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 Which Honda Service centre to go?

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D800
post Jan 28 2014, 03:33 PM

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How about in Penang, any outlet need to avoid or any good Service Center?
Naka7a
post Jan 28 2014, 05:14 PM

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i can only tell which one NOT to go to. the SC in Semabok, Melaka is terrible. went there the first time and the over the counter girl wasn't in a good mood which resulted in my car door banging another car when she opens up my door. both cars got paint chips and not even a sincere sorry. told her to fix it and she used a random white paint to touch it up and it looks like using a liquid paper to cover up. My car is in pearl white anyway. only when i complaint to the service manager she took care of the issue seriously.
my 2nd time there, they simply forgot to service my car. hours after leaving my car in the SC it was left untouched.

Never to go there again.
nj922
post Feb 27 2014, 01:24 PM

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Which honda service center that you like to go? anyone can recommend which 1 that really service our car properly and don't simply change the parts for the sake of earning money?
eugenethan
post Mar 29 2014, 03:18 PM

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I went Old Klang Road, Perringit services. They told the data/info our services record does not sync with others service center.

How do you guys keep track when you change service center? On your own receipt or can we ask service center to print whole record? Just over 3 years and no more warranty. I'm planning to go for "Ah Beng" service center, price should be more cheaper than Honda biggrin.gif

This post has been edited by eugenethan: Mar 29 2014, 03:19 PM
codeiki
post Jun 24 2014, 11:19 AM

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Honda service @semabok melaka is generally ok... not good, not bad.
Fallenangelz
post Oct 13 2014, 11:15 AM

24 Hours a day just isn't enough.
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would you guys recommend sending cars to service @ peringgit sri motor jalan klang lama? i get my car there and feel like the explanation is not that thorough, but not sure bout the service quality tho. pending first 1k service by end of this month and thinking whether send back there or send to selayang..
ExCrIpT
post Oct 13 2014, 12:58 PM

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QUOTE(Fallenangelz @ Oct 13 2014, 11:15 AM)
would you guys recommend sending cars to service @ peringgit sri motor jalan klang lama? i get my car there and feel like the explanation is not that thorough, but not sure bout the service quality tho. pending first 1k service by end of this month and thinking whether send back there or send to selayang..
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Been servicing there for years. Quite fast i'd say. There's one Service advisor that explains in detail if there's any parts that needs to be serviced or changed . I don't rmb his name or anyone's name, can only give a description of Jim heh
Fallenangelz
post Oct 13 2014, 01:00 PM

24 Hours a day just isn't enough.
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QUOTE(ExCrIpT @ Oct 13 2014, 12:58 PM)
Been servicing there for years.  Quite fast i'd say. There's one Service advisor that explains in detail if there's any parts that needs to be serviced or changed . I don't rmb his name or anyone's name,  can only give a description of Jim heh
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i see. thanks a lot for the feedback. btw can i ask them to recheck the alignment and will they charge anything for this? feeling a bit shaky at highway notworthy.gif notworthy.gif

ExCrIpT
post Oct 13 2014, 02:44 PM

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QUOTE(Fallenangelz @ Oct 13 2014, 01:00 PM)
i see. thanks a lot for the feedback. btw can i ask them to recheck the alignment and will they charge anything for this? feeling a bit shaky at highway  notworthy.gif  notworthy.gif
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Alignment and balancing they sure charge u for it unless u just did it with them and still feel shaky.
For that I rather do it at the shop opposite petron. Very well known for alignment and balancing
Fallenangelz
post Oct 13 2014, 08:12 PM

24 Hours a day just isn't enough.
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QUOTE(ExCrIpT @ Oct 13 2014, 02:44 PM)
Alignment and balancing they sure charge u for it unless u just did it with them and still feel shaky.
For that I rather do it at the shop opposite petron. Very well known for alignment and balancing
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but i just got the car like literally 10 days. saw some complaints by other city 2014 users too... nvm will ask the agent on this. thanks a lot notworthy.gif notworthy.gif
alexng2208
post Oct 15 2014, 08:33 AM

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QUOTE(Fallenangelz @ Oct 13 2014, 11:15 AM)
would you guys recommend sending cars to service @ peringgit sri motor jalan klang lama? i get my car there and feel like the explanation is not that thorough, but not sure bout the service quality tho. pending first 1k service by end of this month and thinking whether send back there or send to selayang..
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last time i send my shitty there

they do balancing by adding bananas to balance

they do alignment by going through more pot holes

they service using minyak cap kapak. old oil didn't remove, just add 1 bottle minyak cap kapak inside radiator

service quality beri goodings... after service they go 4x4 behind bukit oug test car. come back got man-factor

go selayang no good, they use shell
ftan
post Oct 16 2014, 08:38 AM

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Seriously, Honda SC needs to improve. Their customer service is just plain bad. I went to the USJ one for a major service. Took them a full 2 days. They suggested us to collect the car on the 3rd day but we said no. I would have appreciate the SA to update us periodically rather than we keep checking on them, asking them to call us back, etc.

Since I'm planning to buy a new car and I've been eyeing Honda cars (and I do think they are good cars). But I'd think twice now due to the poor customer service quality.
Fallenangelz
post Oct 16 2014, 09:15 AM

24 Hours a day just isn't enough.
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QUOTE(ftan @ Oct 16 2014, 08:38 AM)
Seriously, Honda SC needs to improve. Their customer service is just plain bad. I went to the USJ one for a major service. Took them a full 2 days. They suggested us to collect the car on the 3rd day but we said no. I would have appreciate the SA to update us periodically rather than we keep checking on them, asking them to call us back, etc.

