TMNET & MCMC Top Guy Discussion Session, Finally TMNET agree to hold a discussion
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 May 9 2009, 10:39 AM
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#1
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Junior Member
388 posts Joined: Oct 2006 From: lrtwey 
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QUOTE(webdesignempire @ May 9 2009, 10:28 AM) - TMNET's Best Effort Policy which TMNET's staff use as a "shield" whenever we drill to the root of the issues. Malaysia ISPs always use better effort as 'explanation', but results from their best effort are so bad that services are unreliable and/or unusable. In addition, cost of broadband in Malaysia is not low (absolute and relative to quality of services) |
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May 13 2009, 08:27 PM
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#2
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Junior Member
388 posts Joined: Oct 2006 From: lrtwey
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QUOTE(webdesignempire @ May 13 2009, 11:02 AM) Guys, 1. Thanks webdesignempireSome progess updates. Spoke to TMNET's staff, Ms. Norehan. I had her verbal confirmation that 1. their Vice President (VP) will be in the discussion and the VP will be able to say "yes" or "no" on the issue we're going to discuss. 2. It will be a closed door meeting. I had made my initial objective to them including the issues we're facing. Secondly, i've requested, in fact, insist TMNET to announce whatever conclusion made during the coming discussion via either the press conference or press release. MCMC and PMO's PCB (Public Complaint Bureau), both of their boss is following up the case and the discussion. One things that makes me wondering was, during the conversation, Ms Norehan, told me there'll be a "good news" in the discussion. Even though, i'm wondering, i told her that the only good news to me is when intended result had become a reality. I'll update you guys when i have the latest updates. 2. This is a pivotal case whether the direction of wind is changing not only in the wild (disenchantment) but also in the "mainstream" (attitude of Malaysia service providers) |
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May 15 2009, 08:36 PM
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#3
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Junior Member
388 posts Joined: Oct 2006 From: lrtwey
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QUOTE(lamode @ May 15 2009, 08:06 PM) even if it turned out to be good news, i believe we won't see the reflection anytime soon... soonest would take half a year to a year.... zzzZZZ IMHO, such attitude is not helpful. Most Malaysians have a good grasp of realities. Any improvement is better than nothing even the intangible, e.g attitude towards customers. |
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May 28 2009, 05:16 PM
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#4
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Junior Member
388 posts Joined: Oct 2006 From: lrtwey
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Jun 4 2009, 01:38 PM
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#5
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Junior Member
388 posts Joined: Oct 2006 From: lrtwey
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QUOTE(webdesignempire @ Jun 4 2009, 12:42 PM) Hi guys, So we (consumers) face two issuesSome updates for you. Around 30 minutes ago, I've receive an email from TMNET proposing some alternatives on the "time-limited" "quick-fix" to my customers who affected by their services. However, i've rejected the offer in a gentle way (as a "reward" to the AGM's efforts in solving the matter asap). My stand point is clear and firm that should there be any "quick-fix", it must comes with the following condition: - Zero top-up, meaning no extra cost incurred. - Offering MUST NOT only to specific group. The reason is simple, TMNET corporate responsibilities have to be implemented and fulfilled. Example of corporate responsibilities (or any terms you might call it), HP collecting back notebook batteries that has factory defects and replace it with brand new one at NO COST. This is what i called corporate responsibilities one must have. Guy, you'll know what i know from time to time. Thanks for your follow ups. 1. Willingness of service provider in providing agreed service and service level 2. Costs of the agreed service and service level, e.g. any hidden charge I think GLCs are under 'pressure' to meet KPIs. Since the slow economy may prolong, to 'paint' KPIs, corners may be cut and consumers may be asked to pay more to receive original service level. Do not be surprise if power supply become 'unstable' or pipe water suddenly very 'dirty' |
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Jul 3 2009, 04:01 AM
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#6
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Junior Member
388 posts Joined: Oct 2006 From: lrtwey
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If MCMC wants trace route, provide your test id
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Jul 3 2009, 11:52 AM
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#7
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Junior Member
388 posts Joined: Oct 2006 From: lrtwey
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QUOTE(webdesignempire @ Jul 3 2009, 11:48 AM) Thanks alot for the link. But what is the test id, how to obtain one? For each test, an id is automatic generated, e.g. us120090702215029931626813064890. You can use the id to retrieve result for speed test and trace route. i haven't gone through this process before. |
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Sep 10 2009, 04:00 AM
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#8
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Junior Member
388 posts Joined: Oct 2006 From: lrtwey
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QUOTE(eternalshiroh @ Sep 9 2009, 11:16 PM) Well, to be honest, i dun think many ppl can afford two ISP every month. But i think it is good idea since every ISP has its pros and cons... It is true not everyone can afford two ISPs in Malaysia. But for those who are depending on Internet, that is the only cheaper viable solution than heading south :-) |
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