help me, i need to change a Housing for my N82, where?? which shop? how much?

ermm..
does anyone also facing the same problem??
when received a sms, it din't ring and vibrate at all..
the symbol of a new sms also not showing anymore..
need help o...

Hi all, seeking out opinion on a RMAed nokia n82 phone.

i brought my quite new (3 months since bought) nokia AP phone for warranty directly to the service centre. upon receiving back the phone, i noticed a whole list of problems namely the following:

1. deep scratching on the inside housing of the phone at the LCD screen area
2. my memory card door is damaged to the point that it's difficult to be kept closed
3. inside of camera lens section is dirty with smudges of finger print
4. my lcd is now cannibalised. the color is washed out, staring straight at the screen will produce significant glare. the only way to counter this seems to be to look at the screen at at least a 30 degree angle in order to see the screen properly but even then, the color is still washed out. example: real white color looks greyish instead.

of course i complain all the top 3 issues to them (no. 4 i've only really noticed when i actually brought my phone back) but they only opened up the phone and clean the inside of the camera lens section.

the rest they say the phone was handed to them in such a condition in the first place. i can honestly say that before handing to them my phone, all the listed problems above never existed. so it is a case of my word against theirs.

The question:

what do i do? is there any way to resolve this problem? is it that if return my phone for warranty again they will get angry and damage my phone even further before returning to me? anyone got any ideas on what i should or could do?

Serious discussion and replies please.

why was the phone RMAed? LCD problem?
from wat i see, its a case of bad service center.
unless you can build a strong case, physical damages to the phone, cannot be undone and will not be replaced by them.
for our info, which service center is this? mind providing a name and address?

for the lcd, is it the brightness setting?
or u can bring it to another center and have them look at it, might be a bad connection or something.

This post has been edited by nghj: Sep 23 2009, 07:25 PM

camera problem was the reason to go for RMA. which service center? pacific service center at upper ground floor of low yat.

i'm sorry but i'm a bit knowleadgeable on gadgets and electronic stuffs and so i can clearly confirm that it's not a simple brightness setting. i can only speculate that either the backlighting is fixed improperly or that the LCD of the phone itself is screwed up or broken.

i can't bring to any other service center. this phone is still under warranty and hence i can only bring back to this particular service center to try and fix it. if i send to any other place, my warranty is voided. my problem is that if i bring this phone back to them, i'm afraid that they're going to cannibalise it more and more. i've heard of stories whereby shops will actually take out the good parts of your phone and replace it with lower quality ones. furthermore, they can continue to damage my phone physically and keep claiming that when i send in my phone, it was already that way.

i can raise my voice and kick up a storm but at what cost? the lost of the possibility of my phone being fixed while under warranty?? do you get my situation here?

welcome to malaysia..

my phone memory is low
how to dlete it

message is 96mb-->is there anyway to change to m.card for msj?

and memory in use 126 mb,what is memory in use?can't find..

can nokia n82 record a conversation.if need a software please recommend me

you can always complaint to NCCC

customer have Rights u know..

looks like for now, everyone has to be on the lookout for ap units from pacific. its also the first time i heard of them, normally i jz go for comsat.

looking at the state of the phone, u might have to bring it in for another round of servicing for the LCD only, claiming that you have no idea whats wrong with the lcd and have them look at it. the other way is, to really bring it to another shop. doesnt matter if it will void the existing warranty, the original service center is already as sh!tty as it is and you cant expect anything from them.

This post has been edited by nghj: Sep 24 2009, 09:46 AM

ebackbone,

I guess there is nothing much you can do. It is an AP unit.

1) Complain to NCC, tribunal case, etc. Legal way, you are not going to win. The scratch marks, battery, wear and tear cannot be claimed. You back to square one.
Worry and headache for you.

2) Submit back to the shop for warranty. You have to wait long long. No results. Nothing fixed. Phone gets worse. You can't use the phone. Warranty lapse. They may continue to cannibalise your phone
Worry and headache for you.

3) Send to other shops to fix. Void warranty. Cost maybe be more than half the price of the phone to fix everything. May not worth it. May not be 100% fixable also.

My suggested solution:
Either take one of the steps above. Or live with it. That's the price to pay for AP unit when problem happens.



To all the rest,
AP unit may be cheaper, only if no problem happens. I always suggest ppl to buy from authorised shops for phones >RM1k.

