i doubt they will take action even if we complaint, they want us to think "oh for once they're gonna have a bloody conference"

Yup, kuzumi...you have a point there but at least now we can actually talk some sense (although maybe a waste of time)...

*we need response & this is the time that we can actually acquire some response from them...just 'hentam' TM kaw liao...

second that. and of course also improve streamyx performance at peak hours lah... office hrs visit where also slow...

i hope somebody record the whole meeting with a mp3 recorder or what so ever.

it can be a threat to them to improve the service if thing that has been said is not accomplish

I have a question here, please voice out for me!

Why whole malaysia ISP only provide brandwidth+ Fees which similar to tmnet? I believe some of them have capible to provide us better speed and lower fees!!



This post has been edited by oooooo: Jul 15 2009, 04:20 PM

In fact, i'm actually pushing them to invite the senior staff from MCMC to attend to the conference. Email has been sent to their GM and all AGM while CC to MCMC's top management staff. We'll see what's the outcome.

If MCMC is there, then no need to record already. One more thing, i don't think the information collected from the total complaint channel provided by me is sufficient enough. Hope MCMC has other record for the pass few months.

What they need isn't limited only to speedtest. They need trace route more than any other piece of data. Because, there're important information within the trace route result that will allow MCMC to dig into the root and push TM to solve their issues.

Information is posted there at webdesignempire.com/form/

Hope it helps.

Well I was wondering since they knew that we're already tormented by their bad service, why are they still calling an audience to have a questionnaire session with them?

Are their top management just sitting with their heavy bottoms in the offices not knowing that is happening to the public?

My guess is that they're just trying to use this opportunity to advertise themselves further. Don't you see that most of the invited guests are mainly bloggers and complainants?

Mind you TMnut, the ones who knows your network problems are more than just bloggers who make themselves known to the public.

Get the DAP IT manager that sent a letter of complaint to the editor to join in? Maybe some 'rockets' up their high management arses will get something done.

This post has been edited by SweetPuff: Jul 15 2009, 06:48 PM

In the first place why didn't they invite the DAP IT Manager to the event?

Instead they're inviting kid bloggers to those events.
Why?
That's when they use this golden opportunity to do advertising and hope that this kid bloggers go home and blog the good news.

They've expected this and those TM directors have prepared top spokespeople on the stage to answer your questions.

agreed.

Haha DAP logo!

\


where is TBC?
if got time i go there to support also.....
with shitmyx banner.

Print size: EXTRA LARGE

TBC = To Be Confirmed lah, bro.

Wtf.... so big enterprise and just so tiny conference still not decide the location yet... wtf efficient they r.

Didn't read the rest of the thread but I'm really annoyed that stability regarding connection to Valve's Steam service is extremely flaky. Download speeds are pretty horrible too. Can you please ask them about this? It's not like I'm downloading pirated games here; I'm paying for both Streamyx and the games I'm downloading through Steam.

Thanks, mate.

They scared we bring 100000 users with parang to chop them. Lol.

Btw, 218.111 slightly better today, my speedtests done and recorded everyday, how about you guys?

Btw, anyone knows a free traceroute software i can use? Tracert command doesnt work with TM anymore..

TM, can you review your help desk call log to identify repetitive problems?

IMO, this is another PR stunt by TM. Similar to what cameltoe said. We usually don't know what is going on till later. Maybe TM has planned something already. For example new packages or something to do with HSBB or whatever. They will then outline some great plan and roadmap that they have in store for users so that users will bear with all the inconveniences for now.

We have seen this already with webdesignempire meeting with TM. Nothing really came out of it. Then after the meeting with MCMC, there seems to be no results either. Now TM wants to meet with some users, after about 4 months of problems?

What do they want? Feedback on the problems? I think thousands of calls have been made to support about all the problems, and they don't know about the problems?

What do they want? For users to give them ping, traceroute and speedtest results? They have equipment to monitor and troubleshoot their network problems and don't really need users test results. They can use any home / corporate Streamyx lines to do their own testing if they want.

What do they want? For users to tell them that their DNS is having problems? These can be monitored by TM themselves and don't need users to tell them.

What do they want? For the users to tell them how to solve the problems? If they are not capable, they can hire some outside engineers to do that for them. They don't need user input.

This is some PR stunt. Exactly for what, may only become clear to users later on. It been approx 4 months that users have been complaining about one thing or another. TM has not been forthcoming with proper explanations. Nor have they offered any compensation to users across the board for the poor quality of service.

In a way, it seems several users have upgraded to 2 or 4Mbpackages to get better speeds. Just because users think that the 4Mb package gives the "better" IP range, some have jumped to that package. I did say sometime back that if users start doing this, there will be a slow down there. And it seems some users are finding that out now. In fact, maybe now the other ranges have improved speeds because the heavy users have moved to the 4Mb IP range.

This only means that TM still benefits even though they are not providing quality service. When they have nothing to lose, they may not make any attempts to solve the problem quickly.

Imagine you pay eg RM88 and don't get good service. Instead of somehow being punished for that, they get RM160 instead... If anything, all users should downgrade to 512K causing them loss of some revenue. Improve the service and users will upgrade back again.

I have said this many times. TM has their own plans and working on their own schedule. Whether that inconveniences users seem to be a secondary matter to them. Do you really think that they have only now after 4 months realised that users are having problems and want to do something about it?? Maybe they just want to meet to buy some more time to do whatever upgrading they are doing.

Having said all that, I hope whoever attends the meeting will post in full detail of what took place.

what we need is transparency in their service. They need to let people know if they are blocking what and from what time to what time. This way we would know if something is due to their capping/blocking or network issue.

For now, they are just hiding behind their protective shell. Even delaying for a simple conference is already showing they have lots of shitz to hide.