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 Which Honda Service centre to go?

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Fallenangelz
post Oct 13 2014, 11:15 AM

24 Hours a day just isn't enough.
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would you guys recommend sending cars to service @ peringgit sri motor jalan klang lama? i get my car there and feel like the explanation is not that thorough, but not sure bout the service quality tho. pending first 1k service by end of this month and thinking whether send back there or send to selayang..
Fallenangelz
post Oct 13 2014, 01:00 PM

24 Hours a day just isn't enough.
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Senior Member
3,221 posts

Joined: Sep 2008
From: KL


QUOTE(ExCrIpT @ Oct 13 2014, 12:58 PM)
Been servicing there for years.  Quite fast i'd say. There's one Service advisor that explains in detail if there's any parts that needs to be serviced or changed . I don't rmb his name or anyone's name,  can only give a description of Jim heh
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i see. thanks a lot for the feedback. btw can i ask them to recheck the alignment and will they charge anything for this? feeling a bit shaky at highway notworthy.gif notworthy.gif

Fallenangelz
post Oct 13 2014, 08:12 PM

24 Hours a day just isn't enough.
*******
Senior Member
3,221 posts

Joined: Sep 2008
From: KL


QUOTE(ExCrIpT @ Oct 13 2014, 02:44 PM)
Alignment and balancing they sure charge u for it unless u just did it with them and still feel shaky.
For that I rather do it at the shop opposite petron. Very well known for alignment and balancing
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but i just got the car like literally 10 days. saw some complaints by other city 2014 users too... nvm will ask the agent on this. thanks a lot notworthy.gif notworthy.gif
Fallenangelz
post Oct 16 2014, 09:15 AM

24 Hours a day just isn't enough.
*******
Senior Member
3,221 posts

Joined: Sep 2008
From: KL


QUOTE(ftan @ Oct 16 2014, 08:38 AM)
Seriously, Honda SC needs to improve. Their customer service is just plain bad. I went to the USJ one for a major service. Took them a full 2 days. They suggested us to collect the car on the 3rd day but we said no. I would have appreciate the SA to update us periodically rather than we keep checking on them, asking them to call us back, etc.

Since I'm planning to buy a new car and I've been eyeing Honda cars (and I do think they are good cars). But I'd think twice now due to the poor customer service quality.
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yep quite horrible tbh with my experience with old klang road's sc. send my car ytd as agent said before 1k/1 month can do free checking for alignment+balancing, so i send it even tho only half month. the counter staff ask me whether to do the 1k service together and said no need to run there again by end of month so after thinking a bit i agreed on that. waited for about 1.5 hours, the counter staff suddenly tell me that policy changed and no more FOC alignment+balancing and i was like shocking.gif shocking.gif

he said need to charge RM30 for that, amount is not much but i've wasted a lot of time waiting there summore doing my 1k service even tho i only run for 600km, so i called the agent and ask wtf is going on. in the end settled with free checking on front 2 wheels. the worst thing is he is sitting there doing nothing while i'm also sitting there waiting for the car and he didn't even care to approach me and tell me what happened. in the end i send my car @ 2pm, take my car 5.20pm. doh.gif doh.gif doh.gif


prolly i should send to selayang next time.

 

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