Since I'm planning to buy a new car and I've been eyeing Honda cars (and I do think they are good cars). But I'd think twice now due to the poor customer service quality.
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yep quite horrible tbh with my experience with old klang road's sc. send my car ytd as agent said before 1k/1 month can do free checking for alignment+balancing, so i send it even tho only half month. the counter staff ask me whether to do the 1k service together and said no need to run there again by end of month so after thinking a bit i agreed on that. waited for about 1.5 hours, the counter staff suddenly tell me that policy changed and no more FOC alignment+balancing and i was like shocking.gif shocking.gif

he said need to charge RM30 for that, amount is not much but i've wasted a lot of time waiting there summore doing my 1k service even tho i only run for 600km, so i called the agent and ask wtf is going on. in the end settled with free checking on front 2 wheels. the worst thing is he is sitting there doing nothing while i'm also sitting there waiting for the car and he didn't even care to approach me and tell me what happened. in the end i send my car @ 2pm, take my car 5.20pm. doh.gif doh.gif doh.gif


prolly i should send to selayang next time.
ftan
post Oct 16 2014, 09:43 AM

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QUOTE(Fallenangelz @ Oct 16 2014, 09:15 AM)
yep quite horrible tbh with my experience with old klang road's sc. send my car ytd as agent said before 1k/1 month can do free checking for alignment+balancing, so i send it even tho only half month. the counter staff ask me whether to do the 1k service together and said no need to run there again by end of month so after thinking a bit i agreed on that. waited for about 1.5 hours, the counter staff suddenly tell me that policy changed and no more FOC alignment+balancing and i was like  shocking.gif  shocking.gif

he said need to charge RM30 for that, amount is not much but i've wasted a lot of time waiting there summore doing my 1k service even tho i only run for 600km, so i called the agent and ask wtf is going on. in the end settled with free checking on front 2 wheels. the worst thing is he is sitting there doing nothing while i'm also sitting there waiting for the car and he didn't even care to approach me and tell me what happened. in the end i send my car @ 2pm, take my car 5.20pm.  doh.gif  doh.gif  doh.gif
prolly i should send to selayang next time.
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Yeah, I can totally relate to your experience.

We got a free car wash from previous servicing. Due to the delay, they postponed the car wash. I thought I could claim the car wash for this recent car servicing. But due to the delay (again!), the car wash was postponed. So looks like I will never get to claim the foc car wash. Something is seriously wrong with their processes in handling customer, service cars, etc. For the price we're paying, it's really not justified.

cy97
post Nov 22 2014, 09:59 AM

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QUOTE(tropicanagolf @ May 3 2011, 03:43 PM)
My honda city(2010) was broken into thru tempering of the locks. had to change them. After sending it to tenaga setia to change them, i saw that the locks were scratched badly when its supposed to be new, keyhole was full of scratches. complained to the manager and he said that it was normal.  i challenged him that none of the showroom cars would have so many scratches either. he agreed to change but had no parts so have to come back another day. The second time i went , i made sure i want to see the parts, he showed me a lock which wasnt the same size. i said what is this he said " its the civic lock, can use for city" What?? i disagreed and requested the change it to the city's lock. he said no stock so i had to come back another time! I asked them where they got their parts from, the man said " toing nam" but immediately changed when i asked where that is. i googled and found out its a second grade parts distributor! And yes, all Honda services centres are NOT CENTRALISED. One can charge RM1200 when another place charge RM400.
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Agreed totally
Thrust
post Nov 22 2014, 05:17 PM

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Today I just went to Millennium Auto to do my normal servicing. Quite satisfied with their service because I monitored how the mechanic handles my car through the viewing bay.

I usually service my car at Tenaga Setia but went to Millennium Auto because they didn't stock up on the new Fully Synthetic engine oil.
sj0217
post Nov 23 2014, 12:24 AM

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QUOTE(Thrust @ Nov 22 2014, 05:17 PM)
Today I just went to Millennium Auto to do my normal servicing. Quite satisfied with their service because I monitored how the mechanic handles my car through the viewing bay.

I usually service my car at Tenaga Setia but went to Millennium Auto because they didn't stock up on the new Fully Synthetic engine oil.
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Is the the located at DAMANSARA, opposite the curve???

I always service there since take car until now, I would say their service is not bad, so far so good...

Would suggest you guys can have a try on this SC
Ricky300
post Nov 23 2014, 01:33 PM

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QUOTE(sj0217 @ Nov 23 2014, 12:24 AM)
Is the the located at DAMANSARA, opposite the curve???

I always service there since take car until now, I would say their service is not bad, so far so good...

Would suggest you guys can have a try on this SC
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Oh yeah....I just serviced my car there last week.

So far so good biggrin.gif biggrin.gif biggrin.gif
sj0217
post Nov 23 2014, 04:49 PM

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QUOTE(Ricky300 @ Nov 23 2014, 01:33 PM)
Oh yeah....I just serviced my car there last week.

So far so good biggrin.gif  biggrin.gif  biggrin.gif
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I prefer service my car there in early morning since near my stayed and not much ppl

Some more can free drink milo as breakfast haha
xin
post Nov 23 2014, 04:54 PM

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bought car from honda old klang road but i think their service abit laid back so i went to imavest sg long for service. been years there and so far so good, service is fast and efficient. no complaints from me so far.

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