QUOTE(nghj @ Sep 23 2009, 07:24 PM)
why was the phone RMAed? LCD problem?
from wat i see, its a case of bad service center.
unless you can build a strong case, physical damages to the phone, cannot be undone and will not be replaced by them.
for our info, which service center is this? mind providing a name and address?
for the lcd, is it the brightness setting?
or u can bring it to another center and have them look at it, might be a bad connection or something.
camera problem was the reason to go for RMA. which service center? pacific service center at upper ground floor of low yat.
i'm sorry but i'm a bit knowleadgeable on gadgets and electronic stuffs and so i can clearly confirm that it's not a simple brightness setting. i can only speculate that either the backlighting is fixed improperly or that the LCD of the phone itself is screwed up or broken.
i can't bring to any other service center. this phone is still under warranty and hence i can only bring back to this particular service center to try and fix it. if i send to any other place, my warranty is voided. my problem is that if i bring this phone back to them, i'm afraid that they're going to cannibalise it more and more. i've heard of stories whereby shops will actually take out the good parts of your phone and replace it with lower quality ones. furthermore, they can continue to damage my phone physically and keep claiming that when i send in my phone, it was already that way.
i can raise my voice and kick up a storm but at what cost? the lost of the possibility of my phone being fixed while under warranty?? do you get my situation here?