Yea, Whats the point of paying Rm160 every month but having a dial-up connection??? max 30kbps everyday except the period 1am-11am... Thats is bad... please concern about this, and I ain't gona surf the web during midnight...

same lag here and same package too, pings are around 30-50ms range around 6-7pm+ then suddenly shoot up to 200ms+ when almost 8pm. already 3days like this..
after 12am++, it back normal again. furthermore, the download speed during this time are crappy too. i tested with all ip range and the result is the same..

This post has been edited by gnush85: May 26 2009, 08:53 PM

Here comes the LAGGING time zzzz

enjoy lol

Thanks for spending your time reading man.

Actually, it's kinda hard for us to predict what's going on with the connection during that period of time in particular. It could be due to the peak hour of ppl like you and me, after got home from work, and start logging in to play some games, surf net and etc.

The only way to determine the matter in an more accurate way is to collect the data via trace route. However, unfortunately, the trace route functions from our standard OS seem been blocked. I believe TMNET will open it up soon as this is one of the top issues that i'll be bringing up to TMNET and MCMC.

At this point of time, if you have alternative option, give up Streamyx. In fact, there's alot of ppl from other state working in Klang Valley and renting a house / room. In fact, we have alternative, give up ALL services under TM. I don't consider this act as a boycott against TM's services. It simply FREE yourself off the lousy services and make your life more pleasant one. Well, if you had no other choice like me. We should voice it up via an effective method and ensure your message arrived and received by the right hand.

At this point of time, there're a few things i need to push it through before i can, hopefully, provide more help to all of users including but not limited to Streamyx users.

---

Added on May 27, 2009, 2:52 pmHi guys,

The discussion with TMNET will be held at 3pm 10 minutes later. Below is the updated Agendas.

1. International Slow Browsing & Network infrastructure.
2. Dynamic / Fixed IP Account Issues.
3. Trace Route (blocked).
4. TMNET’s Tech-Support Competency & Effectiveness, including but not limited to call center and field support.
5. Tech Support Facilities, a) Toll free line, b) Support SOP.
6. TMNET’s Best Effort and Fair Usage Policy.
7. Progressive ETR (3 months) or Compensation Matters.
8. Streamyx’s Ads, is it slightly exaggerative?


Please, feel free to post here as i'll be picking up the post over here during the discussion too.

Thanks.

This post has been edited by webdesignempire: May 27 2009, 02:52 PM

Let them know www.apple.com can not access now.
edited 3.28pm : www.yahoo.com is down too
edited 3.29pm : www.cnn.com is down.

---

Added on May 27, 2009, 3:25 pmRebate matters,

Advice them to implement data capped packages.

This post has been edited by Suk: May 27 2009, 03:30 PM

wonder how is the meeting..
60.49 ip now load facebook also slow..

streamyx is hopeless

the situation is getting worst... Hope they finish the meeting quickly so we would know whats the result...

Situation now is .......... suddenly i cant open any website like the net totally gone but im still connected to internet ........ im not even sure when i press add reply this post will be posted ....... lol .

You know NOW right. I can only surf LYN and LYN only? Regardless of IP range. I can't even load google ffs.

I'm being isolated... LOL msn also can't... only Lyn

fact of the matter is, internet service is probably one amongst the few services on the planet where providers get to dish out lame products without getting sued. Is it too much to ask to at least get a stable speed at half the paid service.

for instance, if I'm paying for 1.2 MBps, is it too much to ask to have steady 500kbps? Would you accept such a thing if this were to occur at a restaurant? Is is acceptable if you pay for a plate of mee goreng and get less than half the plate and the chef comes to you explaining with technical jargon to escape reimbursement?

The top contender would be one OS company that escape prosecution despite dishing out insecurable OS causing crashes in Militaries and hospitals across the globe. No prize for correct guest.