Just consider the extra you pay over the AP unit as buying insurance. When problem happens, you can bet on Nokia and legal ways to support you for part replacement, even if you have to take the long legal way.

Actually, the reason i went with AP was that Nokia original warranty is only for 1 year whereas the AP is 1year and a half and when the warranty is lapsed, either way you will still have to pay to fix your machine so i thought it would be better to go the AP way because longer warranty and in the end still need to pay to fix the machine regardless.

Thanks all for your replies. Will now consider what is the best path to take.

So for all those who is thinking of getting a good nokia unit especially the out of production n82, you should know which AP warranty shop to avoid now.. cause your pretty decent mobile going in may come out differently!! The people working in that shop is just plain terrible at repairs. When i think about it, it's terrible to fix a mobile phone at such below par levels.

About the AP 18-24 months extended warranty, I don't believe in it as per all the feedback I hear over the years, including yours now. When problem happens, whether in 1st month or 23rd month, it is still the same problem to get it fixed and headache as you mentioned above, again and again.

I will still pay higher for a shorter and standard 12 months warranty. No hanky panky. No free lunch.

12 months warranty is standard for most normal branded electrical goods like Dell, HP, Sony, Panasonic, Philips, Toshiba, LG, Samsung, etc. e.g. PC, notebook, TV, fridge, washing machine, playstation3, wii, etc.

If indeed it spoils on 13th month, it is time to pay myself to fix it or buy a new one. I have encountered several times electrical things spoil on 13th-14th month. But I also encounter things spoil within warranty, and so far I recall I don't have a very big headache about claiming warranty. Just some standard process only and I get it fixed, no scratch, no swap parts, no hanky panky.

If I don't get it fixed, I'll complain to their principal, and they will take action towards their local distributor/vendor on support/maintenance. So far I don't need to go into legal process yet.

the duration of the warranty and the successful claim is different..
can give longer warranty period and also a lot of story to void the warranty..

you are right ! if they don't want claim for you they will then give a lot excuse to ignore you

remember last time wanted to claim my AP set thru warranty company , at last they came out with a unacceptable excuse to chase me out



This post has been edited by antho1: Sep 24 2009, 10:20 PM

can you elaborate more what excuse they give to avoid giving the warranty?

the screen looks grey-ish?
same here. hav to look 30degree for an ok-view.
and the lcd is dirty (dust, fibre), i think someone already opened it up for an unknown reason...
hell, it is a 2nd set phone hehe.

show you one example, if you phone have scratch(es)(what ever), can give you the result is drop damage or impact knock, sorry your warranty is void..

i think the business setting and strong competition at lowyat is also to blame for the irresponsible AP sellers. They'd do anything to earn an extra buck or two. In a better environment, i guess AP sets should be able to provided a more affordable price.

This post has been edited by nghj: Sep 25 2009, 08:47 AM

It is a supply and demand issue. When there is demand from ppl (customer) for cheapest set with all original stuff taken out, this is the result. You pay peanuts, you get monkey phones. If the phone has no problem, then you save the extra money. But once it has problem, nightmares come. They may replace your AP phone with another phone, and continue sell the AP phone to someone else, which will be another unlucky customer. Especially when it has intermittent problem which you can't detect when buying. In this way, they get your cash to rollover, while you got nothing (no phone) to use while they just put aside and say wait, fixing. When you come, they pass you the same phone, nothing fixed. You use 1 week, come back again, keep in their shop for another 2 months, meanwhile getting trash left and right, cannabalise for parts, etc. Continue again and again...

If there is no demand for AP set, e.g. like Singapore, then all will be sell at near similiar price, with extra goodies thrown in by the seller to attract customer. When problem happens, no hanky panky. They must fixed it, otherwise complain to principal and the distributor/reseller will get warned or contract terminated.

i believe regardless of ori or AP phones, there's part of the amount money paid does not go into the hardware and the product, but for the future service. ORIs are more expensive bcos they have more centers everywhere, while AP area is limited.

The point is both should have proper after sales service. I think that irresponsible use AP the squeeze every single buck out of us. How can there be no waranty when that is what u promised the buyer in the first place? why dont u just say "ok, i sell u cheap phone, cheaper much that nokia shop, but if spoil, u dont find me".