very disappointed with UD. initially i contacted 2 diff KC guys here, steve and later UD. Steve met me at my place before reno started but din come back to me after that at all - no worries.
UD had very good service before installation, whether its at their showroom, or meeting up to do actual measurements, quote adjustments, even up before installation day, they called to remind that they will be coming. even the delivery guys called on actual installation day (Thurs 23 Dec) to confirm the time etc.
as I was at work, my parents were around to help monitor my house reno. apparently the installers were not the "primary" UD team, whatever that means, due to the rush to complete their orders. As a result, the installation was total CRAP:
1. melamine lamination was poor, certain portions looked like it was peeling off the board
2. screws were exposed because another board to cover it up wasn't installed.
3. my hood's chimney was bent and scratched, and the covering was not flush with the chimney, meaning lizards, dust, cockroaches etc can enter the chimney from the top with ease
4. other panels were poorly installed, dirty, or "swollen" from moisture exposure etc
the best part was this was only my wet kitchen. due to some confusion on UD's end, my dry kitchen never arrived. my parents were totally pissed as we were planning to use the new kitchen oven to roast a turkey (foh kai) for Christmas dinner (i'm not a Christian, but just for fun), but end up we just went out for steam boat (foh woh). Even the wet kitchen hob wasn't installed, i have no idea why. the installers just sed dunno and left.
Patric was uncontactable until late night and agreed to meet on 24 Friday at my place to check it out. He admitted it was their mistake for messing up the orders and agreed that the entire installation was crap - i demanded and he agreed to replace the entire set of cabinets with a new set and promised to have the replacement and dry kitchen installed on Monday 27th. Still waiting to see how that goes, but thank you UD for screwing up my Xmas weekend. anyone wants pics?