Can't wait for the update from TS.

can u discuss with them for the Streamyx technician who go to the customer's house about their profession or skill. from mine and also other forumer's experienced. once they came to ur house,they will run a speedtest, if the result is good, they will said no problem to u even you show them how slow the actual surfing speed and the download speed.
If the speed test result is slow, they will said ur computer was infected by virus or ur telephone line was rusty.Once u ask them if format computer or change the telephone wire, can they promise it will work,they just silence or cahge the topic.
In conclusion, the technician can't really help you to solve the internet problem, TM just sent them to u in order to close the report you had made. I really hope this issue can be discussed.

Hi guys, so sorry for keeping you guys waiting. I'll give you the summary and i'll arrange to provide in-depth details of the discussion later as it was a lengthy ones.

To all of your question post around the meeting hour, i've categorized it and directed to all TMNET staff.

Well, let's started with the TMNET's staff who attended to the discussion.
1. Mr Syamsul himself - post: Manager - Customer Service Dept.
2. Ms Rohana - Assist. General Manager - Customer Service Dept. ( Internet Complaint Management)
3. Ms Esther - Assist. General Manager - TM SME PJ
4. Ms Anom - Assist. Manager - Sales Dept.

Issues discussed as listed earlier:
1. International Slow Browsing & Network infrastructure.
2. Dynamic / Fixed IP Account Issues.
3. Trace Route (blocked).
4. TMNET’s Tech-Support Competency & Effectiveness, including but not limited to call center and field support.
5. Tech Support Facilities, a) Toll free line, b) Support SOP.
6. TMNET’s Best Effort and Fair Usage Policy.
7. Progressive ETR (3 months) or Compensation Matters.
8. Streamyx’s Ads, is it slightly exaggerative?

All issues has been discussed and addressed and TMNET agreed, basically to all the issues above.

From TMNET, actions are already taken are as follows, Item:
#4
#5

Items which out of their decision making capabilities are:
#1 - to be further rectify with the technical dept.
#2 - to be further rectify with the technical dept.
#6 - I bet they'll start reviewing their policies, and this particular ones will be discussed during my next meeting with MCMC which estimated to be taken place on the second week of June, and most likely will be chaired by MCMC a department director.
#7 - This is the biggest and most complex part which already highlighted to them. TMNET shall revert back to me asap. The whole point is ETR must be provided.

Issue not discussed.
#8 The exact conversation as my memory serve me, i said, "I guess we do not have to discuss the last point and i believe you know what to do with it already right?" Syamsul replied, "Yes".

On top of that, TMNET agreed to take end 1300 as a support hotline which is chargeable at local call rate ASAP (Please refer to TMNET's announcement as an accurate guideline of such implementation) and to be replaced with 100 100% as a toll free support line.

The video has been recorded over the whole discussion session. I'll consider and might post portion of the video on the net. But no promise.

If i were to post the video on the net. The reason will be:
1. To give provide details of discussion in the easiest and fastest way (as it lengthy and i might not be able to type every single word of it here.)
2. Convey the message and to show you all that TMNET is sincere in solving the issues we're facing. At the same point, if they really put in effort to make things better, i wish to let you guys see it too. At least, i saw their sincerity.

I believe their sincerity because i felt that from all TMNET staff who attended to the meeting and i understand that, they're still an employee to TMNET with limited power to make things happens at their sole discretion. All final calls are lies within TMNET top management's hand.

What a mentally tiring day.... Even though results isn't so clear nor come true yet. I'm excited because i had tried by best on what i had to do... I hope you guys will do the same to help making a stable and reliable broadband service a reality.

Thanks alot for everything guys.

thanks for the update.

if u can provide the video to limited member that might be better.

This post has been edited by Suk: May 27 2009, 09:48 PM

which mean the discussion will be continue?
did any lyn admin attend that discussion?

if can sue them by law i bet they bankrupt dy...
so many ppl dun like their service ...
i bet after discuss the service will better for a while..
just for a while only i guess..
COS SOME 1 TOLD Me....
kalao tak suka i punya service ,takmau guna la..
this is base on some special unit personel tell me ...in JB
nice sial....

tats y they r still loser till now ... having tis kind of narrow minded ...