ohhh, really never experienced this before as a buyer/ seller... It could be very frustrating to a seller! >,<
Thanks for the advice that we could check from Poslaju if that person who received the parcel left their name and I/C. But just afraid they simply write a surname or give the invalid I/C number. (if they intended to receive even know it's not their own parcel)

The posman will know who he sent it to and can trace back.
Happened to me once, called up Poslaju and they solved it for me. Cause of it: Wrong address.

This post has been edited by lhongwuh: Nov 16 2011, 01:51 AM

Try to write an official email to PosMalaysia and Cc your customer in the email. Sometimes, when my parcel goes missing momentarily, I always Cc my customers in the email so that they are assured that I am not cheating them.

You can also call the customer service for faster response but remember to get the name of each person you have talked to. After each call, better write an email to PosMalaysia and said things like referring to my conversation with who and who regarding the what what matter, I hope to receive your response soon. Remember to cc your customer in as well.

Continue to bug PosLaju people and ask them to track who took your parcel!!

Good luck!!

MY TNC i say after shipment posted if anything happen lost or etc.i wont take full responsibility.but i sked that person will badmouth me and my sale will drop..i even check the person ic.i had tell them.they say need 3 day to siasat it.it a shop actuallly.

---

Added on November 16, 2011, 10:27 amyea very frustrating now me.it not my fault.i provide all the info correct way.and yet still the parcel got ppl sign off.hope that guy is a good guys.why this will happen to me.just a small bussiness man...haizzzzzz

---

Added on November 16, 2011, 10:29 amicic.how many day they search for you?you direct call the pos laju center or hotline?need to know more info

---

Added on November 16, 2011, 10:30 amwhat mean cc?i will bug them every minute by now.is work if you email them?

---

Added on November 16, 2011, 11:35 amthings getting complicated now.the customer called me and say.the person who take her parcel is a uncle.but then the uncle had give the parcel to an unknow malay.the uncle tot the malay guy is my customer worker.haizzzzzz....uncle uncle uncle

This post has been edited by kenny1807: Nov 16 2011, 11:35 AM

Hmm... Then, the problem is not yours anymore. The fault on both PosMalaysia and the uncle, for simply giving the parcel to unidentified people. Let the customer deal with the uncle him/herself.

This post has been edited by giggly02: Nov 16 2011, 11:52 AM

yea that right.but the customer keep call me to pay back her.damn it

---

Added on November 16, 2011, 2:52 pmthx for all comment.finally my case is settle already.my customer say the wrong person that sign the person will give back to her

This post has been edited by kenny1807: Nov 16 2011, 02:52 PM

---

Added on November 16, 2011, 2:52 pmthx for all comment.finally my case is settle already.my customer say the wrong person that sign the person will give back to her

[/quote]


good for you. but getting this kind of costumer is really headache-ing...

[quote=billytattertons,Nov 16 2011, 04:57 PM]

---

Added on November 16, 2011, 2:52 pmthx for all comment.finally my case is settle already.my customer say the wrong person that sign the person will give back to her

[/quote]
good for you. but getting this kind of costumer is really headache-ing...

[/quote]
yea.is really heahache

I didn't know flyers are now only available to registered accounts. Used to be free so I still have quite a number with me. But I guess now I won't be able to get it anymore after I finish this batch.

Is it? My recent post to EM was delivered the next day and customer was very happy.

There was once where my buyer didn't receive the parcel and Poslaju returned it to sender (me).
I called Poslaju and questioned them of course. Made a report and everything. Took them days to answer my question despite me calling them everyday to ask.
So for my case, it seems that the person didn't recognise the recipient name and hence rejected the parcel. I asked the buyer and we settled it so she paid for the fee to repost the item again but this time send it to a different address, probably some problems at her work place.

The report that they gave me was quite detailed as well. Who the person that they talk to was, how they looked like, how the delivery place look like, upstairs downstairs left right what shop cause it was a shoplot and I thought they delivered to wrong address.

anyway i got 1 question what is M DROP???i track the number it said successful delivery but i dint receive any item from them???plz help.....

I just got 5 medium sized flyers from poslaju centre yesterday. and i don't have registered account.

A few pieces they will give one, but for many of us 5 isn't enough, as we send out more than that one shot.

M Drop? ... anyway if u haven't receive the item please call them immediately

I just got about 50 from poslaju glenmarie today when I asked. I asked now cannot get flyers edi? Then the guy say "boleh!" and pass me a whole handful of medium sized flyers. I did not register with them either but I frequent there almost every alternate day.

May i know whats flyer? The form for poslaju?
Do i have to pay for it?

Whats the difference between the rate of poslaju and pos daftar?

the flyers' the pos laju courier bag. no, you don't have to pay for it, if you can get it.

for the difference in rates, go check out the pos malaysia website.

Flyers are like plastic bag which comes with 3 different sizes to put the things u want to post in.
it's not the poslaju form.

Okay. Thanks guys!

if i want to pos a parcel, can i get the box from pos laju there?

I don't think all post offices carry those material, but if you go to bigger post offices/pos laju centers they should have them.