My honda city(2010) was broken into thru tempering of the locks. had to change them. After sending it to tenaga setia to change them, i saw that the locks were scratched badly when its supposed to be new, keyhole was full of scratches. complained to the manager and he said that it was normal.  i challenged him that none of the showroom cars would have so many scratches either. he agreed to change but had no parts so have to come back another day. The second time i went , i made sure i want to see the parts, he showed me a lock which wasnt the same size. i said what is this he said " its the civic lock, can use for city" What?? i disagreed and requested the change it to the city's lock. he said no stock so i had to come back another time! I asked them where they got their parts from, the man said " toing nam" but immediately changed when i asked where that is. i googled and found out its a second grade parts distributor! And yes, all Honda services centres are NOT CENTRALISED. One can charge RM1200 when another place charge RM400.