

Do let us know if u need further assistance. TQVM

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Added on December 7, 2010, 4:11 pmHi neosx88,

It was nice speaking to u.
Do let us know if require more information..

Thank you and hv a nice day ahead


This post has been edited by Lowyat_P1W1MAX: Dec 7 2010, 04:11 PM

guys, im having frequent disconnections
and it seems that i m having difficulty connecting my pc to the modem
im using the dx-230
any ideas?
thx

anyone from SP, Serdang (UPM) n Johor Bahru (Near larkin) area, mind if i know ur review about the connection?

Download rate (Using IDM o other ddl software)= ? kb/s
Disconnect frequency = ? times per day
If exceed the quota, what wil the speed be? (half of the subscribed 1)
How is ur connection after three months usage?

I need all this info because i have seen many bad feedback form the customers and i am in a dilemma 2 subscribe.

Can anyone provide me with P1's contact details? A bit frustrated at the moment.

My story: Well, I tried the free trial last month, and returned the modem before the grace period. I went to Tesco Puchong to return the modem, the guy in the booth said I can come here and collect my refund in one month's time.

One month has passed. And I went back to Tesco Puchong yesterday, only to find out that there is no RM100 cheque waiting for me. They told me to refer to P1 headquarters in PJ, which is by no means, close by to where I am staying. Getting to Puchong itself was already a hassle for me. In addition, I really don't have all the time in the world to go down to their headquarters, which is only open during office hours.

All this just to collect a damn cheque.

This post has been edited by gaeria84: Dec 8 2010, 12:28 PM

Hi qwen234,

Kindly drop us ur acc no, we will check and assist u further.
TQVM

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Added on December 8, 2010, 1:48 pmHi ddr3,

Kindly PM us the complete address to check on coverage or u can do it yourself via our website : http://www.p1.com.my/wimax/coverage_ref.aspx
Disconnection and download rate are based on the coverage area..
we hv few packages available. different package different throttling speed.
we did check coverage at UPM, serdang and Larkin, Johor Bharu is not exactly fully covered by P1

Do Let us know if u need further assistance. TQVM

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Added on December 8, 2010, 1:51 pmHi gaeria84,

Kindly PM us ur acc no / IC no to us and we will investigate and update u accordlingly.
Tqvm

This post has been edited by Lowyat_P1W1MAX: Dec 8 2010, 01:51 PM

Hi P1 rep,

Its already been a month my internet connection stay at weak(red only). My connection is really slow. Much more slower than a dial-up. Please check and reply me asap. If its not resolve, put me in the waive list.

My account no : 101475515

May i know everyone in setapak area have facing slow connection like me?

Dei, why la wanna throttle the torrent speed.

why the heck the connection of p1 so unstable recently??
this is getting more and more annoying.
anyone staying in wangsamaju having same problem?

my account no: 103851101